Victoria Quintana
Atlanta,GA
Summary
Dynamic professional with a proven track record in leadership and customer engagement, notably as Kids Club Manager at Onelife Fitness. With over six years of customer service experience, I excel at anticipating and promptly addressing customer demands, staying one step ahead to deliver exceptional service. I am ready to leverage my expertise in customer service and task management to contribute effectively to a dynamic team.
Overview
7
7
years of professional experience
Work History
Kids Club Manager
Onelife Fitness
01.2024 - Current
- Led the hiring process: screened, interviewed and made final hiring decisions
- Ensured children's safety and adherences to policies, while creating engaging activities for ages 1-12
- Fostered strong relationships with parents, ensuring loyalty to the home club
- Developed inventory lists for KIdsClub and custodial needs
- Managed a team of 10 and created a monthly schedule to accommodate availability
Patient Receptionist Specialist
Resurgens Orthopedics
01.2023 - 01.2024
- Submit appropriate claims for real time adjudication and claim holds in EMR System (Athena)
- Collect monies owed, including co-pays, outstanding balances, and time of service collections
- Review services received by patients, making sure that all services rendered have been recorded correctly
- Verify that all information is collected before checking in, including updated insurances, form of ID and medical information
Sales Consultant
Rick Hendrick Toyota Sandy Springs
11.2021 - 01.2023
- Applied consultation process to aid in finding a vehicle best suited for my customers needs
- Maintained regular communication with clients on inventory updates and to keep communication
- Met monthly goal quotas consecutively
- Informed costumers on different trim levels as well as warranties applicable to each vehicle
- Built rapport with recurring clients by providing an expectational friendly and personable experience.
Bartender
The Anguished Barber
08.2020 - 11.2021
- Prepared a wide variety of cocktails and drinks following standardized recipes and customer preferences
- Monitored and managed bar inventory, restocking supplies and placing orders as needed
- Built a connect with costumers to create a positive atmosphere.
Assistant
Lemoine & Lefebvre, LLP
06.2018 - 11.2021
- Extensive Office Suite work including converting files and building spreadsheets
- Organized and duplicated important case files involving original payment statements, notarized legal documents and corporate books.
Assistant
The Diop Agency
09.2017 - 07.2018
- Organized artist photo shoots and managed prop location and acquisitions
- Promoted products and engaged new clients
- Created and maintained email lists
- Designed promotional flyers
- Handled wire transfers and other technical tasks
Education
Business Administration
Georgia State University
Atlanta, GAHigh School Diploma -
Riverwood International Charter School
Sandy Spring, GA05.2015
Skills
- Proficient in MS Office Suite including Word, Excel, and PowerPoint
- Excellent customer service and communication skills
- Fluent in English, Spanish
- Staff Training
- Performance Management
- Ability to multi-task in fast pace environments
Timeline
Kids Club Manager
Onelife Fitness
01.2024 - Current
Patient Receptionist Specialist
Resurgens Orthopedics
01.2023 - 01.2024
Sales Consultant
Rick Hendrick Toyota Sandy Springs
11.2021 - 01.2023
Bartender
The Anguished Barber
08.2020 - 11.2021
Assistant
Lemoine & Lefebvre, LLP
06.2018 - 11.2021
Assistant
The Diop Agency
09.2017 - 07.2018
Business Administration
Georgia State University
High School Diploma -
Riverwood International Charter School
Similar Profiles
SAMANTHA BLACKSAMANTHA BLACK
Membership Manager at Onelife fitnessMembership Manager at Onelife fitness
Austin HakoozAustin Hakooz
Regional Director of Sales and Operations at Onelife FitnessRegional Director of Sales and Operations at Onelife Fitness
Paige JohnsonPaige Johnson
Regional Sales Director - Small Group Personal Training at Onelife FitnessRegional Sales Director - Small Group Personal Training at Onelife Fitness
Jasmin GorayaJasmin Goraya
Front Desk Receptionist at Onelife FitnessFront Desk Receptionist at Onelife Fitness
Monet SaundersMonet Saunders
District Manager of Inside Sales at Republic National Distributing CompanyDistrict Manager of Inside Sales at Republic National Distributing Company