Victoria Quissek
Tallahassee,FL
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Works well with others and ensures customer satisfaction.
Overview
4
4
years of professional experience
Work History
Barista
3 Sweets Bakery & Cafe
06.2022 - 08.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
Restaurant Busser/Restaurant Hostess
Woodland Creek Supper Club
10.2020 - 03.2022
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Assisted with moving tables, chairs and other restaurant service equipment within dining rooms.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Provided respectful and courteous bussing services while operating within active dining rooms.
- Trained new staff in bussing and cleaning procedures as well as hostess requirements.
- Greeted customers in a friendly manner, spoke with them over the phone to make reservations or pickup orders, and worked to keep them satisfied if any problems arose at the restaurant.
Ski Instructor
Sunburst Ski Hill
11.2019 - 02.2020
- Detailed safety rules and procedures regarding activities to customers and guests.
- Warned patrons of unsafe or hazardous snow conditions and suggested alternative activities during closures.
- Analyzed client feedback to adjust coaching sessions accordingly.
- Developed and delivered effective and engaging coaching sessions to improve performance.
- Encouraged clients to find creative solutions to problems and maintain motivation.
- Taught children ages 5+ both individually and in group sessions.
Education
High School Diploma -
Kewaskum High School
Kewaskum, WI05.2023
Skills
- Team Player
- Ability to Adapt
- Organized Workspace
- Safe Food Handling Practices
- Coffee and Tea Expertise
- Coffee Machinery
- Cash Register Operation and Balancing
- New Hire Training
- Coordinating with Supervisors
- Daily Cash Management
- Serve Customers
Accomplishments
- Promoted from busser to hostess after 5 months of working.
- Received High Honors all four years of high school.
- Maintained about a 3.8 GPA all four years of high school.
- Placed second in state as a team for WIAA Downhill Ski Racing senior year.
- Inducted into the National Honor Society junior year.
Timeline
Barista
3 Sweets Bakery & Cafe
06.2022 - 08.2023
Restaurant Busser/Restaurant Hostess
Woodland Creek Supper Club
10.2020 - 03.2022
Ski Instructor
Sunburst Ski Hill
11.2019 - 02.2020
High School Diploma -
Kewaskum High School
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