Victoria Cooner Pierce

Assisted management in property repairs, and care of private property and home owners.

• Completed final move-out walk-throughs with tenants to identify required repairs.
• Organized and participated in meetings to give residents opportunity to ask questions and provide forum for issues to be addressed.
• Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.

• Managed day-to-day business operations.
• Consulted with customers to assess needs and propose optimal solutions.
• Trained and motivated employees to perform daily business functions.
• Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
• Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
• Established, optimized and enforced business policies to maintain consistency and high-quality standards across industry operations.
• Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
• Aligned branding initiatives and sales strategies with client goals.

• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
• Prioritized drink requests while managing interruptions.
• Created reports and developed improvements and enhancements to automate records and file systems.
• Completed over successful daily cash audits to correctly balance drawers at end of each shift.
• Cultivated to recall customers' names and address each by name.
• Cleaned counters, machines, utensils and seating areas daily.
• Constantly expanded personal knowledge of coffee styles and varieties.
• Memorized recipes for specialty coffee beverages and seasonal offerings.
• Maintained regular and consistent attendance and punctuality.
• Educated coworkers and customers about new products.
• Elevated customer loyalty by using strong communication abilities to resolve customer problems.
• Trained new employees in groups and in one-on-one scenarios.
• Reviewed order data to verify transactions and shipping dates.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
• Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
• Interacted with customers by phone, email or in-person to provide information.