Victoria Perez
Houston,TX
Summary
Dynamic server with a strong work ethic and exceptional customer service skills, honed at The Rouxpour Restaurant & Bar. Proven ability to exceed sales targets and enhance guest engagement through personalized recommendations. Expertise in cash handling and order accuracy, consistently delivering high-quality dining experiences in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Server/Shift Lead
The Rouxpour Restaurant & Bar
02.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Coordinated with colleagues to maintain high standards of guest service.
- Cultivated warm relationships with regular customers.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Server
Ruggles Black
10.2023 - 12.2024
- Delivered exceptional customer service, consistently exceeding guest expectations.
- Anticipated guest needs, and provided proactive, personalized recommendations.
- Effectively handled guest complaints and resolved issues in a positive, professional manner.
- Extensive knowledge of the menu and wine list, including pairings and varietals.
- Provided detailed descriptions of menu items and recommended dishes based on guests' preferences.
- Promptly updated guests on any menu changes, or specials.
Server
Jonathan’s The Rub
08.2020 - 01.2022
- Exceptional customer service skills.
- Extensive menu knowledge for personalized recommendations.
- Attention to detail in table setting and order accuracy.
- Excellent communication and interpersonal skills.
- Professionalism and poise in a high-end dining environment.
- General basic learning of wine knowledge/presentation.
Education
High School Diploma -
Spring Woods High School
2014
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Memory retention
- Hospitality service expertise
- Customer service
- Safe food handling
- High volume dining
- Order accuracy
- Performance improvement
- Suggestive selling
Timeline
Server
Ruggles Black
10.2023 - 12.2024
Server/Shift Lead
The Rouxpour Restaurant & Bar
02.2022 - Current
Server
Jonathan’s The Rub
08.2020 - 01.2022
High School Diploma -
Spring Woods High School
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