Summary
Overview
Work History
Education
Skills
Timeline
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Victoria Proctor

Fort Worth

Summary

Dynamic General Manager with a proven track record at Jersey Mike's Subs, excelling in operations management and team leadership. Spearheaded initiatives that boosted sales and enhanced customer satisfaction, while implementing effective training programs. Skilled in P&L management and problem resolution, fostering a collaborative environment that improved employee retention and operational efficiency.

Overview

5
5
years of professional experience

Work History

General Manager

Jersey Mike's Subs
04.2024 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
  • Implemented sustainability initiative, reducing energy consumption and waste, and promoting eco-friendly practices.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.

Assistant Manager

Jersey Mike's Subs
01.2021 - 04.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Facilitated team-building activities, enhancing team cohesion and morale.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Implemented staff training programs to elevate service standards and knowledge.

Laundry Attendant

JPS Health Network
08.2020 - 12.2020
  • Maintained a clean and organized work environment, ensuring optimal productivity and minimal downtime.
  • Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
  • Supported team members in completing tasks efficiently, fostering a positive and collaborative work atmosphere.
  • Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
  • Coordinated daily laundry tasks with other team members to maximize efficiency and maintain a smooth workflow.
  • Demonstrated strong attention-to-detail when folding clean linens according to hotel standards.
  • Collaborated with housekeeping staff to ensure timely delivery of clean linens to guest rooms.
  • Examined dried clothes to identify stains, tears and issues.
  • Contributed to workplace safety by following established protocols for handling hazardous chemicals used in the laundering process.
  • Expedited the laundering process by pre-treating heavily soiled items before washing them with other linens.
  • Collected soiled linens and clothing and pretreated stains.
  • Operated traditional and computer-operated washers and dryers while observing all safety protocols.
  • Prepared wash solutions and added bleach, detergents and softeners to clean and maintain quality of garments.
  • Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
  • Kept track of laundered items using an efficient tagging system to prevent loss or mix-ups during the cleaning process.
  • Used irons and iron boards to press clothing, folding and organizing garments.
  • Operated commercial-grade washing machines and dryers safely, adhering to manufacturer guidelines and best practices.

Education

Phlebotomy - Phlebotomy

Texas School of Phlebotomy
Irving, TX
05-2018

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Efficient multi-tasker
  • Effective leader
  • Time management
  • Training and coaching
  • Team leadership
  • Customer relations
  • Training and development
  • Staff training/development
  • Inventory control
  • Employee scheduling
  • Administrative skills
  • P&L management
  • Labor cost controls

Timeline

General Manager

Jersey Mike's Subs
04.2024 - Current

Assistant Manager

Jersey Mike's Subs
01.2021 - 04.2024

Laundry Attendant

JPS Health Network
08.2020 - 12.2020

Phlebotomy - Phlebotomy

Texas School of Phlebotomy

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