Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Dana Boyd

Richmond,VA

Summary

Experienced Team Lead Supervisor at Concentrix specializing in payroll management and employee development. Demonstrated success in boosting team productivity and customer service through targeted coaching and strategic goal setting. Leadership and communication skills create a collaborative atmosphere, driving outstanding results and customer satisfaction.

Overview

9
9
years of professional experience

Work History

Team Lead Supervisor

Concentrix
Richmond, VA
01.2015 - 08.2019
  • Payroll Management.
  • Managed 10 to 20 employees.
  • Organizing files.
  • Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
  • Assisting employees with their duties.
  • Listening and grading phone calls from agents, coaching, and updating on metrics and goals.
  • Coaching, updating on metrics, and goals.
  • Developed strategies to increase team productivity and improve customer service levels.
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
  • Oversaw training and development programs to enhance team skills and knowledge.

Sales Associate/Cashier

Best Beauty
Richmond, VA
02.2011 - 01.2015
  • Greeted customers to determine wants or needs.
  • Maintained records related to sales for store management.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Recommended, selected and located merchandise based on customer desires.
  • Attended weekly team meetings to review performance goals and objectives.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Wait Staff Member

Family Secret Restaurant
Richmond, VA
03.2010 - 02.2013
  • Greeted and welcomed customers, providing them with menus.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Answered questions about menu selections and made recommendations when requested.
  • Prepared tables by setting up linens, silverware and glassware.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Trained new employees on restaurant procedures and plating techniques.
  • Performed opening and closing duties such as restocking supplies, cleaning floors.
  • Cleared dishes between courses and after guests finished dining.
  • Assisted other wait staff members as needed, such as refilling beverages or delivering food to tables.
  • Implemented sanitary food handling, holding and service protocols.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Complied with health department regulations regarding sanitation standards when handling food items.
  • Prepared checks, itemizing total meal costs and taxes.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Identified needs of customers promptly and efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked effectively in team environments to make the workplace more productive.
  • Trained new employees to perform duties.
  • Resolved customer complaints in a professional manner in order to maintain a positive atmosphere.
  • Checked back with customers during meals to ensure satisfaction with food and service.

Education

High School Diploma -

Thomas Jefferson High School
Richmond, VA
06-1999

Skills

  • Payroll administration
  • Employee training
  • Team building
  • Performance coaching
  • Goal setting
  • Customer service
  • Communication skills
  • Leadership skills
  • Payroll processing
  • Analytical thinking
  • Professionalism
  • Adaptability
  • Self-motivation
  • Interpersonal skills
  • Decision-making
  • Problem solving

Accomplishments

  • Top 5 Team Leads Award 2017

Timeline

Team Lead Supervisor

Concentrix
01.2015 - 08.2019

Sales Associate/Cashier

Best Beauty
02.2011 - 01.2015

Wait Staff Member

Family Secret Restaurant
03.2010 - 02.2013

High School Diploma -

Thomas Jefferson High School

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