Summary
Overview
Work History
Education
Skills
Timeline
Generic

Victoria Perkins

Platte City,Missouri

Summary

Eclectic interests in life have lead to many different educational and work experience paths in my past. As a professional, starting a work journey at the age of 15, with the only break in between jobs spent raising my beautiful children until they were old enough to be in school. As a single parent, I have been working hard to maintain a positive, healthy minded environment for my children. By looking for and maintaining long-lasting jobs, I feel as though I am setting my children up for success in staying steady throughout their life.

As a background, I have over 15+ years in retail and food experience, as well as a full education in multiple degrees ranging from biological studies, Nursing and medical education, all the way to in depth studies and reports in Marine Biology and Zoology while studying overseas at University of Guam.

All of these different opportunities have given me a broader spectrum of experiences and abilities that I am able to bring to the table for multiple job departments, making me a candidate for multiple level positions in many different work environments. As a student, employee, and parent/caretaker, I put forth my 100% effort into making sure that the company I am employed for sees benefits, profits and even improvements into daily or corporate processes.

I hope you can consider me as a potential candidate for your position!

Overview

15
15
years of professional experience

Work History

Lead Shift Supervisor

Starbuck's Coffee
06.2022 - Current
  • Trained new employees and delegated daily tasks and responsibilities, shifting as needed.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Communication with customers and upper management to ensure quality and satisfaction on a routine basis.
  • Enforced company policies and regulations with employees.
  • Knowledge on maintenance and cleaning practices to ensure a safe, health-code quality enforced environment.
  • Evaluate schedules to ensure proper scheduling at peak times for proper coverage and placement.
  • Monitor for company wide updates on special offers or limited time events, while planning "Siren Eye" (retail merchandise) updates and launches.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Completed cash and credit card transactions accurately using POS software.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Planning all frozen food and dry truck deliveries, including unloading, organizing, labeling and proper stocking of all incoming products.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Completed daily financial activities and prepared weekly reports for management to inform decision-making.
  • Analyzed sales figures and identified areas for improvement.
  • Developed and implemented new processes and procedures to streamline operations.
  • Located and resolved problems with team production and performance to maintain consistent quality levels.
  • Cultivated professional working relationships with peers and supervisors.
  • Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
  • Kept accurate and detailed records of personnel progress and productivity.
  • Monitored daily and weekly key performance indicators to maintain on-track status.
  • Created and implemented strategies for improving operational efficiency and accuracy.

Stay At Home Parent

Self
07.2014 - 06.2022
  • Mediated between family members to facilitate conflict resolution and build healthy family relationships.
  • Responded to crises and emergency situations to provide immediate assistance to persons in need.
  • Documented services provided meticulously by keeping accurate records of activities, interactions and conversations.
  • Developed education and social programs to provide clients with knowledge and skills for healthy, productive lives.
  • Conducted outreach to local referral sources to build strong partnerships for supportive services.
  • I really love my kids!

Store Manager

Claire's Boutique
09.2010 - 07.2014
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Assisted with hiring, training and mentoring new staff members.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Approved regular payroll submissions for employees.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Supervised guests at front counter, answering questions regarding products.
  • Trained new employees on proper protocols and customer service standards.
  • Developed and implemented successful staff incentive programs to motivate employees.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reported issues to higher management with great detail.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.

Lead Sales Associate/Cash Handler

Old Navy, Gap
07.2008 - 09.2010
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed efficient cash register operations.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Used in-store system to locate inventory and place special orders for customers.
  • Prioritized helping customers over completing other routine tasks in store.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.

