Victoria Punzone
Staten Island,NY
Summary
Responsible and dedicated animal care professional with proven abilities in cleaning cages and managing supplies. Meets animal needs with compassion and love for every creatures. Offers excellent time management, multitasking and organizational skills. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Organized and known for productive and efficient task completion. Specialize in effective communication, time management, and customer service skills. Excel in environments requiring ability to manage multiple tasks simultaneously and interact with people from diverse backgrounds. Use empathy, patience, and positivity to enhance workplace atmosphere and client satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Wildlife Rehabilitation Volunteer
Greenwood Wildlife Rehabilitation Center
Boulder , CO
08.2019 - 08.2020
- Provided assistance to staff in the daily operations of the organization.
- Followed directions from supervisors and completed tasks within appropriate time frame.
- Developed appropriate treatment plans focusing on each individual's needs.
- Collaborated with other volunteers to create a positive work environment.
- Provided assertive community-based rehabilitation services to high-risk, ill wildlife patients.
- Collaborated with veterinarians to develop individualized care plans for each animal in need.
- Conducted daily cleaning of enclosures and habitats to ensure a healthy environment for animals.
- Provided food, water, shelter, and enrichment to resident wildlife in care.
- Performed routine health checks on animals under care to monitor their progress.
- Developed strategies for releasing rehabilitated animals back into their natural habitat safely.
- Maintained accurate records of all incoming and outgoing wildlife cases in accordance with regulations.
- Recorded detailed observations of animal behavior and physical condition as part of ongoing monitoring efforts.
- Cared for animals and provided enrichment activities to promote well-being.
- Cleaned animal enclosures and distributed bedding materials to maintain sanitary conditions.
- Observed animal behaviors, intake, and output, and reported to professionals.
- Performed daily feeding and watering and cleaned animal enclosures for rescued animals.
Bookstore Associate
Tivoli Station Bookstore at Auraria Campus
Denver , CO
01.2019 - 07.2019
- Provided assistance to co-workers as needed during busy times.
- Recognized potential theft situations and took appropriate action.
- Participated in weekly inventory checks to track stock levels.
- Processed incoming shipments of books and other products for sale.
- Resolved customer complaints or issues in a timely manner.
- Greeted customers when they entered the store, provided directions if needed, and answered any inquiries about products or services offered by the bookstore.
- Stocked shelves with new arrivals and restocked items as needed.
- Answered phone calls from customers regarding product availability, pricing, order status.
- Organized shelves and merchandise displays to ensure a neat appearance throughout the store.
- Assisted customers with finding books and other products in store.
- Adhered to company policies on safety, security, returns and exchanges.
- Managed purchase orders of new inventory from vendors.
- Prepared shipping labels for online orders that were ready for shipment.
- Performed end-of-day closing procedures such as counting money in drawers and reconciling receipts with total sales figures.
- Recommended additional books or products based on customer interests or needs.
- Updated customer information in database system as needed.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Supported online orders by pulling and ringing merchandise for shipment.
Veterinary Volunteer
VRA FT. Liberty: Norfolk Veterinary Branch
Norfolk , VA
05.2014 - 07.2014
- Maintained cleanliness of exam rooms between appointments.
- Kept accurate records of all treatments performed on each animal in the clinic's database system.
- Provided comfort to nervous animals before examination or surgery.
- Developed strong relationships with clients through excellent customer service skills.
- Provided support to veterinary staff by restraining animals during examinations and treatments.
- Cleaned instruments used during surgical procedures following established sterilization guidelines.
- Observed animal behavior and reported any changes or concerns to veterinary staff.
- Performed basic laboratory tests such as fecal exams, urinalysis, heartworm testing.
- Assisted with the intake process of new animals into the clinic.
- Assisted in the daily care and feeding of animals, including cleaning cages and kennels.
- Prioritized and accomplished multiple tasks simultaneously to complete projects under pressure.
- Assisted doctors and technicians by soothing upset or frightened animals.
- Assisted veterinarians in examining animals.
- Released patients to owners with care directions from veterinary staff.
- Operated radiographic and ultrasound equipment.
Customer Service Representative
United States Navy, USN
Norfolk , VA
08.2012 - 07.2014
- Implemented innovative methods for streamlining the customer service process.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered customer inquiries via phone, email, and chat.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Compiled data from various sources into organized reports for management review.
- Updated daily log book with information about visitors entering the premises.
- Scanned physical documents into electronic format for storage in a secure database system.
- Maintained client confidentiality in all matters.
- Processed incoming mail on a daily basis.
- Proofread drafts of legal documents for accuracy in grammar and punctuation.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Utilized various software and tools to streamline processes and optimize performance.
Education
Bachelor of Science - Biology
Metropolitan State University of Denver
Denver, COSkills
- Computer Skills
- Data Entry
- Administrative tasks
- Animal Safety
- Cleaning and sanitizing
- Reception Area Maintenance
- Medical record-keeping
- Paperwork Processing
Certification
- Yeoman for the United States Navy, attending and graduating technical training schools for typing, computer programs, attention to detail, and customer service skills
Timeline
Wildlife Rehabilitation Volunteer
Greenwood Wildlife Rehabilitation Center
08.2019 - 08.2020
Bookstore Associate
Tivoli Station Bookstore at Auraria Campus
01.2019 - 07.2019
Veterinary Volunteer
VRA FT. Liberty: Norfolk Veterinary Branch
05.2014 - 07.2014
Customer Service Representative
United States Navy, USN
08.2012 - 07.2014
Bachelor of Science - Biology
Metropolitan State University of Denver
- Yeoman for the United States Navy, attending and graduating technical training schools for typing, computer programs, attention to detail, and customer service skills
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