Victoria Pine
Denver,CO
Summary
Proven team leader adept at efficiently operating departments to meet goals. Skilled in matching employees with roles that optimize performance. Proactive and hardworking with a commitment to continuous operational improvement. Strong organizational capabilities, experienced in managing multiple projects simultaneously with precision. Effective at prioritizing tasks and meeting deadlines consistently.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Director of Production
Boulder Built
04.2021 - Current
- Created streamlined production schedules and collaborated with production employees to communicate objectives and goals.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Sourced materials to keep up with production goals and meet customer demands.
- Reviewed work for quality and compliance with company standards and design specifications.
- Oversaw day-to-day production activities in accordance with business objectives.
- Resolved issues quickly to maintain productivity goals.
- Managed continuous improvement initiatives to drive gains in quality, flow, and output.
- Standardized production procedures, job roles, and quality assurance guidelines.
- Estimated labor requirements to support anticipated workload.
- Monitored team budgets to keep projects on task and avoid waste.
- Personally hired and dismissed employees, in addition to submitting weekly hours
- Managed personnel by implementing company policies, procedures, work rules, and disciplinary action.
- Researched latest industry trends and technologies, boosting knowledge and understanding of industrial production.
- Evaluated employee performance and provided feedback and training as needed.
- Oversaw routine maintenance programs and scheduled service to keep equipment functioning at peak levels.
- Analyzed production data and prepared reports.
- Monitored inventory levels and restocking schedules to avoid production delays from unavailable materials.
- Monitored budget and utilized operational resources.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
Owner
Piney Fresh Cleaning LLC
01.2019 - 04.2021
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Trained and motivated employees to perform daily business functions.
- Provided professional services and support in a dynamic work environment.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Worked effectively in fast-paced environments.
- Passionate about learning and committed to continual improvement.
- Managed day-to-day business operations.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Established foundational processes for business operations.
- Consulted with customers to assess needs and propose optimal solutions.
Lead Warehouse Associate
SupplyHouse.com
04.2016 - 12.2018
- Oversaw daily operations and shipping and handling processes.
- Maintained top performance standards while working in hot warehouse environment.
- Supervised warehouse operations by managing employees during shifts.
- Trained employees on equipment operation and safety protocols.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
- Used hand-held scanners and physical logs to accurately track item movements.
- Double checked records, daily reports, and inventory transactions to identify and correct variances.
Telephone Banker
JPMorgan Chase
04.2014 - 02.2016
- Helped customers complete online banking services and assisted with user access problems such as forgotten passwords.
- Completed transactions for customers and capitalized on opportunities to cross-sell products and services.
- Improved customer satisfaction by going above-and-beyond to answer questions and offer expert support.
- Evaluated viability of funding sources and destinations to proactively detect fraud.
- Alleviated call loads by educating customers about how to effectively navigate site tools and pages for future banking needs.
- Used CRM system daily to maximize service opportunities and enhance communication.
- Stayed current on changing products, services and policies to offer exceptional service to customers.
- Upheld strict security procedures to verify identities when completing actions for members and giving out private banking information.
- Executed wire transfers, stop payments and account transfers.
- Established rapport with new clients to increase satisfaction and loyalty.
- Assisted customers with banking needs and inquiries.
Education
Bachelor of Science - Business Management
University of Phoenix
Online Campus10.2023
Bachelor of Science - Financial Planning
University of Phoenix
Online Campus10.2023
High School Diploma -
Electronic Classroom Of Tomorrow
Columbus, OH06.2012
Skills
- Operational excellence
- Strategic production planning
- Strategic workforce planning
- Budget optimization
- Cross-functional coordination
- Production data analysis
- Supply chain distribution
- Cross-functional collaboration
- Quality assurance testing
- Continuous improvements
- Operations management
Certification
- Key Badge
- Driver's License
Military Service
US Army National Guard, Ohio, PFC
10/10/2013 - 04/18/2015
Timeline
Director of Production
Boulder Built
04.2021 - Current
Owner
Piney Fresh Cleaning LLC
01.2019 - 04.2021
Lead Warehouse Associate
SupplyHouse.com
04.2016 - 12.2018
Telephone Banker
JPMorgan Chase
04.2014 - 02.2016
Bachelor of Science - Business Management
University of Phoenix
Bachelor of Science - Financial Planning
University of Phoenix
High School Diploma -
Electronic Classroom Of Tomorrow
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