Sales Associate

Delias
07.2008 - 07.2009
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

Education

Associate of Science - Nursing

Kansas City Kansas Community College
Kansas City, KS
05.2024

Bachelor of Science - Marine Biology, Ichthyology And General Zoology

University of Guam
Mangilao, GU
05.2013

Associate of Science - Biology

Kansas City Kansas Community College
Kansas City, KS
05.2011

Skills

  • Compliance Requirements
  • Team Leadership
  • Sales Reporting
  • Production Log Maintenance
  • Cash Handling
  • Daily Workflows
  • Role Modeling
  • Staff Training
  • Customer Experience
  • Shift Coverage
  • Safety Processes
  • Disciplinary Action
  • Sales Expertise
  • Inventory Control Processes
  • Customer Needs Assessments
  • Loss Prevention Strategies
  • Routine Inspections
  • Issue Resolution
  • Account Management
  • Staff Development
  • Brand Loyalty
  • Task Monitoring
  • Process Improvement Initiatives
  • Key Performance Indicators (KPIs)
  • Verbal and Written Communication
  • Proper Staffing
  • Error Verification
  • Employee Retention
  • Team Supervision
  • Continuous Professional Improvement
  • POS System Operations
  • PPE Requirements
  • Organizational Systems
  • Repair Work
  • Personnel Recruitment
  • Inventory Counts
  • Storage Organization
  • Interpersonal Relations
  • Safe Work Practices
  • Diplomatic and Fair
  • Policy and Procedure Enforcement
  • Employment Opportunities
  • Suggestive Selling
  • Team Motivation
  • Assigning Work
  • Shift Paperwork Completion
  • Staff Meetings
  • Corrective Actions
  • Employee Attendance Monitoring
  • Constructive Feedback
  • Creative Design Layouts
  • Station Preparation
  • Goal Attainment
  • Quality Inspections
  • Training Assistance
  • Professional Relationships
  • Detailed Documentation
  • Operational Standards
  • Rule Enforcement
  • Rewards Programs
  • Individual and Team Goals
  • Team oriented
  • Organized
  • Time management skills
  • Ability to work in fast-paced environments with little to no downtime, or constant standing for 12 hour shifts
  • Creating personal connections with customers or patients to exemplify care
  • Quick observational skills to assess harmful or potentially hazardous situations, and respond adequately in a quick time frame
  • Ability to maintain safe work environments in multiple work style settings
  • Ability to address staff or team members of ongoing or upcoming events, how to prepare, and what to expect from the outcomes of these events
  • Planning staffing or scheduling around performance periods that have been tracked over a period of time, to ensure proper care or treatment
  • Willingness to do more training into whatever field I branch into - very eager to learn and pick up new techniques and job abilities
  • Hands on experience!
  • Ability to work with animals and other team members to ensure the safety and quality of care that the animals will receive
  • Plan daily schedule for treatment or observation of marine or zoological life to assist in the daily care of each animal, including assessing for potential health issues and forming care plans for treatment of said issues
  • Ability to interact in a positive manner with all biological creatures, to maintain trust and positive impact on their well-being and stability
  • Ability to gain rapport with animals in my care through careful observation and monitoring of daily, personal habits, of each creature to create the best bond possible
  • Ability to communicate any issues with any and all other team members in charge of care of biological life to ensure proper plans are in place for the maintenance, treatment and proper life gratification for animals in rehabilitation status
  • Ability to monitor biological ecosystems for faults that may cause issues, and ability to form corrective action to prevent further harm or damage
  • Specimen Collection
  • Critical Thinking
  • Project Coordination
  • Specimen Handling
  • Sample Testing
  • Research Management
  • Research Proficiency
  • Environmental Assessments
  • Active Listening
  • Writing Reports
  • Wildlife Population Planning
  • Reading Comprehension
  • Inventory Supplies
  • Specimen Examination
  • Equipment Maintenance
  • Field Surveys
  • Microorganism Isolation
  • Manage Inventory
  • Rehabilitation Enhancement
  • Analyzing Test Results
  • Disposal Procedures
  • Environmental Science
  • Environmental Conditions
  • Clean Water Act
  • Laboratory Techniques
  • Pollution Prevention
  • Complex Problem-Solving
  • Higher Education
  • Animal Evaluation
  • Field Supervision
  • Clean Equipment
  • Species Classification
  • Water Quality Testing
  • Microbiologic Testing
  • Patient Care
  • Environmental Impact Assessments
  • Animal Health
  • Wildlife Research
  • Environmental Concerns
  • Team Meetings
  • Interpretation of Findings
  • Writing Scientific Papers
  • Studying Animal Behavior

Timeline

Lead Shift Supervisor

Starbuck's Coffee
06.2022 - Current

Stay At Home Parent

Self
07.2014 - 06.2022

Store Manager

Claire's Boutique
09.2010 - 07.2014

Lead Sales Associate/Cash Handler

Old Navy, Gap
07.2008 - 09.2010

Sales Associate

Delias
07.2008 - 07.2009

Associate of Science - Nursing

Kansas City Kansas Community College

Bachelor of Science - Marine Biology, Ichthyology And General Zoology

University of Guam

Associate of Science - Biology

Kansas City Kansas Community College
Victoria Perkins