Victoria Puzyk

• Evaluated new tools, implanted new techniques and technology to stay current on market trends, incorporating innovative approaches into the report QA process when applicable.
• Streamlined report and QA processes for increased efficiency and reduced time spent on redundant tasks.
• Enhanced operational efficiency by streamlining processes and implementing best practices in the workplace.
• Reduced expenses for the department by optimizing resource allocation.
• Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
• Coordinated cross-functional teams, ensuring successful completion of projects and meeting deadlines.
• Hired, managed and monitored organizational goals, conducted performance reviews
• Developed and implemented training programs for new hires, improving overall team productivity and performance.
• Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
• Boosted employee morale by recognizing outstanding work efforts
• Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
• Acted as a liaison between upper management and staff members, effectively communicating expectations from both parties while addressing any concerns that arose during operations.
• Ensured compliance with company policies, industry regulations in daily operations.
• Collaborated with other departments to identify areas for improvement and implement beneficial changes across the organization.
• Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
• Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.
• Proactively identified potential problems before they escalated, addressing them swiftly and effectively to minimize negative impact on daily operations.
• Wrote and edited content for operations, marketing and public relations needs.

• Streamlined the document review process with meticulous organization and attention to detail, improving overall case management.
• Collaborated closely with doctors, attorneys on high-profile cases, providing timely and accurate research support for successful outcomes.
• Improved accuracy of medical citations by rigorously proofreading all written work product before submission to attorneys.
• Developed expertise in multiple practice areas through diligent study and hands-on experience
• Advanced understanding of complex medical terminology

• Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
• Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
• Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
• Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
• Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
• Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits and providing post-operative care and support

Marketing:

• Increased physician referrals by establishing and maintaining strong relationships with healthcare providers.
• Enhanced brand awareness by organizing and conducting engaging product presentations for medical professionals.
• Educated patients about available treatment options during office visits, enhancing patient understanding of therapy choices.
• Developed comprehensive knowledge of services, effectively addressing inquiries from other physicians and referral sources
• Created of promotional materials such as brochures, flyers, and digital content to support marketing efforts.
• Accessible resource for patients and referral sources who had questions about our products/services; provided prompt responses and maintained a professional demeanor.