Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Victoria Prada Carcamo

Marietta,GA

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level any position. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

32
32
years of professional experience

Work History

Assistant Chef

Chicago's Restaurant
02.2000 - Current
  • Enhanced guest satisfaction by consistently preparing and presenting high-quality dishes in a timely manner.
  • Collaborated with head chef to develop innovative menu items, resulting in increased customer return rates.
  • Maintained a clean and organized workspace, contributing to an efficient and productive kitchen environment.
  • Assisted in inventory management, ensuring proper stock levels for optimal kitchen performance.
  • Received and inspected food deliveries, guaranteeing the use of fresh and high-quality ingredients.
  • Streamlined kitchen operations by effectively delegating tasks to appropriate team members.
  • Reduced food waste by closely monitoring ingredient usage and implementing effective portion control measures.
  • Contributed to positive team dynamics by providing support and guidance to junior kitchen staff members.
  • Ensured compliance with all health and safety regulations, maintaining a safe work environment for all employees.
  • Offered creative input on seasonal menu changes, keeping the restaurant''s offerings fresh and appealing to guests.
  • Supported head chef in managing budgets, reducing overall expenses without compromising quality or service standards.
  • Developed strong relationships with local suppliers, securing discounts on premium ingredients for the restaurant.
  • Participated in recipe testing sessions to refine dishes before adding them to the menu or featuring them as specials.
  • Provided valuable feedback during staff evaluations, helping junior chefs improve their skills and grow within the company.
  • Assisted with hiring decisions for new kitchen staff members who were instrumental in furthering the success of the business.
  • Managed time efficiently when completing multiple tasks, ensuring smooth flow of kitchen operations during busy service periods.
  • Served as a trusted resource for other team members by offering guidance on complex cooking techniques and problem-solving difficult situations.
  • Assisted head chef in cooking dishes according to ingredients.
  • Checked food inventory and ordered ingredients.
  • Cleaned kitchen work area by sanitizing all cooking equipment, utensils and counters.
  • Stored food safely and orderly in freezer and refrigerator.
  • Maintained cleanliness and order of kitchen prep areas and appliances as well as convenient organization of ingredients.
  • Managed food preparation activities, such as cutting ingredients to size and preparing sauces and garnishes.
  • Prepped ingredients ahead of time to increase cooking and service speed.
  • Wrapped, dated, and stored food in refrigerators under standardized temperature for future uses.
  • Trained new kitchen staff on proper food handling and preparation techniques.
  • Prepared and cooked quality meals in high-volume, fast-paced service environments.
  • Followed recipes and instructions to achieve quality and presentation standards.
  • Used variety of kitchen tools and appliances to prepare ingredients and meals.
  • Assisted in menu preparation, making suggestions, and researching recipes compatible with existing menu items.
  • Received delivered, sorted produce and stored supplies quickly to maintain quality and condition.
  • Verified food temperatures and quality ahead of service to maintain standards.
  • Coordinated with team members to prepare orders on time.
  • Inspected kitchens to observe food preparation quality and service, food appearance, and cleanliness of production and service areas.
  • Assisted with menu development and planning.
  • Disciplined and dedicated to meeting high-quality standards.
  • Evaluated food products to verify freshness and quality.
  • Monitored food production to verify quality and consistency.
  • Implemented food cost and waste reduction initiatives to save money.
  • Developed close relationships with suppliers to source best ingredients.
  • Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.

