Victoria Powers

Computer Technician

BestOne Computers

09.2021 - Current

Enhanced system performance by conducting regular software and hardware updates.
Performed troubleshooting to correct computer hardware and software malfunctions.
Replaced defective components and parts on malfunctioning computers and office machines.
Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
Linked computers to network and peripheral equipment.
Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Used diagnostic tools to identify hardware failures and replace non-functional components.
Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
Provided timely and efficient IT support for staff members, reducing downtime and improving productivity levels.
Trained new team members on best practices in managing computer systems effectively, fostering a culture of continuous learning among staff members.
Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software.
Performed routine maintenance on computer systems, ensuring optimal performance and extending the life of equipment.
Collaborated with team members to troubleshoot complex technical issues, resulting in faster resolution times.
Conducted thorough testing of newly-installed hardware components to ensure compatibility with existing systems.
Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.
Resolved technical issues for clients through remote support, increasing customer satisfaction.
Implemented data backup solutions to protect vital company information from potential loss.
Evaluated and recommended new technology upgrades to increase efficiency within the organization.
Set up and maintained user accounts and client access.
Installed necessary software programs to meet specific user needs and enhance workflow capabilities within departments.
Recommended new and replacement hardware and software purchases.
Maintained office PCs, networks and mobile devices.
Managed system-wide operating system and software deployments as well as related software upgrade problems.
Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
Managed other employees and te process of running the store.
Completed customer service interactions well.
Learned critical thinking and problem solving skills through fixing computers.
Evaluated systems according to predetermined checklist and noted issues.
Assisted customers with technical support inquiries.
Explained diagnostic findings to customers and outlined repair or service options.
Restored data on computers and office machines.
Facilitated maintenance team training procedures to align with company standards.
Updated and replaced outdated drivers and software for computers and office machines.
Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
Adhered to safety protocols and policies to reduce workplace hazards.
Diagnosed and resolved malfunctions in computers, office machines and automated teller machines.

Summary

Overview

Work History

Computer Technician

Education

High School Diploma -

Skills

Languages

Timeline

Computer Technician

High School Diploma -

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