Summary
Overview
Work History
Education
Skills
Timeline
Generic

Victoria Petit

Savannah,GA

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

12
12
years of professional experience

Work History

Customer Service Representative

Publix
03.2023 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Baker

Pie Society
02.2015 - 09.2017
  • Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
  • Reduced waste and increased efficiency by accurately measuring ingredients and closely monitoring baking processes.
  • Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
  • Developed creative seasonal recipes, attracting new customers and increasing bakery sales.
  • Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
  • Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
  • Assisted in inventory management, helping maintain appropriate stock levels for essential ingredients and supplies.
  • Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.

Produce Clerk

Kroger
04.2014 - 02.2015
  • Improved customer satisfaction by providing prompt and knowledgeable assistance in the produce department.
  • Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
  • Maintained a clean and organized produce section by promptly removing damaged or expired items, sanitizing surfaces, and restocking shelves.
  • Increased sales with attractive displays that showcased seasonal fruits, vegetables, and promotional items.
  • Contributed to team efficiency by assisting with unloading deliveries, verifying order accuracy, and organizing stockroom for easy access to products.

Tour Guide

Girl Scout First Headquarters
03.2012 - 08.2014
  • Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
  • Enhanced visitor experience by providing engaging and informative tours of various attractions.
  • Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
  • Received numerous positive reviews from clients, reflecting strong communication skills and in-depth knowledge of tour subjects.
  • Supported marketing efforts by creating content for social media platforms, showcasing unique aspects of the tours offered.
  • Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
  • Maintained accurate records of daily tour attendance, expenses, and revenues for accurate reporting to management team members.
  • Stayed current on area history, culture, events, attractions by attending workshops, lectures, conferences regularly updating tour information accordingly.

Education

High School Diploma -

Life Spring Christian Academy
Bloomingdale, GA

Skills

  • Paperwork Processing
  • Product Knowledge
  • Complaint Resolution
  • Call Management
  • Data Entry
  • Data Collection
  • Appointment Scheduling
  • Order Fulfillment
  • Critical Thinking
  • Stock Management
  • Professional Telephone Demeanor
  • Reading Comprehension
  • Client Relations
  • Key Holder Experience
  • Complaint Handling
  • Problem-Solving Abilities
  • Money Handling Abilities
  • Follow-Up Skills
  • Quality Control
  • Building Rapport
  • Customer Relations
  • Active Listening
  • Customer Service

Timeline

Customer Service Representative

Publix
03.2023 - Current

Baker

Pie Society
02.2015 - 09.2017

Produce Clerk

Kroger
04.2014 - 02.2015

Tour Guide

Girl Scout First Headquarters
03.2012 - 08.2014

High School Diploma -

Life Spring Christian Academy

Similar Profiles

CREATE PROFILE
Victoria Petit