Summary
Overview
Work History
Education
Skills
Timeline
Generic

Victoria Perzan

Abingdon,MD

Summary

Driven Pharmacy Technician with 20 years of experience and success in working within fast-paced Retail pharmacy settings. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records. Familiar with Anatomy and the medical field. Excellent customer service skills, sound judgement and demonstrated understanding pharmacy operations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

17
17
years of professional experience

Work History

Senior Pharmacy Technician

Hereford Pharmacy
08.2014 - Current
  • Enhanced customer satisfaction with prompt and courteous service while addressing their prescription needs.
  • Collaborated with pharmacists to resolve medication-related issues, ultimately improving patient outcomes.
  • Assisted in training and mentoring new pharmacy technicians, leading to increased team efficiency and cohesion.
  • Increased patient convenience by efficiently managing the online prescription refill system, reducing wait times for pickups.
  • Expedited prescription fulfillment through proficient use of pharmacy software systems, resulting in reduced wait times for customers.
  • Developed strong relationships with patients through empathetic listening and tailored guidance.
  • Assisted in maintaining adequate stock levels of medications through effective purchasing practices considering demand fluctuation or potential shortages.
  • Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Supervised 7 plus pharmacy technicians and coordinated day-to-day assignments.

Senior Pharmacy Technician

Walgreens
03.2007 - 07.2014
  • Improved patient safety by ensuring accurate medication dispensing and proper dosage calculations.
  • Streamlined pharmacy operations by implementing efficient inventory management processes.
  • Enhanced customer satisfaction with prompt and courteous service while addressing their prescription needs.
  • Collaborated with pharmacists to resolve medication-related issues, ultimately improving patient outcomes.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Managed opening and closing duties for pharmacy.
  • Oversaw daily operations and training of Pharmacy technicians
  • Created scheduling for Pharmacy staff

Education

Medical

Harford Community College
Bel Air, MD

CPB/CPC Certification - Medical Coding

AAPC
11.2024

National Certified Pharmacy Technician -

PCTB
02.2008

Skills

  • Team Collaboration
  • Drug Inventory Management
  • Medicare and Medicaid process
  • Data Entry
  • Employee Training
  • Certified Pharmacy Technician
  • Decision-Making
  • Data Management
  • Error monitoring

Timeline

Senior Pharmacy Technician

Hereford Pharmacy
08.2014 - Current

Senior Pharmacy Technician

Walgreens
03.2007 - 07.2014

Medical

Harford Community College

CPB/CPC Certification - Medical Coding

AAPC

National Certified Pharmacy Technician -

PCTB
Victoria Perzan