Victoria Perez
Miami,FL
Summary
Accomplished leader with a proven track record at Miami Children's Theater, enhancing operational efficiency and team performance through strategic planning and workforce planning. Skilled in budget management and team leadership, fostering strong relationships and achieving significant improvements in program administration and staff coordination. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Camp Director
Miami Children's Theater
05.2024 - Current
- Oversaw team of counselors and support team members.
- Recruited high-quality personnel by promoting a positive workplace culture, resulting in a skilled and dedicated team of counselors and support staff.
- Hired, disciplined and managed 16 camp staff members.
- Addressed disciplinary issues among campers fairly and consistently, creating an atmosphere of respect and accountability within the camp community.
- Communicated with parents, staff and teachers regarding children or program issues.
- Advised camp management of camper-related issues and helped to formulate targeted resolution plans.
- Answered phones quickly, addressing questions, taking messages and forwarding calls.
- Established operating budget for camp and controlled expenditures.
- Developed and directed programs suitable for children between ages of 5 and 12.
- Developed strong relationships with parents and guardians by maintaining open lines of communication and addressing concerns promptly, fostering trust in the camp environment.
- Maintained camper files, properly storing and maintaining personal information.
Director of Operations
Miami Children's Theater
06.2023 - Current
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Developed systems and procedures to improve operational quality and team efficiency.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
Wax Specialist
European Wax Center
11.2022 - 03.2023
- Enhanced client satisfaction by providing high-quality waxing services and maintaining a clean workspace.
- Developed strong client relationships through effective communication skills and empathetic listening during consultations.
- Maintained clean and sanitary workspace.
- Maintained strict adherence to sanitation guidelines, promoting a safe and hygienic environment.
Brow Artist
Ulta Beauty Inc.
04.2022 - 08.2022
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed customized brow design plans based on individual facial features and preferences.
- Evaluated the effectiveness of various products for use in services, recommending improvements or alternatives as needed.
- Assisted in training new staff members on best practices for delivering outstanding brow services consistently.
- Utilized various tools such as tweezers, wax strips, and brow pencils for precise shaping results.
- Enhanced client satisfaction by providing personalized brow shaping and styling services.
- Established strong rapport with clients, leading to increased trust and long-lasting relationships.
Receptionist
Peter of London Hair Salon and Spa
08.2020 - 08.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Education
High School Diploma -
John A. Ferguson Senior High School
Miami, FL06.2020
Skills
- Supervision abilities
- Curriculum coordination
- Team Communication
- Operations Oversight
- Strategic Planning
- Workforce Planning
- Team Leadership
- Delegating Work
- Program Administration
Accomplishments
All Kids Included Accessible Arts Experiences for Kids Workshop Training Certificate Awarded for participation and successful completion of training for Summer Arts & Science Camps for Kids (SAS-C) Workshop on Inclusion Strategies for Children and Youth with Disabilities.
Certification
- Licensed Esthetician- March 2021
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Camp Director
Miami Children's Theater
05.2024 - Current
Director of Operations
Miami Children's Theater
06.2023 - Current
Wax Specialist
European Wax Center
11.2022 - 03.2023
Brow Artist
Ulta Beauty Inc.
04.2022 - 08.2022
Receptionist
Peter of London Hair Salon and Spa
08.2020 - 08.2021
High School Diploma -
John A. Ferguson Senior High School
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