Summary
Overview
Work History
Education
Skills
Timeline
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Victoria Poyer

Ellensburg,WA

Summary

Detail-oriented Title Clerk well-versed in receiving, organizing and processing paperwork for Vehicle property transfers. Adept at managing administrative and customer service requirements efficiently. Bringing excellent communication, time management and problem-solving abilities developed over 3+ years in field. Background strengths include data entry, payment processing, strong customer service skills and vehicle licensing. Positive and upbeat administrative team member with exceptional interpersonal and conflict management skills.

Overview

8
8
years of professional experience

Work History

Finance Assistant/ Title Clerk

Rodeo City RV
07.2020 - Current
  • Performed data entry and other administrative tasks to keep records and files organized and accurate.
  • Received and processed paperwork for titles, new license plates, and renewals.
  • Entered title and vehicle information into database.
  • Communicated with customers to resolve common title issues.
  • Collected and insured compliance for lender stipulations
  • Contacted WA Motor Vehicle Department to determine status of pending titles.
  • Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
  • Prepared tax and title documents to submit legal transfer work to DMV.
  • Handled cash and credit card payments accurately.
  • Kept up-to-date with state and federal regulations to prevent errors and fraud.
  • Audited and reviewed title documents for accuracy and compliance with state and federal regulations.
  • Organized and prepared tax and title documents to transfer ownership of property.
  • Calculated and remitted state sales tax, service, and other charges.
  • Collected taxes and fees, submitted payments and issued receipts.
  • Managed and reconciled accounts to finalize accurate and complete financial transactions.
  • Coordinated price adjustment between buyers and sellers.
  • Analyzed title documents to identify potential issues and resolve any discrepancies.
  • Examined and verified 1-10 titles weekly.
  • Developed and maintained relationships with title companies, lenders and other stakeholders to facilitate smooth transactions.
  • Utilized various online databases and public land records to verify ownership information.
  • Conducted comprehensive title searches to maintain accuracy and compliance of real estate transactions.
  • Assisted in preparation of title insurance policies and title commitments.
  • Created legal documents such as WA Law contract and leases based on title search results.

In Home Care Aide/House Manager

Elmview
02.2017 - 03.2018
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
  • Planned, prepared, and served meals and snacks according to prescribed diets.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Developed rapport to create safe and trusting environment for care.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Assisted disabled clients to support independence and well-being.
  • Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
  • Ran errands for patients, did shopping, and picked up other necessities.
  • Cooked tasty, nourishing meals for patients to promote better nutrition.
  • Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
  • Determined specific needs and provided most appropriate level of services for patient well-being.
  • Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
  • Administered medications to patients and remained vigilant for negative side effects.
  • Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
  • Administered medication as directed by physician.
  • Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
  • Scheduled and accompanied clients to medical appointments.

Parts Associate

Canopy Country RV Ctr II
07.2015 - 02.2017
  • Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
  • Organized parts storage and stocked inventory according to established guidelines.
  • Maintained clean and neat parts counter and sales floor.
  • Researched vehicles and parts via physical catalogs and electronic means.
  • Completed sales and service documentation for customer and business records and provided receipts of purchase.
  • Adhered to company guidelines for performance and compliance.
  • Trained and mentored junior employees on regulations, best practices and performance strategies.
  • Reviewed current processes and procedures and implemented proactive adjustments to maintain quality, service and sales standards.
  • Stocked and managed stock of parts.
  • Ordered parts from various distributors to fulfill demands.
  • Assisted customers in finding appropriate parts promptly.
  • Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
  • Conducted cash handling, credit card transactions, and register closeout at end of business day.
  • Reached out to vendors outside usual network to find parts not available from traditional sources.
  • Inspected parts for defects, removing damaged parts, and replacing with new ones.
  • Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.
  • Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
  • Processed and reshelved return orders, checking for discrepancies, potential usage

Education

High School Diploma -

Ellensburg High School
06.2013

Skills

  • Advanced Excel Spreadsheet Functions
  • Special Requirements
  • Excellent Researching Abilities
  • Report Preparation
  • Security Measures
  • Workflow Processes
  • Business Correspondence
  • Till Counting
  • License Plates Expertise
  • Reporting and Document Management
  • Inventory Records
  • Clerical Support
  • Analytical Skills
  • Office Supplies and Inventory
  • Greeting Visitors
  • Customer Inquiries

Timeline

Finance Assistant/ Title Clerk

Rodeo City RV
07.2020 - Current

In Home Care Aide/House Manager

Elmview
02.2017 - 03.2018

Parts Associate

Canopy Country RV Ctr II
07.2015 - 02.2017

High School Diploma -

Ellensburg High School

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Victoria Poyer