Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Victoria Quiles

Crestview,FL

Summary

Enthusiastic candidate with extensive experience in customer service and ensuring client satisfaction. Organized, dependable, and successful at managing multiple priorities with a positive attitude. Eager to put my office administration and problem-solving skills to work in a new environment, with a focus on helping clients meet their goals. I enjoy working as part of a team to improve efficiency and productivity, and bring quality and precision to every task.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Veterinary Technician Supervisor

Emerald Coast Animal Hospital
03.2023 - Current
  • Improved patient care by implementing advanced diagnostic techniques and treatment plans for various clients
  • Advised and counseled clients as to the various options available to them to meet their goals
  • Maintained confidentiality of sensitive information with a demeanor of discretion and professionalism
  • Managed inventory and ensured organization was equipped with necessary items in line with budgetary restrictions
  • Streamlined workflow through delegation of tasks among colleagues, enhancing overall productivity
  • Explored with clients about their needs, established strong relationships through trust, and provided quality customer service throughout all interactions

Veterinary Technician

Emerald Coast Animal Hospital
10.2020 - 03.2023
  • Advised and counseled clients as to available services, outlined financial outcomes, and determined special conditions related to each client's case
  • Managed customer service inquiries and pinpointed and implemented proper path to resolution
  • Maintained accurate and detailed medical, pharmaceutical, and inventory records
  • Supported managerial staff in ensuring confidentiality, retention, and satisfaction of all customers

Veterinary Technician

Panhandle Animal Welfare Society
09.2016 - 03.2017
  • Advised customers available services and assisted technicians in delivering superior customer service
  • Maintained confidentiality of sensitive customer information while providing high-quality patient care in a fast-paced environment
  • Prepared, sorted, and administered medications under supervision of a veterinarian, ensuring proper dosage and administration techniques

Salesperson

Waffle House
06.2013 - 10.2020
  • Remained goal-oriented throughout customer interactions to ensure sales goals were maintained
  • Reconciled cash drawer and resolved discrepancies
  • Engaged with customers using professionalism and a warm demeanor to ensure customer satisfaction and retention
  • Assisted managers in leading team initiatives, managing inventory, and prioritizing efficient scheduling
  • Trained new hires for 9 separate locations


Education

Veterinary Assistant Certification -

Animal Behavior College
11.2016

High School Diploma -

Choctawhatchee High School
06.2013

Skills

  • Client Retention and Satisfaction
  • Interpersonal Skills
  • Problem Solving
  • Organizational and Planning Skills
  • Staff Training and Development
  • Scheduling and Time Management
  • Record-keeping and Client File Management
  • Quality Control and Improvement
  • Computer and Software Proficiency
  • Administrative Support

Certification

  • Microsoft Word
  • Microsoft Power Point
  • ServSafe

Timeline

Veterinary Technician Supervisor

Emerald Coast Animal Hospital
03.2023 - Current

Veterinary Technician

Emerald Coast Animal Hospital
10.2020 - 03.2023

Veterinary Technician

Panhandle Animal Welfare Society
09.2016 - 03.2017

Salesperson

Waffle House
06.2013 - 10.2020

Veterinary Assistant Certification -

Animal Behavior College

High School Diploma -

Choctawhatchee High School

Similar Profiles

CREATE PROFILE
Victoria Quiles