Victoria Phillips
Jacksonville,FL
Summary
Professional Medical Assistant known for excellent attention to detail and commitment to patient education. Skilled in creating educational materials and managing patient flow, driving compliance and optimal care delivery.
Overview
7
7
years of professional experience
Work History
Medical Assistant
OrthoEdge
Jacksonville, FL
02.2021 - Current
- Assisted physicians with patient care by taking vital signs, histories, and preparing patients for examinations.
- Answered phones, scheduled appointments, and managed patient flow to ensure timely service and a welcoming environment.
- Educated patients on medications, procedures, and physician instructions for optimal understanding.
- Supported pre-operative preparation by providing clear instructions on post-operative care plans.
- Filed insurance claim forms according to applicable regulations to ensure compliance.
- Collected, labeled, and stored laboratory specimens accurately prior to testing.
- Changed dressings on wounds to prevent infection and monitored healing progress, contributing to patient recovery.
- Participated in team meetings to identify workflow improvements and enhance patient population outcomes.
Orthopedic Technician
Southeast Orthopedic Specialists
Jacksonville, FL
01.2019 - 02.2021
- Assisted in applying and removing orthopedic casts, prioritizing patient comfort and safety throughout the process.
- Educated patients on cast care and rehabilitation protocols, enhancing understanding and recovery outcomes.
- Collaborated with healthcare providers, including nurses, physicians, and radiologists, to ensure accurate assessments and effective treatment plans.
- Responded swiftly to emergencies in orthopedic trauma cases, ensuring optimal patient support.
- Trained new staff on safety protocols and proper equipment usage to enhance compliance.
- Planned fabrication processes utilizing plaster molds, models, and computer graphics software.
- Ordered necessary supplies within budgetary constraints to maintain efficient daily operations.
Education
Bachelor of Science - Biomedical Sciences
Florida State College
Jacksonville, FL04-2027
Skills
- Basic Life Support (BLS) Certified
- Strong attention to detail and accuracy
- Analytical problem-solving skills
- Excellent written and verbal communication
- Professionalism
- Educational content and material creation
- Community outreach and public engagement
Timeline
Medical Assistant
OrthoEdge
02.2021 - Current
Orthopedic Technician
Southeast Orthopedic Specialists
01.2019 - 02.2021
Bachelor of Science - Biomedical Sciences
Florida State College