Technical Support Representative

Biovet. Ltd
01.1994 - 04.1999
  • Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
  • Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
  • Collaborated with cross-functional teams to identify recurring issues, developing proactive solutions to minimize future occurrences.
  • Conducted thorough research on reported issues, identifying root causes and implementing effective fixes to prevent future problems.
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
  • Developed user-friendly guides and resources to assist customers with self-resolution of common technical issues.
  • Mentored new team members on company protocols and best practices for delivering exceptional technical support services.
  • Implemented feedback from customers to improve overall quality of support services provided by the team.
  • Escalated high-priority cases promptly to ensure rapid response times for critical situations requiring advanced attention or expertise.
  • Contributed ideas during team meetings that led to process improvements and increased efficiencies within the department.
  • Strengthened relationships with key clients by providing consistent high-quality service, leading to increased account retention rates.
  • Worked closely with product development teams to report bugs and suggest enhancements based on customer feedback received during support interactions.
  • Responded promptly to emergency after-hours support calls, ensuring minimal downtime for customers experiencing critical issues.
  • Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
  • Continuously updated personal technical knowledge through participation in workshops, seminars, and self-study to better serve the needs of clients.
  • Documented support interactions for future reference.
  • Managed high levels of call flow and responded to [Type] technical support needs.
  • Boosted customer satisfaction by offering expert advice on dietary requirements for various animal species and breeds.
  • Enhanced animal health by developing tailored nutrition plans and recommending high-quality products.
  • Streamlined inventory management by tracking popular items and anticipating trends in animal nutrition.
  • Increased sales through effective product displays and strategic placement within the store.
  • Delivered exceptional customer service by patiently addressing inquiries and resolving concerns related to animal nutrition.
  • Stayed up-to-date on industry developments by attending conferences, workshops, and webinars focused on pet nutrition.
  • Expanded clientele base by establishing trust with customers through consistent delivery of reliable information and personalized solutions.
  • Designed promotional materials highlighting the importance of balanced diets for animals, raising awareness among potential customers.
  • Developed long-term relationships with suppliers to ensure access to premium-quality food products at competitive prices.
  • Conducted seminars at community events to educate the public about proper animal nutrition practices.
  • Provided ongoing support to clients post-consultation, ensuring continued adherence to recommended nutrition plans and addressing any arising concerns.
  • Assisted in the training of new staff members, sharing knowledge and expertise in animal nutrition principles and best practices.
  • Maintained clean, organized and professional work environment.
  • Greeted customers warmly and pleasantly answered inquiries.
  • Worked with team to achieve sales goals for products.
  • Provided exceptional customer service to drive satisfaction.
  • Established and maintained positive relationships with customers.
  • Assisted customers with product selection based on individual needs and preferences.
  • Increased sales by effectively communicating product benefits.
  • Educated customers on product features and answered questions regarding product use.
  • Demonstrated products to customers to illustrate features, advantages and benefits.
  • Collaborated with sales staff to identify target customers, promote products and increase sales.
  • Monitored customer preferences to determine focus of sales efforts.
  • Planned and organized sampling events by working hand-in-hand with retail store managers and leaders.

Nutrition Consultant

Biovet , Ltd
11.1991 - 12.1993
  • Collaborated with professionals to develop customized nutrition interventions for clients.
  • Educated clients on the importance of a balanced diet, emphasizing the role of macronutrients and micronutrients in overall wellness.
  • Monitored client progress through regular consultations, adjusting meal plans as necessary to optimize results.
  • Utilized evidence-based practices to provide accurate and up-to-date information on dietary supplements and their potential benefits or risks.
  • Designed engaging educational materials on various aspects of nutrition, enhancing client understanding and retention of key concepts.
  • Analyzed complex nutritional data to effectively communicate relevant information to clients in a digestible format.
  • Optimized client success by staying current on emerging research and industry trends, incorporating new findings into practice as appropriate.
  • Expanded professional network through participation in conferences, seminars, and other networking events, fostering collaboration with fellow animal nutrition professionals.
  • Created and prepared visual aids, manuals and other materials used in teaching.
  • Calculated, revised and verified proper enteral and parenteral feedings to meet nutritional needs.
  • Monitored calorie count for specific animal nutritional needs.
  • Managed multiple nutritional educational groups to increase client nutrition knowledge.
  • Partnered with interdisciplinary team to address resident nutrition programs.
  • Monitored quality control procedures to guarantee preparation and delivery of healthy diet.
  • Planned nutritious diet options for different animal spices

Education

Bachelor of Science - Doctor Of Veterinarian Medicine And Animal Science

Universidad Del Tolima
Ibague. Colombia
12.1991

Skills

  • Portion Sizes
  • Kitchen Assistance
  • Quantity Checking
  • Proper Storage Procedures
  • Surface Sanitizing
  • Dish Preparation
  • Safe Handling Standards
  • Cost Efficiency
  • Proper Food Storage
  • Food Cost Control
  • Production Line Management
  • Recipe Development
  • Ingredient Management
  • Inventory Receiving
  • Meat and Poultry Slicing
  • Operation and Control
  • Procedure Preparation
  • Rotation Procedures
  • Performance Strategies
  • Sauce and Dressing Creation
  • Work Coordination
  • Goal Establishment
  • Creative Solutions
  • Project Requirements

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Assistant Chef

Chicago's Restaurant
02.2000 - Current

Technical Support Representative

Biovet. Ltd
01.1994 - 04.1999

Nutrition Consultant

Biovet , Ltd
11.1991 - 12.1993

Bachelor of Science - Doctor Of Veterinarian Medicine And Animal Science

Universidad Del Tolima

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Victoria Prada Carcamo