Victoria Preuss
Utica,NY
Summary
Detail-oriented Campus Safety Officer with expertise in incident response, policy enforcement, and surveillance oversight. Proven ability to enhance campus security and communicate effectively with stakeholders.
Overview
7
7
years of professional experience
Work History
Campus Safety Officer
Hamilton College
Clinton, New York
04.2024 - Current
- Monitored premises to ensure safety and security for students and staff.
- Enforced campus policies, fostering a secure environment for the community.
- Patrolled campus regularly to deter property theft and maintain order during events.
- Responded quickly to incidents, coordinating with emergency services.
- Utilized security systems effectively to monitor access points and campus surveillance.
- Prepared incident reports documenting actions and observations to support incident resolution.
- Participated in emergency drills, enhancing readiness for potential crises.
- Conducted investigations of suspicious activities, reporting findings to enhance campus safety.
Security Guard
Securitas Security Services USA
Utica, NY
07.2023 - 04.2024
- Ensured safety and security of staff and visitors by monitoring premises diligently.
- Monitored CCTV feeds to ensure safety across critical areas.
- Observed surveillance cameras for suspicious behavior or unauthorized access.
- Conducted daily patrols to detect and address potential security concerns proactively.
- Maintained a secure environment by executing established security procedures. to uphold company policies and maintain a secure environment.
- Maintained optimal performance of surveillance equipment at all times.
- Delivered exceptional customer service to enhance guest and employee experience.
- Answered questions from the public concerning facility rules and regulations.
Ticket Seller
Sylvan Beach Amusement Park
Sylvan Beach, NY
05.2023 - 09.2023
- Processed ticket sales for attractions, ensuring smooth transactions and guest satisfaction.
- Assisted guests with ticket options and park details, enhancing their overall experience.
- Administered exceptional customer service to improve guest interactions.
- Promptly addressed and resolved guest complaints professionally.
- Managed cash register operations, ensuring accurate daily balance sheets.
- Maintained orderly and clean environment in the ticket sales area.
- Coordinated logistics for ticket distribution at events, facilitating seamless operations.
- Communicated effectively with supervisors about customer feedback.
Customer Service Representative
H&R Block
Utica, New York
01.2023 - 04.2023
- Responded to inquiries via phone, email, and in-person interactions.
- Resolved complaints effectively, contributing to high levels of customer satisfaction and retention.
- Collaborated with team members to promptly resolve client issues.
- Cultivated strong customer relationships through tailored assistance, fostering trust and loyalty.
- Enhanced client understanding of tax documents and filing procedures, improving overall client confidence.
- Maintained accurate records of client interactions and transactions.
- Provided technical support for digital tax filing systems and software updates.
- Trained new employees on customer service protocols and operational tools.
Package Handler
FedEx
Marcy, New York
08.2022 - 12.2022
- Sorted packages by destination using conveyor systems, improving sorting speed and accuracy.
- Scanned and sorted packages according to destinations and service types using handheld scanner.
- Efficiently loaded and unloaded packages from delivery trucks to optimize workflow.
- Assisted in loading trucks with prepared packages, contributing to timely deliveries.
- Operated material handling equipment to ensure safe and efficient package movement.
- Followed safety protocols rigorously to reduce workplace accidents.
- Maintained cleanliness and organization in work area daily to promote productivity.
- Resolved conveyor system issues by clearing jams and blockages promptly.
Fruit Expert
Edible Arrangements
New Hartford, New York
04.2019 - 08.2022
- Selected high-quality fruits for custom arrangements and gift baskets.
- Developed and implemented strategies that increased profitability from fruit sales through targeted promotions and product selection.
- Trained new staff on fruit handling and arrangement techniques to ensure quality and consistency in product presentation.
- Collaborated with team to design and implement visually appealing product displays that enhanced customer engagement.
- Maintained inventory of fresh produce and supplies for daily operations.
- Assisted in managing daily operations during peak seasons and holidays.
- Ensured cleanliness and organization of workspace for optimal efficiency.
- Provided exceptional customer service by addressing product inquiries.
Overnight Stocker
Hannaford Supermarket
Clinton, New York
03.2020 - 09.2020
- Stocked shelves efficiently to maximize product availability for customers.
- Managed merchandise stocking in a timely manner to meet demand.
- Assisted with receiving and unloading deliveries accurately and promptly.
- Collaborated with team members to improve stock placement and accessibility for customers.
- Organized backroom inventory to ensure efficient retrieval and a safe workspace.
- Removed products from boxes, placing items on shelves per merchandising guidelines.
- Disposed of empty boxes and debris to maintain a clean and inviting store appearance. and debris from sales floor to maintain cleanliness.
Education
High School Diploma -
Thomas R Proctor High School
Utica06-2018
Skills
- Surveillance system management
- CCTV monitoring
- Incident management
- Incident reporting
- Crisis response planning
- Security coordination
- Risk management
- Policy compliance
- Event security management
- Report documentation
- Situational awareness
- Problem solving
- Communication enhancement
- First aid response
Timeline
Campus Safety Officer
Hamilton College
04.2024 - Current
Security Guard
Securitas Security Services USA
07.2023 - 04.2024
Ticket Seller
Sylvan Beach Amusement Park
05.2023 - 09.2023
Customer Service Representative
H&R Block
01.2023 - 04.2023
Package Handler
FedEx
08.2022 - 12.2022
Overnight Stocker
Hannaford Supermarket
03.2020 - 09.2020
Fruit Expert
Edible Arrangements
04.2019 - 08.2022
High School Diploma -
Thomas R Proctor High School