Hi, I’m
Victoria Prescod
It is never too late to be what you might have been.
George Eliot
Summary
Highly accomplished associate with over seven years of exceptional retail experience, complemented by a year of invaluable contribution in the medical field. Demonstrates unwavering motivation and a strong sense of responsibility, adept at seamlessly handling a wide range of tasks, including delivering compelling presentations to customers and patients, and upholding the esteemed values and standards of an organization. Possesses an innate drive to consistently surpass set objectives and exceed customer expectations.
Overview
8
years of professional experience
1
Certification
Work History
Amazon Warehouse
Fulfillment Center Associate
02.2023 - Current
Job overview
- Efficiently processed and prepared customer orders for shipment, ensuring accurate and timely delivery.
- Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
- Reduced shipping errors by meticulously checking orders against packing slips before dispatching packages.
- Enhanced order accuracy by diligently picking and packing items according to customer specifications.
- Prepared packages for shipment while adhering to carrier guidelines, resulting in reduced damages and returns due to improper packaging.
- Kept work areas neat, clean and free from debris.
Clinical Information Management Systems (CIMS)
Medical Transcriptionist/Scribe
08.2021 - 07.2023
Job overview
- Accurately transcribed and proofread medical reports, ensuring error-free documentation for healthcare professionals.
- Recorded information using word processing, dictation and transcription software and equipment.
- Attended training associated with role to improve skills and boost speed.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Assisted in maintenance of medical charts and/or electronic medical record filing, Op Reports, test results and home care forms.
- Reduced errors in medical reports by reviewing, editing, and proofreading transcripts for clarity and consistency.
- Applied medical terminology related to provider-specific treatments and techniques.
- Documented patient medical histories, vitals and test results in electronic health records system.
- Maintained high levels of confidentiality with sensitive patient information following HIPAA guidelines.
- Transcribed and edited physician reports from dictation using Epic.
- Maintained security and privacy of records to protect patients and providers.
- Conducted thorough research on unfamiliar terms or phrases during the transcription process which contributed to accurate and comprehensive medical reports.
The Lafayette Shoppe.
E-Commerce Manager/Social Media Manager
06.2021 - 06.2023
Job overview
- Developed and executed strategic social media campaigns, leading in a 50% increase in website traffic and a 30% boost in online sales.
- Increased customer engagement through social media.
- Analyzed and reported social media and online marketing campaign results.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Increased brand awareness by developing and implementing effective social media strategies.
- Developed and managed content calendars for each platform to establish timely and relevant posts.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Created and implemented impactful strategies to increase company brand awareness and engagement.
- Analyzed performance metrics to identify areas for improvement and optimize social media campaigns.
- Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
HomeGoods
Retail Sales Associate
08.2019 - 08.2021
Job overview
- Assisted customers in finding and selecting products based on their needs, resulting in increased customer satisfaction and repeat business.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Greeted customers and helped with product questions, selections, and purchases.
American Eagle Outfitters
Brand Ambassador/Sales Associate
11.2015 - 11.2019
Job overview
- Built strong relationships with faculty and student groups on campus.
- Provided exceptional after-sales support to ensure ongoing customer satisfaction and loyalty.
- Coordinated special events such as product launches or seasonal promotions, generating excitement and driving foot traffic to the store.
- Leveraged social media platforms to promote brand initiatives, creating buzz around new products and upcoming promotions.
- Optimized sales floor organization for ease of navigation by customers while maintaining an attractive aesthetic appeal.
- Assisted customers with product selection based on their needs, preferences, and budget constraints.
- Enhanced store presentation through effective visual merchandising techniques, resulting in a more engaging shopping experience.
Crazy Boil Restaurant
Hostess/Waitress
11.2018 - 09.2019
Job overview
- Executed efficient cash handling procedures and ensured seamless store setup and closure.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Used cash registers and credit card machines to cash out customers.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Greeted new customers, discussed specials, and took drink orders.
Build-A-Bear Workshop
Sales Associate
09.2015 - 12.2017
Job overview
- Achieved maximum sales results by effectively promoting relevant products to customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
Pennsylvania State University-Main CampusUniversity Park, PA
Bachelor's in Psychology
Parkland High SchoolAllentown, PA
High school diploma
06.2015
Skills
- Sales
- Microsoft Excel
- Organizational Skills
- Microsoft Powerpoint
- Google Analytics
- MS Office
- Restaurant Experience
- Retail Sales
- Data collection
- Typing
- Patient care
- Transcription
- Medical terminology
- Medical office experience
- EMR systems
- Anatomy Knowledge
- Hospital Experience
- Computer literacy
- Physiology Knowledge
- MailChimp (Less than 1 year)
- HubSpot
- Google Ads
- WordPress
- SaaS
- Digital Marketing
- Marketing Automation
- Social media management
- Adobe Photoshop
- Email Marketing Platforms
- Canva
- CRM Software
- Salesforce
- Search Engine Optimization (SEO)
- Google AdWords
- Data analysis skills
- Content marketing
- Content creation
- Figma
- Python
- Problem Solving
- Attention to Detail
- Customer Service
- Time Management
- Proficiency in Technology
- Product Merchandising
- Retail Merchandising
- Critical Thinking
- Exceptional Time Management Skills
- Dependable and Reliable
- Motivated Team Player
- Data analysis skills
- Content marketing
- Content creation
- Figma
- Python
- Problem Solving
- Attention to Detail
- Customer Service
- Time Management
- Proficiency in Technology
- Product Merchandising
- Retail Merchandising
- Critical Thinking
- Exceptional Time Management Skills
- Dependable and Reliable
- Motivated Team Player
- Active Listening
- Microsoft PowerPoint
- Microsoft Word
Certification
- Driver's License
- Certified Medical Transcriptionist, CIMS
Assessments
Customer Service Skills, Proficient, 09/01/18
Personal Information
Willing To Relocate: Anywhere
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Fulfillment Center Associate
Amazon Warehouse
02.2023 - Current
Medical Transcriptionist/Scribe
Clinical Information Management Systems (CIMS)
08.2021 - 07.2023
E-Commerce Manager/Social Media Manager
The Lafayette Shoppe.
06.2021 - 06.2023
Retail Sales Associate
HomeGoods
08.2019 - 08.2021
Hostess/Waitress
Crazy Boil Restaurant
11.2018 - 09.2019
Brand Ambassador/Sales Associate
American Eagle Outfitters
11.2015 - 11.2019
Sales Associate
Build-A-Bear Workshop
09.2015 - 12.2017
Pennsylvania State University-Main Campus
Bachelor's in Psychology
Parkland High School
High school diploma
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