Victoria Perez
Weslaco,TX
Summary
Diligent employee looking to grow within a company that will allow me to challenge myself daily. An individual who is responsible, efficient, and able to work well under pressure. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
16
16
years of professional experience
Work History
Central Admissions Specialist
Regency Healthcare Integrated Health Services
03.2021 - 10.2023
- Clinical facility staff member who oversees the intake of patients requiring skilled nursing services
- Be responsive to calls from hospitals regarding potential admissions
- Tracks pre-admission referral activity on a daily/weekly basis
- Receives prospective resident referrals
- Completes insurance and other claim forms
- Tasked to receive, process, and necessary documentation from the referring institution
- Promotes optimal communication among program staff members, facility staff, referral sources, physicians, and residents
- Coordinates the assignment of attending physicians
- Confirms the level of care approval obtained and/or OBRA screen (PASSR, MIMR) when indicated
- Confirms financial approval of services and acquires necessary documentation
- Tracks acute hospital admissions to follow up and facilitate readmission of residents
- Reviews the computerized census system daily
- Participates in direct and indirect patient care activities as warranted
- Communicates potential risks to the Administrator and Director of Nursing
- Confirms specialized equipment is ordered as indicated (review contract content for the need to obtain prior approval from authorized payer)
- Receive necessary financial information from discharging source before patient arrival, distribute to case management, social services, and business office
- Seeks out external resources through conferences, workshops, etc
- As necessary
- Routinely shares personal knowledge with staff, other managers, and facility personnel
- Demonstrates flexibility in adjusting to change, patient needs, and customer expectations; meets company standards relating to deadlines and attendance
- Establishes and maintains exemplary standards for department appearance and staff presentment; ensures compliance with company and facility policies and procedures.
Front Desk Supervisor/ Call Center Agent
The Eye Experts
11.2012 - 03.2020
- Oversee telephonic traffic and direct calls to appropriate staff
- Schedules and confirms appointments, surgeries, or medical consultations
- Facilitates the needs of patients ranging from 1 to 99 years old
- Greets patients, ascertains the purpose of the visit, and directs them to the appropriate staff
- Operates office machines such as voicemail messaging systems and other software
- Utilize applications to prepare reports, invoices, and financial statements
- Completes insurance and other claim forms
- Receives payments and documents all receipts for services
- Resolves all customer or public complaints
- Analyses data to determine answers to questions from customers or members of the public
- Organized and prioritized work to complete assignments in a timely, efficient manner
- Assisted with recruitment and training of new employees, while also monitoring the productivity of current employees
- Responded positively to staff feedback, and adjusted strategies accordingly
- Remained open-minded and humble, leading to great collaborations
- Always handled sensitive information confidentially and respectfully.
Orthopedic Shoe Fitter
Jolis Orthopedic
02.2008 - 11.2012
- Greets customers and ascertains customers’ needs
- Comprehensive foot examination to determine appropriate footwear for customers
- Compute sale prices, and total purchases, and receive, and process cash or credit
- Payments
- Assists customers in trying on or fitting into the merchandise
- Money handling, such as cash registers, balancing registers at the beginning and end of the day, separating charge slips, and vouchers, and making deposits
- Inventory stock and requisition new stock
- Worked well independently and on a team to solve problems
- Organized and prioritized work to complete assignments in a timely, efficient manner.
- Facilitated communication between physicians and other healthcare professionals involved in a patient's care plan.
- Provided patient education on orthopedic conditions, treatments, and rehabilitation exercises.
- I instructed patients on the proper use of crutches, walkers, canes, braces, splints, casts, and other assistive devices.
- Promote a welcoming environment by acknowledging customers and engaging in conversation to identify footwear needs.
- I attended seminars and workshops as required to stay up-to-date on new developments in the field.
- Trained patients on how to properly operate medical equipment.
Education
Bachelor of Science in Psychology -
Grand Canyon University
12.2024
Associate in Arts General Studies -
Southern New Hampshire University
01.2021
High School Diploma -
Mission High School
01.1996
Skills
- Problem-solving and critical thinking
- Leadership skills
- Excellent customer service
- Effective time management
- Computer software awareness & adaptability
- Microsoft Office
- Microsoft Excel
- Google Docs and Slides
- Outlook
- Word
- PowerPoint
- Eye Anatomy Understanding
- Understanding of insurance options
- Understanding of medical terminology
- Strong Organization
- Hospitable and friendly
- Medical terminology proficiency
- Team Collaboration
- Computer Skills
- Data Entry
- Attention to Detail
- Active Listening
- Benefits Verification
- Multitasking
- Effective Communication
- English/Spanish Fluency
- Inbound and outbound calls
- Ophthalmic Knowledge
- Appointment management
- Appointment Scheduling
- Electronic Health Records Management
Volunteer hours
On 11/01/12 and 03/01/20, The Eye Experts, assisted in health fairs for the community to provide free eye exams and educate the public on the importance of eye diseases and proper eyewear for members of the age range of newborns to 60+.
Languages
Spanish
Native/ Bilingual
Accomplishments
Earning the distinction of Dean's List (3.5–3.79 G.P.A.).
References
References available upon request.
Timeline
Central Admissions Specialist
Regency Healthcare Integrated Health Services
03.2021 - 10.2023
Front Desk Supervisor/ Call Center Agent
The Eye Experts
11.2012 - 03.2020
Orthopedic Shoe Fitter
Jolis Orthopedic
02.2008 - 11.2012
Bachelor of Science in Psychology -
Grand Canyon University
Associate in Arts General Studies -
Southern New Hampshire University
High School Diploma -
Mission High School
Similar Profiles
Marisol GutierrezMarisol Gutierrez
Certified Nursing Assistant at Corpus Christi Rehabilitation Center Regency Integrated Health ServicesCertified Nursing Assistant at Corpus Christi Rehabilitation Center Regency Integrated Health Services
Brandi HeadBrandi Head
Physical Therapist Technician at Regency Integrated Health Services LLCPhysical Therapist Technician at Regency Integrated Health Services LLC
Cherilyn RuffinCherilyn Ruffin
AR Analyst at Regency Integrated Health Services LLCAR Analyst at Regency Integrated Health Services LLC
Leonela LoredoLeonela Loredo
Driver at Amazon FlexDriver at Amazon Flex
Criselda RamirezCriselda Ramirez
Hole / Fire Watch at REPCONHole / Fire Watch at REPCON