VICTORIA PURVES
Valley Cottage,USA
Summary
Career-changer transitioning from event planning into instructional design, bringing strong analytical, communication, and project management skills. Committed to creating effective, learner-centered training solutions.
Overview
6
6
years of professional experience
Work History
Assistant Manager
All in Adventures
04.2024 - Current
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Team Lead
All in Adventures
12.2022 - 04.2024
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Coordinated logistics for multiple events, ensuring seamless execution and guest satisfaction.
- Trained new game masters on operational procedures and customer service excellence.
- Collected, arranged, and input information into database system.
Game Master
All in Adventures
02.2022 - 12.2022
- Facilitated immersive gaming experiences, enhancing participant engagement and satisfaction.
- Explained company policies, game rules and safety requirements.
- Collaborated with other Game Masters to maintain consistent rule enforcement across all servers.
- Boosted customer satisfaction by effectively addressing and resolving in-game issues and disputes.
Event Coordinator
Terrace on the Hudson
06.2021 - 12.2021
- Organized and scheduled meetings with clients to discuss their needs and expectations for each event.
- Collaborated with internal departments to ensure all necessary elements were provided for each event.
- Directed administrative details, such as financial operations, contracts, and responses to inquiries.
- Gave tours to the facility, designed menus and assisted in food distribution and table clearing as needed.
Fundraising Event Coordinator
Keep Rockland Beautiful
05.2020 - 06.2021
- Brainstormed and implemented creative event concepts and themes.
- Assisted in developing promotional materials to enhance event visibility and attract donors.
- Checked and corrected grammatical and spelling errors in diverse documents.
- Collected, arranged, and input information into database system.
Seasonal Sales Associate
Christmas Corner LLC
12.2019 - 01.2020
- Proactively offered assistance to customers searching for gifts, suggesting appropriate options based on their needs or interests.
- Collaborated with team members to maintain an attractive and organized store environment during the busy holiday season.
- Assisted customers with sales orders.
- Volunteered for extra shifts during holidays and other busy periods.
Education
BBA - Event Management
SUNY Delhi
Delhi, NY05-2019
Skills
- Creativity & Idea Generation
- Research & Information Analysis
- Learner Engagement Strategies
- Problem Solving
- Attention to Detail
- Presentation & Visual Design
- Technical Aptitude
Timeline
Assistant Manager
All in Adventures
04.2024 - Current
Team Lead
All in Adventures
12.2022 - 04.2024
Game Master
All in Adventures
02.2022 - 12.2022
Event Coordinator
Terrace on the Hudson
06.2021 - 12.2021
Fundraising Event Coordinator
Keep Rockland Beautiful
05.2020 - 06.2021
Seasonal Sales Associate
Christmas Corner LLC
12.2019 - 01.2020
BBA - Event Management
SUNY Delhi