Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Victoria P. Urena

Poughkeepsie

Summary

Experienced with strategic business leadership, financial oversight, and partnership management. Utilizes innovative approaches to drive operational efficiency and team success. Track record of fostering strong business relationships and achieving organizational objectives.

Overview

5
5
years of professional experience

Work History

Managing Partner

Heavenly Garden Cafe
11.2023 - Current
  • Established and implemented business procedures and process improvements.
  • Mentored junior staff members, resulting in a more cohesive team and increased overall performance.
  • Spearheaded successful client engagements resulting in repeat business and positive referrals from satisfied clients.
  • Increased client base by implementing effective marketing strategies and fostering long-term relationships.
  • Oversaw financial management of the firm, including budgeting, forecasting, and analysis, ensuring fiscal responsibility and profitability.
  • Optimized resource allocation, reducing operational costs while maintaining service quality standards.
  • Established clear communication channels within the organization, fostering collaboration among team members towards shared goals.
  • Developed comprehensive business plans that led to significant revenue growth and expansion opportunities.
  • Evaluated market trends to identify new business opportunities and develop targeted growth strategies accordingly.
  • Conducted regular performance reviews for staff members to ensure alignment with company goals and foster professional development.

Assistant Manager

It’s All About You Salon & Spa
06.2022 - 09.2023
  • Company Overview: (Family-Owned Business)
  • Scheduling of appointments, managing phone calls, problem resolution and decision making.
  • Experience with the Square app in opening & closing of cash drawer.
  • Conducting daily tasks and duties, along with overseeing excellent customer experience.
  • Completing online bill payments and managing financial aspects of the business.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Barista

Starbucks
10.2020 - 01.2023
  • Knowledge of Starbucks’ menu and all modifications, preparation and distribution of food & beverage.
  • Responsibility of dividing daily tips amongst coworkers and the register.
  • Fulfilled necessary procedures of store cleaning and sanitation.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.

Secretary / Assistant Manager

Intelligent IT Designs
08.2021 - 11.2021
  • In charge of receiving, collecting, and recording all invoice payments.
  • Skilled in fundamentals of QuickBooks.
  • Organizing and filing, along with record keeping for all aspects of the business.
  • Calling clients and scheduling appointments.
  • Head marketing manager and creating marketing campaigns.

Education

Business Administration (A.S.) -

Dutchess Community College
Poughkeepsie, NY
05-2025

Paralegal Certificate -

Dutchess Community College
Poughkeepsie, NY
05-2025

High School Diploma -

Upton Lake Christian School
Clinton Corners, NY
06-2020

Skills

  • Customer Service Experience
  • Marketing Manager
  • Record management
  • Phone call management
  • Appointment Scheduler
  • Financial management supervisor
  • Food and beverage administration

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Managing Partner

Heavenly Garden Cafe
11.2023 - Current

Assistant Manager

It’s All About You Salon & Spa
06.2022 - 09.2023

Secretary / Assistant Manager

Intelligent IT Designs
08.2021 - 11.2021

Barista

Starbucks
10.2020 - 01.2023

Business Administration (A.S.) -

Dutchess Community College

Paralegal Certificate -

Dutchess Community College

High School Diploma -

Upton Lake Christian School

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