Victoria Provenza

• Responsible for daily operations (customer service, sales, inventory, restocking, theft prevention) of the Park Bookstore and gift shop during a 10 day on island shift
• Handled all financial transactions for sales and donations via POS and cash
• Prepared and delivered bank deposits according to company and NPS procedures
• Additional Park responsibilities included opening and closing the Visitor Center and assisting guests in interpretive inquiries

• Supervised activities in the marina including all tours, kayak, canoe, motorboat, and bicycle rentals
• Maintained activities and purchases in FairHarbor software system
• Built USCG manifests for tour operations and communicated with captains before departure, manned radio for emergencies
• Supervised houseboat rentals, contracts, delivery and check out via WebResPro software

• Taught Customer Sales and Service to senior high school students and prepared them for the National Retail Federation Customer Service and Sales Certification Exam
• Authorized RiseUp Exam Proctor and Training Partner
• Annual grant recipient from the Marketing Education and Retail Association to prepare students for employment in the retail sector
• Microsoft Academy instructor for the Microsoft Office Suite and Microsoft Office Certification specialist
• SafeServ and Responsible Vendor trainer

Prior experience throughout my career includes:

• Managed all aspects of small business ownership.
• Owned a small retail brick and mortar scuba diving shop while I was teaching.
• Worked in family owned grocery stores from high school through college.
• In my first career as a geologist, I worked in various positions including account management and supervised employees on large projects (Superfund and other environmental clean up sites).