Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Personal Information
Timeline
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Victoria Price

Memphis,USA

Summary

Accounts Management professional with extensive federal service experience, excelling in business administration and client services. Demonstrates superior proficiency in leveraging advanced computer processing systems to enhance operational efficiency and conduct thorough research. Skilled in legislative compliance and privacy laws, ensuring precise processing and auditing of financial data while serving as an effective Acting Supervisor to elevate team performance and client relations.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Accounts Management

IRS
Memphis, USA
11.2013 - Current
  • Company Overview: Culmination of service oriented leader with federal services experience with the department of the treasury Services in the areas of business administration, and client services
  • Collaborates with supervisor for position acting for duty to assist with team members
  • Expertise skilled with utilizing computer processing systems in order to facilitate operations, manage projects, & research information
  • Effective communicator, able to interact with a diverse clientele base and utilize critical thinking to resolve a variety of issues
  • Served as an Acting Supervisor on numerous occasions since 2014 areas facilitated
  • Routinely monitor and merge of individual taxpayer identification numbers to benefit related cases to include sensitive cases involving social security numbers and correct name and numbers concerns
  • Enforce elicits to assess credibility check databases, and independent research to make a determination on the eligibility of the taxpayers
  • Performed research and analyzes to render a final decision on complex cases
  • Experience managing content on an outbound communication with strategic analysis
  • Continually stays abreast of new legislation OJI Coach for new hires trained based on extensive knowledge regulations, policies and practices, interpret, apply and enforce security regulation and disclosure laws
  • Routinely plans and conducts independent research concerning the eligibility entitlements of persons seeking benefits legal status under the individual taxpayer identification number
  • Consistently volunteers for any project, peer to peer training, extracurricular activity or duty that is offered by management to help team development, active communication, and collaboration
  • Conduct team meetings to assist the agency in quality review of records and identify error rates in the department
  • Facilitate teams agenda with engaged on job training day
  • Services marketing and management concepts within a business
  • Expertise knowledge and technical skills at an entry level of position business office assistance
  • Capability hiring and training employees, complete employee appraisals, professional customer services
  • Culmination of service oriented leader with federal services experience with the department of the treasury Services in the areas of business administration, and client services

Bill Collector

Regional Adjustment Bureau
Memphis, USA
04.2007 - 11.2011
  • Gather delinquent taxes and returns from individual taxpayers through the utilization of specialized enforcement methods
  • Leveraged case management abilities to contact taxpayers, review their histories, and issue notices, and liens to resolve cases
  • Direct contact with clients regarding overdue accounts as well as current balance due
  • Prepared statements of delinquencies for reporting to credit bureaus
  • Record keeper, edited and maintained the payments for each client's detail to stop collection efforts
  • Keep track of address changes and other contact information
  • Ensure investigate and resolve any complaints along with certain payments discrepancies and properly resolve clients issues
  • Negotiation and conflict resolution skills, Multi tasking and time management skills pay close attention to detail information and documents provide
  • Utilized various skip tracing techniques and collection, negotiate payment arrangement terms and method to the party asses
  • Overcome stalls and objections suggest money sources for debt payment
  • Located close relatively and formerly jobs or addresses to make contact with client availability
  • Assist with escalated calls to endorse communication skills furthermore establish payment to the office
  • Utilizing negotiation skills, ability to prioritize with customers, and even concerns to stable substantial arrangements
  • Routinely research regulations, policies, adjudicative procedures on how to succinctly integrate information through data analysis and adjudicative processes
  • Regularly attended meetings, information sessions and coordinated working sessions with colleagues and other subject matter experts on a weekly basis
  • Skip tracing within the company tool Lexis Nexis collections system and internet vendors and acceptance criteria that listed specific and defined conditions that need to be met prior to completion iterative planning process

Insurance Processor

Sitel
Memphis, USA
04.2006 - 04.2007
  • Stabilize customer location tools, credit bureau information, background checks and loan documents
  • Cross reference information from employers, banks, and third party sources to confirm accurate delinquency amounts
  • Issued notices to individuals which informed them of tax amounts which are owed to the government from past due balances
  • Processed information into a federally approved processing system to assist the annual auditing of individuals and business
  • Adhered to strict federal policy, rigorous protocol, and privacy laws while communicating with taxpayers and third parties

Education

Associate of Science - Paralegal Studies

Generations College
Chicago, IL, United States
05-2025

Certified Medical Receptionist - Courses

Job Corp

Skills

  • Customer Services
  • Business Administration
  • Client Services
  • Computer Processing Systems
  • Project Management
  • Critical Analysis Skills
  • Clear Communication
  • Problem-Solving Skills
  • Acting Supervisor
  • Case Management
  • Database Utilization
  • Independent Analytical Research
  • Eligibility Evaluation
  • Legislative Awareness
  • On-the-Job Training
  • Regulation Interpretation
  • Security Regulation Enforcement
  • Law Enforcement Disclosure Expertise
  • Subject Matter Expert
  • Effective Presentation Skills
  • Training Facilitation
  • Proficient in Handling Complex Cases
  • Insight Generation
  • Analysis of Identity Fraud Trends
  • Team Development
  • Strong Interpersonal Communication
  • Collaboration
  • Quality Review
  • Error Rate Analysis
  • Coordinated Practical Training Sessions
  • Marketing Principles
  • Management Concepts
  • Technology Proficiency
  • Business Office Assistance
  • Talent Acquisition
  • Staff Development
  • Performance Evaluations
  • Client Relationship Management
  • Customer-Focused Management
  • Legal Issues in Business
  • Recruitment Strategy Development
  • Evaluation and Compliance
  • Introductory Business Administration Experience
  • Office Assistance
  • Human Resources Assistance

Affiliations

  • National Association for the Advance of Color People - Member
  • American Red Cross - CPR Certified
  • Phi Theta Kappa - Student
  • American Civil Liberty Union - Member
  • National Legal Assistance Association - Member

Certification

Certified Medical Receptionist, Job Corp Courses

Personal Information

Title: Enhance the knowledge of expertise with skills apply for lead and management position in the field of the degree to achieve higher demand of level in workforce.

Timeline

Accounts Management

IRS
11.2013 - Current

Bill Collector

Regional Adjustment Bureau
04.2007 - 11.2011

Insurance Processor

Sitel
04.2006 - 04.2007

Associate of Science - Paralegal Studies

Generations College

Certified Medical Receptionist - Courses

Job Corp

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Victoria Price