Victoria Powell
Charlotte,NC
Summary
Knowledgeable benefits expert specializing in Records Management and Customer Care and bringing 7 years of related experience. Conscientious about completing thorough reviews to better serve the client’s needs with current, effective systems. Excellent decision-making and prioritization skills. Driven and decisive Benefits Specialist offering 7+ years of experience managing human resources teams to deliver compliance, personnel communication and workforce programs. Flexible and focused with expertise in recruitment and retention, mediation, staff training and development and complex problem resolution. Develops and implements HR strategies and initiatives aligned with overall business strategy.
Overview
8
8
years of professional experience
Work History
HR Senior Benefits Specialist
Matrix Providers
Denver, CO
11.2022 - Current
- Acts as a subject matter expert in the management of benefit documents, workflows and employee inquiries as it relates to employee benefits, including group health plans and voluntary benefit plans
- Assist in preparing all new group and renewal group SBC’s, Schedule of Benefits, Plan Documents, and Plan Amendments in a timely manner
- Leading HR & Benefits initiatives and providing direction on processes and procedures
- Employee's/ Managers/ Brokers/ Vendors/ ect
- Primary contact for all benefits related matters
- Providing guidance to HR on state leave practices relating to compliance, laws, and regulations including ERISA, FMLA, ADA, HIPAA, COBRA, ADA, EEOC
- Acting as the first point of contact for incoming leave of absence inquiries, conducting intake, and assessing the needs of each employee; understanding explicit and implied employee needs, as well as responding to emergency situations.
Senior Benefits Analyst
Alight Solutions
Charlotte, NC
10.2017 - 11.2022
- Administer various employee benefits programs, such as group health, flexible spending accounts, dental and vision, accident and disability, life insurance, 401(k), COBRA, and wellness benefits
- Request, evaluate and illustrate insurance carrier renewals and new business proposals
- Serve as primary contact for plan vendors and third-party administrators
- Produces required reports and extracts from appropriate agency management system(s)
- Collaborates with business partners such as Legal, Human Resources, and other key stakeholders to determine the associate’s employment status.
- Provides claims advocacy for clients and employee's
- Assist with the negotiation of premium rates and benefit features
- Processing transactions such as health enrollments, and retirement elections
- This may include additional research and ongoing casework.
Executive Client Benefits Specialist
Aon Hewitt, Hewitt Associate
Charlotte, NC
11.2016 - 10.2017
- Reconcile monthly premium statements for all group health insurance plans to ensure accuracy, process for payment, and reconcile employee benefit deductions
- Maintains compliance documents and performs updates to them when necessary
- May perform data entry of missed punches, work schedules and time adjustments, direct deposit, tax, and other data in PeopleSoft Systems, Workday, ADP
- Serve as liaison between payroll and benefits to ensure employee payroll and deduction records are accurate, to include calculating prorated employer HSA contributions and benefit premium adjustments for new hires, terms, life events, and benefit changes
- Participate in meetings, industry seminars and training programs
- Facilitate the development of communication tools to enhance understanding of the company's benefits package
- Ensure prompt processing and resolution of all client service and plan administration changes, issues and questions with internal and external parties.
Education
Central Piedmont Community College
Skills
- Planning and coordination
- Supervision
- Invoice generation
- Administrative support
- Problem resolution
- Salesforce
- Cospoint
- Paycom
- Customer service
- Operational improvement
- Business operations
- Inventory management
- Workday
- ADP
- HRIS
- Jamis
References
References available on Request
Timeline
HR Senior Benefits Specialist
Matrix Providers
11.2022 - Current
Senior Benefits Analyst
Alight Solutions
10.2017 - 11.2022
Executive Client Benefits Specialist
Aon Hewitt, Hewitt Associate
11.2016 - 10.2017
Central Piedmont Community College
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