Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Intern
Victoria Quinones

Victoria Quinones

Worcester,MA

Summary

Highly efficient Crew member well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Reliable housekeeper dedicated to maintaining cleanliness and upkeep for facilities and rooms. Skillful in quickly preparing rooms for guests, overseeing laundry and monitoring grounds for general repairs. Positive and energetic professional comfortable working with minimal supervision.

Overview

1
1
year of professional experience

Work History

New England Wireless Store/Repair Technician

Nonso Osuno
09.2020 - 02.2021
  • 3Repaired and maintained wide range of small and large appliances successfully.
  • Removed, fixed and replaced components such as LCD screens, home buttons and charging ports.
  • Erased user data, debugged application issues and refurbished devices for resale.
  • Installed and configured new devices and system components.
  • Erased user data, debugged application issues and refurbished devices.
  • Repaired and maintained wide range of small and large appliances successfully..

Applebee's/ Hostess

John Green
12.2018 - 02.2019
  • Answered customer questions about hours, seating, and menu information.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
  • Reported problematic guests to management to foster safe and pleasant environment.
  • Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.

Housekeeper

Michael J. O Neil
06.2017 - 08.2017
  • Operated electronic backpack vacuums and floor sweepers.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.
  • Removing garbage, recycling.

Dunkin Donuts/ Crew Member

Elijah Nunez
01.2016 - 01.2016
  • Took orders, prepared meals, and collected payments.
  • Worked well with teammates and accepted coaching from management team.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Built relationships with customers to encourage repeat business.
  • Worked with floor team and managers to meet wide range of customer needs.

Business Center/ESWA Administrative Worker

Jessica Berk
10.2015 - 12.2015
  • Answered phone calls to handle customer concerns and complaints.
  • Sought ways to improve processes and services provided .
  • Compiled information from files and research to satisfy information requests.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Processed customer orders accurately and within agreed timeframes to meet service standards.
  • Scheduled office meetings and client appointments for staff teams.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.

Luk Inc Receptionist Worker

Andrew Crow
08.2014 - 10.2014
  • Office and supply maintenance.
  • Customer Service.
  • Database and records management.
  • Calender management.
  • Telephone and front desk reception.
  • Executive and administrative support.

Education

High School Diploma -

North High School
Worcester, MA
06.2017

Skills

  • Clear Speech
  • polite Manners
  • Good telephone manner
  • Performance Strategies
  • Brand Loyalty
  • Employment Law
  • Team work
  • Confidence
  • Staff Motivation and Discipline
  • Problem solving skills
  • Communication skills

Accomplishments

I accomplished many skills, learned good communications im able to convey information clearly, speak clear,and able to master the art of non verbal communication, multitask, social skills, organization, problem solving empathy and relatability. I've raised allot of money for my school, learned budgeting. I accomplished ways to make people wanna come back to my job and actually feel comfortable and safe.

Languages

English
Spanish
Elementary

Timeline

New England Wireless Store/Repair Technician

Nonso Osuno
09.2020 - 02.2021

Applebee's/ Hostess

John Green
12.2018 - 02.2019

Housekeeper

Michael J. O Neil
06.2017 - 08.2017

Dunkin Donuts/ Crew Member

Elijah Nunez
01.2016 - 01.2016

Business Center/ESWA Administrative Worker

Jessica Berk
10.2015 - 12.2015

Luk Inc Receptionist Worker

Andrew Crow
08.2014 - 10.2014

High School Diploma -

North High School
Victoria Quinones