Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Victoria Ponce

Sparks,NV

Summary

Proven to enhance patient outcomes and minimize wait times through expert schedule coordination and HIPAA-compliant practices at Renown. Adept at fostering teamwork, I streamlined pre- and post-operative processes, significantly improving operational efficiency. My blend of obtaining authorizations (hard skill) and a teamwork orientation (soft skill) drives continuous improvement in healthcare settings. Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality. Advanced abilities.

Overview

18
18
years of professional experience

Work History

Surgery Scheduler

Renown
09.2019 - Current
  • Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
  • Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
  • Arranged pre-operative and post-operative appointments for surgical patients.
  • Expertly managed planning, scheduling, and coordination of outpatient procedures.
  • Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA guidelines and clinic policies.
  • Resolved scheduling conflicts to maintain high-quality patient services.
  • Coordinated with facilities to set up surgeries.
  • Minimized patient wait times through effective management of daily surgery schedules.

Imaging Tech Aide

Sutter
03.2019 - 08.2019
  • Ensured patient comfort and safety during procedures, adhering to strict radiation protection standards.
  • Consistently received positive feedback from patients regarding their experience during imaging procedures, demonstrating professionalism and empathy throughout the process.
  • Served as a trusted resource for colleagues, providing guidance on technical matters and offering assistance in challenging situations.
  • Prepared and positioned patients for imaging procedures.
  • Assisted radiologist in performing special imaging procedures.
  • Welcomed patients and tried to make procedures as pleasant as possible through discretion and personal support.
  • Complied with HIPAA and company regulations to maintain confidentiality regarding patient health data and medical records.
  • Sanitized scanning machines after each patient to prevent spread of germs and illnesses.
  • Facilitated smooth communication between patients, physicians, and staff members to ensure a seamless experience for all parties involved.

Radiology Scheduler

Sutter
07.2017 - 03.2019
  • Coordinated radiology appointments for multiple departments, ensuring optimal resource utilization.
  • Promoted a culture of continuous improvement within the scheduling department by actively participating in team meetings and offering constructive feedback on current processes.
  • Developed a strong understanding of various radiology procedures and their prerequisites, allowing for accurate scheduling and patient education.
  • Streamlined appointment scheduling by implementing an efficient online booking system.
  • Proactively addressed potential scheduling issues by reviewing upcoming appointments regularly and making necessary adjustments as needed.
  • Assisted in training new schedulers on department protocols, policies, and software systems to ensure smooth integration into the team.
  • Provided excellent customer service to patients, answering inquiries about radiology procedures and billing processes promptly and accurately.
  • Maintained strict adherence to HIPAA guidelines while handling sensitive patient information during the scheduling process.
  • Collaborated with radiologists to ensure smooth workflow throughout the day, addressing any scheduling conflicts or delays as they arose.
  • Retrieved medical data for physicians and patients.
  • Coded and abstracted medical records according to ICD-10-CM and CPT coding guidelines.

Medical Receptionist

St Joseph Health Cancer Center
09.2014 - 01.2017
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Completed patient referrals to other medical specialists.
  • Supported office staff and operational requirements with administrative tasks.
  • Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
  • Increased efficiency in prescription refill requests by coordinating with pharmacies and obtaining necessary provider approvals promptly.
  • Notified manager of incidents and potential incidents relating to patients and staff for swift action.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Processed medical insurance claims and payments.

Guest Service Representative

Graton Resort & Casino
09.2013 - 07.2014
  • Managed cash handling responsibilities with accuracy and integrity while issuing payouts to winning patrons.
  • Delivered exceptional customer service through friendly interactions and prompt assistance with guest inquiries or concerns.
  • Connected with guests on personal level to build loyalty.
  • Supported seamless operations during busy periods by effectively multitasking and prioritizing responsibilities as needed.
  • Contributed to the casino''s positive reputation by consistently delivering courteous, professional service that exceeded guest expectations.
  • Dispensed machine payouts and provided change for players.
  • Troubleshot machine malfunctions and diagnosed root causes.
  • Remained up-to-date on new slot games, technology updates, or promotions to effectively inform guests about current offerings at the casino.
  • Attended ongoing training sessions to enhance knowledge of industry trends and maintain a high level of expertise in slot attendant responsibilities.
  • Set up new loyalty memberships and updated existing accounts.
  • Complied with gaming commission rules by verifying players' ages.
  • Handled money, ticket and chips exchanges for customers.
  • Prepared and issued money banks to change persons at start of each shift.

Food Attendant

River Rock Casino
10.2012 - 08.2013
  • Assisted customers with information regarding menu offerings and nutrition information.
  • Developed strong rapport with guests through attentive listening, engaging conversation, and personalized recommendations based on their preferences.
  • Adhered to all safety and sanitation standards while preparing and delivering food.
  • Adhered closely to food safety standards and restaurant sanitation regulations.
  • Handled food orders with precision and attention to detail, ensuring that each dish was prepared according to the customer''s specifications for optimal satisfaction.
  • Promoted a positive dining atmosphere by maintaining a professional demeanor even under pressure or during challenging situations involving dissatisfied customers or other issues that may arise during service hours.
  • Collaborated with kitchen staff to ensure accurate order fulfillment and seamless communication between departments.
  • Established loyal clientele through friendly interaction, memorable service experiences, and consistent delivery of excellent food quality.
  • Cleaned and maintained dining area and condiment stations.
  • Utilized strong multitasking skills to manage multiple orders simultaneously, resulting in timely delivery of meals to customers.
  • Examined and double-checked food orders to verify items ordered by customers.
  • Delivered food to guest tables with timeliness and efficiency.
  • Processed sales transactions using POS system.
  • Fostered a positive work environment by actively participating in team-building activities, sharing best practices, and offering constructive feedback for continuous improvement among colleagues.

Restaraunt Manager

Ozzies Grill
06.2006 - 11.2011
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Purchased food and cultivated strong vendor relationships.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.

Education

Associate of Science -

Boston Reed College
Santa Rosa, CA
05.2014

High School Diploma -

Montgomery High School
Santa Rosa, CA
06.2008

Skills

  • Schedule Coordination
  • HIPAA Compliance
  • Obtaining authorizations
  • Teamwork orientation

Languages

Spanish
Professional Working

Timeline

Surgery Scheduler

Renown
09.2019 - Current

Imaging Tech Aide

Sutter
03.2019 - 08.2019

Radiology Scheduler

Sutter
07.2017 - 03.2019

Medical Receptionist

St Joseph Health Cancer Center
09.2014 - 01.2017

Guest Service Representative

Graton Resort & Casino
09.2013 - 07.2014

Food Attendant

River Rock Casino
10.2012 - 08.2013

Restaraunt Manager

Ozzies Grill
06.2006 - 11.2011

Associate of Science -

Boston Reed College

High School Diploma -

Montgomery High School

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Victoria Ponce