Victoria Quiroz
East Palo Alto,Ca
Summary
Experienced front of house management, with exemplary customer service skills gained from years of excelling in retail environments. Looking to apply for an Administrative/Supervisory position where I can learn and grow. Exudes patience and understanding in all situations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Cashier
Stanford University Cardinal Cafe
05.2019 - Current
- Manage accounting procedures by handling invoices inventory, filing receipts of all transactions and processing on EATEC
- Effective event coordination including event logistics, food handling and supervising front-of-the-house food service workers, duties
- Food Preparation
- Stocking and receiving, upkeep of merchandise
- Management of customer complaints and grievances of service orders
- Facility maintenance closing duties
- Support in production of food, catering and beverage service, ensuring a consistent level of service for all shifts and special events. Plans, assigns, and reviews work of assigned staff; adjusting work assignments as necessary to respond to fluctuating workloads.
- Ensures all supplies necessary for Cafe and Catering events are present on day of event
- Motivated staff to perform at peak efficiency and quality
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies
Customer Service Rep
Guckenheimer Enterprises
01.2012 - 05.2019
- Provide excellent customer service toward customers, staff, and visitors
- Assist with daily tasks and preparations
- Process business skills, inventory maintenance, and invoices
- Responsible for all cash, credit card transactions of customer
- Provided management to new employees, followed safety protocols, and cleanliness according to health codes and standards
- Oversaw catering orders to verify accuracy and completeness
- Arranged furniture and added decorations to assist in setting up for catering events
- Monitored food preparation to determine correct temperature and proper cooking before serving
- Maintained composure and work quality while under stress
- Assisted in setting up and breaking down kitchen stations
Manager
KJ’s Cafe
09.2008 - 12.2014
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards
- Maintained effective supply levels by monitoring and reordering food stock and dry goods
- Create schedules, accommodation to employees’ personal priorities while preserving consistency with staff sales
- Deliver excellent customer service skills, communicating effectively with staff, customers and employees
- Thorough and proper cash management of sales
- Addressed and resolved customer service issues to establish trust and increase satisfaction
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank
- Tracked food production levels, meal counts, and supply costs
- Developed and implemented customer service standards and best practices to enforce compliance and meet criteria requirements
- Motivated staff to perform at peak efficiency and quality
Cashier/ Customer Service
Axe and Palm, Stanford University
09.2007 - 06.2008
- Met customer service goals and exceeded customer expectations
- Resolved customer complaints and maintained clean and tidy checkout area
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Counted money in drawers at beginning and end of each shift
- Utilized POS system to handle customer cash and credit card transactions
- Maintained accurate records of customer transactions for reporting purposes
- Responded promptly to requests for assistance, spills and customer inquiries
- Identified and resolved discrepancies and errors in customer accounts
- Processed refunds and exchanges in accordance with company policy
Education
High School Diploma -
Wilson High School
Santa Clara, CA06.2010
Associate of Arts - Business
Foothill College
Los Altos, Hunter St, Ca06.2012
Skills
- Customer Service
- Excellent Written
- Cultural Awareness
- Management Skills
- Time Management
- Typing
- Efficient
- Quick Learner
- Customer Relations
- Team Player
- Organized
- Dependable and Responsible
- Critical Thinking
- Bilingual Fluent Spanish & English
- Active Listening
- Decision-Making
Timeline
Cashier
Stanford University Cardinal Cafe
05.2019 - Current
Customer Service Rep
Guckenheimer Enterprises
01.2012 - 05.2019
Manager
KJ’s Cafe
09.2008 - 12.2014
Cashier/ Customer Service
Axe and Palm, Stanford University
09.2007 - 06.2008
High School Diploma -
Wilson High School
Associate of Arts - Business
Foothill College
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