Victoria Preuss
Customer Service Professional, Package Handler, Overnight Stocker, Ticket Sales And Fruit Expert
Utica,NY
Summary
Successful customer service representative with 5 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Professional
H&R Block
Utica, NY
01.2023 - 04.2023
- Surpassed performance goals by approaching interactions with resourcefulness, organization, and customer-centric solutions.
- Responded to customer calls and emails to answer questions about products and services.
- Operated in dynamic, high-volume environments to provide skilled assistance to more than 40 customers each day.
- Resolved concerns with products or services to help with retention and drive sales.
- Maintained and managed customer files and databases.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Boosted sales revenue by skillfully promoting diverse service options.
- Assisted customers by answering questions and responding to inquiries.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Tracked customer service cases and updated service software with customer information.
- Handled customer inquiries and suggestions courteously and professionally.
Package Handler
Fed Ex Ground
Marcy, NY
08.2022 - 12.2022
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Assembled, sealed, and loaded packages into correct trucks.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Used hand-held scanners and physical logs to accurately track item movements.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Followed safety regulations to maintain safe work environment.
- Proved successful working within tight deadlines and a fast-paced environment.
- Collaborated with other package handlers to provide prompt and accurate delivery of orders.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Maintained clean, orderly work environment free of hazards.
Entertainment Staff Member
Sylvan Beach Amusement Park
Sylvan Beach, NY
05.2022 - 09.2022
- Processed cash and credit card transactions securely and promptly for customer payments.
- Researched and resolved customer ticketing issues to promote satisfaction.
- Monitored ticket sales and provided detailed reports to management.
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
- Answered customer inquiries regarding ticket availability, pricing and event information.
- Gathered supporting documents to complete end-of-shift reporting and explain discrepancies.
- Utilized customer service skills to resolve customer complaints and provide timely and accurate information.
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Informed customers of promotions to increase sales productivity and volume.
Fruit Expert
Edible Arrangements
New Hartford, NY
04.2019 - 08.2022
- Completed on-the-job training to learn correct methods for identifying defects.
- Detected abnormalities with visual inspections, hand-held instruments and basic physical tests.
- Complied with company policies and OSHA regulations to maintain safe working conditions.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Addressed customer needs and made product recommendations to increase sales.
- Tallied cash drawer at beginning and end of each work shift.
- Upsold additional products and services to customers, increasing revenue.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Processed refunds and exchanges in accordance with company policy.
- Identified and resolved discrepancies and errors in customer accounts.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Overnight Stock Associate
Hannaford Supermarket
Clinton, NY
03.2020 - 09.2020
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
- Unloaded arriving product stock and moved to store display areas.
- Stayed current on available products, store promotions, and customer service policies to better serve shoppers.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Checked aisles for spills to complete quick clean-up.
- Realigned merchandise throughout assigned section to give shelves and racks professional appeal.
- Inspected inventory to identify shortages and maintain consistent inventory.
- Maintained neat, organized stockroom free of hazards.
Education
High School Diploma -
Thomas R Proctor High School
Utica, NY 09.2014 - 06.2018
Skills
Quality assurance
Timeline
Customer Service Professional
H&R Block
01.2023 - 04.2023
Package Handler
Fed Ex Ground
08.2022 - 12.2022
Entertainment Staff Member
Sylvan Beach Amusement Park
05.2022 - 09.2022
Overnight Stock Associate
Hannaford Supermarket
03.2020 - 09.2020
Fruit Expert
Edible Arrangements
04.2019 - 08.2022
High School Diploma -
Thomas R Proctor High School
09.2014 - 06.2018
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