Victoria L Purnell

• Initiated cross-functional team collaborations to address complex payroll challenges efficiently while fostering a collaborative working culture within the organization.
• Improved organizational satisfaction by implementing efficient service management strategies and streamlining processes.
• Spearheaded initiatives aimed at reducing costs while maintaining high service standards across all functional areas of responsibility.
• HRIS system project implementation, new build division from ground up. Internal and external vendor management.
• Collaborated with cross-functional teams to ensure successful project outcomes, fostering strong relationships within the organization.
• Enhanced project progress by proactively addressing concerns and providing timely updates on progress.
• Maintained accurate records of project documentation including status reports, meeting minutes, resource tracking spreadsheets which aided future decision-making activities efficiently when required often.

CIS Operations Analyst

• Tracked and analyzed reports to determine needed improvements while assisting various departments with staffing supply and demand by communicating new improvement plans and expectations.
• Building and strengthened relationships across functional leadership areas to keep revenue development and operational plans interconnected and effective.
• Collaborated with Leadership to determine department's short and long-term hiring needs. Managing internal stakeholders: deliverables, project timelines and sourcing issues.

Learning & Development Implementation Lead

• Implementation of NA Campus training program. Supporting 300 associates from start to finish – pre hire – post onboarding – interim check-in, final presentation and graduation.
• Managed GenC College Campus Recruits, Team Leads, Vendors, and other stakeholders enabling parties to meet and discuss/track progress. Weekly communications to associates in training for Cognizant Academy.
• Worked with procurement to set up purchase orders, obtain proper approvals, validate and complete. External Vendor management and heavy Reporting.

Workforce Manager - Associate Deployable Pool

• Managed Cognizant Talent Supply Chain employees providing guidance on Cognizant HR Policies. Over-seeing employees on (bench), managing timelines and all communications.
• Briefed new bench associates on essential job information, such as company policies, employment benefits and job duties. Managed (Bench Onboarding, HR, Payroll, Timesheets, Benefits, and Leaves).
• Responsible for 50-75 employees. (Project sourcing, time management, allocations, overall HR needs, exit formalities, and reporting) - while keeping all stakeholders informed.

HR/Payroll Consultant - Implementation

• Workstream Lead (HCM Consultant) for client implementation project 6000+ WSE; providing project management deliverables on daily/weekly basis to all stakeholders.
• Analyzing client Payroll and HR processes. Developing documentation for UAT testing including test scripts, external system documentation, E2E test preparation, and system training.
• Leading HRIS system testing, team collaboration and management, defect tracking/logging, stakeholder reporting and working with change management. Migration of HRIS systems from ADP Vantage to ADP Workforce Now. Modules: HR & Benefits, Payroll Reports and Message Center. (Portal and Practitioner Administrator)

HCM Functional Analyst/PM - Cognizant Technology Solutions

• Configured implementation parameters based on customer requests and personal inspection of clients' policies and processes. Explained complex, technology-related issues in basic, understandable terms to clients.
• Generating and maintaining key project documents; work-plans, status reports, issue and resolution logs and change control documents. Utilizing these documents to communicate project status to Client and all stakeholders.
• Facilitated system upgrades, implementations, conversions, parallels/testing and ensure successful go-lives. Assisting Human Resources and Benefit partners to meet cross-functional goals.

HR Analyst - HR Dimensions

• Collaborated with internal departments to confirm timely and accurate delivery and implementation of customer orders. Focused solutions for large ADP client using Workforce Now.
• Set up wage garnishments resulting from child support orders, creditor court order and tax levies.
• Documented specialized HR/Payroll data requirements to address business demands.

HR/Payroll Consultant - Geneva Consulting Group

• Developed and maintained internal control processes, document procedures and reporting. Identified areas to improve internal controls and implementation of policy change relating to payroll activities documentation and reports to meet corporate guidelines and promote transparency.
• 25% Travel to customer facilities to inspect initial implementation of upcoming HRIS system (ADP Workforce Now), directing apparent issues to appropriate system engineering staff for review/edit as needed.
• Evaluated implementation personnel training procedures on new HRIS system, taking customer feedback and overall metrics into account when designing future training guidelines.

• Receives escalated, complex issues from external customers and analyzes reported problems to assess how to best achieve solid solutions in an expedited manner.
• Perform usability tests of customer logs/scripts against BSI systems in order to troubleshoots payroll system data locating errors and directing our client to resolution.
• Monitoring, deploying and maintaining client production environments (Multiple HRIS Systems including: Ceridian, SAP, Peoplesoft, Infor, Workday and Oracle) Technical programming and scripting tasks to determine root cause of failure.

Payroll & HR Service Rep II - Account Manager

• Providing on-going support and technical assistance to assigned ADP Resource client base regarding product/service capabilities and payroll problems. (HR, Payroll, Taxes and Total Compensation)
• Assist clients with processing payrolls with accuracy while providing superior client and customer service, while understanding and staying up-to-date on our client's business situation, strategy and HR needs.
• Develops and maintains effective ADP/client communications to ensure client satisfaction and improving client awareness on issues relating to wage, hour and labor laws, thus increasing client retention and limiting ADP's legal liability while managing a portfolio of an average/estimated 100+ client accounts, $1.9 million dollars in annual revenue for ADP.

Implementation Representative II - Comp Services

• New customer benefit implementations, adding additional products to existing customers, or migration from one ADP solution to another.
• Identified discrepancies to devise and initiate cost-effective solutions. Ensure client satisfaction and retention through timely solution delivery within client-defined timeliness.
• Collaborate with various departments to load and convert (as required) client data to ADP's benefit management solutions. Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service.