Victoria Preuss
Customer Service Professional, Package Handler, Overnight Stocker, Ticket Sales And Fruit Expert
Utica,NY
Summary
Successful customer service representative with 5 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Professional
H&R Block
Utica, NY
01.2023 - 04.2023
- Surpassed performance goals by approaching interactions with resourcefulness, organization, and customer-centric solutions.
- Responded to customer calls and emails to answer questions about products and services.
- Operated in dynamic, high-volume environments to provide skilled assistance to more than 40 customers each day.
- Resolved concerns with products or services to help with retention and drive sales.
- Maintained and managed customer files and databases.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Boosted sales revenue by skillfully promoting diverse service options.
- Assisted customers by answering questions and responding to inquiries.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Tracked customer service cases and updated service software with customer information.
- Handled customer inquiries and suggestions courteously and professionally.
Package Handler
Fed Ex Ground
Marcy, NY
08.2022 - 12.2022
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Assembled, sealed, and loaded packages into correct trucks.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Used hand-held scanners and physical logs to accurately track item movements.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Followed safety regulations to maintain safe work environment.
- Proved successful working within tight deadlines and a fast-paced environment.
- Collaborated with other package handlers to provide prompt and accurate delivery of orders.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Maintained clean, orderly work environment free of hazards.
Entertainment Staff Member
Sylvan Beach Amusement Park
Sylvan Beach, NY
05.2022 - 09.2022
- Processed cash and credit card transactions securely and promptly for customer payments.
- Researched and resolved customer ticketing issues to promote satisfaction.
- Monitored ticket sales and provided detailed reports to management.
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
- Answered customer inquiries regarding ticket availability, pricing and event information.
- Gathered supporting documents to complete end-of-shift reporting and explain discrepancies.
- Utilized customer service skills to resolve customer complaints and provide timely and accurate information.
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Informed customers of promotions to increase sales productivity and volume.
Fruit Expert
Edible Arrangements
New Hartford, NY
04.2019 - 08.2022
- Completed on-the-job training to learn correct methods for identifying defects.
- Detected abnormalities with visual inspections, hand-held instruments and basic physical tests.
- Complied with company policies and OSHA regulations to maintain safe working conditions.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Addressed customer needs and made product recommendations to increase sales.
- Tallied cash drawer at beginning and end of each work shift.
- Upsold additional products and services to customers, increasing revenue.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Processed refunds and exchanges in accordance with company policy.
- Identified and resolved discrepancies and errors in customer accounts.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Overnight Stock Associate
Hannaford Supermarket
Clinton, NY
03.2020 - 09.2020
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
- Unloaded arriving product stock and moved to store display areas.
- Stayed current on available products, store promotions, and customer service policies to better serve shoppers.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Checked aisles for spills to complete quick clean-up.
- Realigned merchandise throughout assigned section to give shelves and racks professional appeal.
- Inspected inventory to identify shortages and maintain consistent inventory.
- Maintained neat, organized stockroom free of hazards.
Education
High School Diploma -
Thomas R Proctor High School
Utica, NY 09.2014 - 06.2018
Skills
Quality assurance
Stocking and replenishing
Order fulfillment
Money handling abilities
Customer Service support
Stocking shelves
Maintaining safety
Heavy lifting
Product restocking
Customer relationships
Friendly and professional communications
Store opening and closing
Cash Handling
Product packing
Fragile item handling
Radio frequency equipment expertise
Timeline
Customer Service Professional
H&R Block
01.2023 - 04.2023
Package Handler
Fed Ex Ground
08.2022 - 12.2022
Entertainment Staff Member
Sylvan Beach Amusement Park
05.2022 - 09.2022
Overnight Stock Associate
Hannaford Supermarket
03.2020 - 09.2020
Fruit Expert
Edible Arrangements
04.2019 - 08.2022
High School Diploma -
Thomas R Proctor High School
09.2014 - 06.2018