Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Victoria Ramirez

Cedarhurst

Summary

Dynamic Sales and Services Leader and Licensed Esthetician with demonstrated success at Sephora for leading sales team to achieve goals and enhance client loyalty and satisfaction through sales strategies, expert consultations, top-tier makeup application, and through exceptional customer service.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Sales and Services Leader

Sephora
Forest Hills
06.2024 - Current
  • Celebrated success and coached Beauty Advisors on opportunities when they engaged clients about the Beauty Insider Program and the Sephora Credit Card Program, including offering rewards, explaining benefits, and asking clients to sign up.
  • Drove client bookings and engagement with services and events, and maximized seats filled during peak and non-peak times by guiding the Sales and Services team on key trends.
  • Provided feedback and coached Beauty Advisors in conducting services, on technique, time spent, and opportunities to elevate their artistry skills.
  • Conducted routine audits to ensure that service policies were followed.
  • Utilized the Happening@ system to schedule events and brand visits, analyze key trends, publish Beauty Advisor availability, and plan service activities to support meeting business needs.
  • Ensured that all merchandising concepts and onstage visuals were within company standards.
  • Lead inventory management functions such as shipping and receiving, testers and damages, cycle counting, merchandising, and updates.
  • Reviewed client feedback via the Medallia Survey; celebrated or coached the team as needed.

Sales and Services Coordinator

Sephora
Forest Hills
11.2021 - 06.2024
  • Regularly acted as Client Experience Leader, developing strong relationships with clients to ensure customer satisfaction and loyalty, and creating a prevalent, welcoming culture for everyone who enters the store based on Sephora's values.
  • Informed Beauty Advisors of the company and store business priorities, including store performance, company focuses, and store topics (client service behaviors, celebrations).
  • Supported all aspects of sales and service initiatives, including paid services, events, loyalty programs, cash handling, and training.
  • Energized the team during store contests, and set team and individual sales goals that resulted in success.
  • Cultivated strong relationships with clients by providing timely responses to inquiries and concerns, and resolved customer complaints promptly and courteously, while maintaining composure under pressure and adhering to company policies.
  • Monitored and maintained an appropriate quantity of supplies at the register, including rewards.
  • Performed opening and closing procedures, such as counting the cash registers, restocking, and cleaning.

Student Esthetician

Christine Valmy Intl. School
New York
09.2023 - 04.2024
  • Provided facials and body treatments to clients, such as waxing, and body wraps.
  • Conducted skin analysis, identified key concerns, and customized treatment plans by selecting a wide range of skincare products to create tailored, effective skin support for unique client needs.
  • Performed skilled facial treatments and techniques with precision and accuracy, such as lifting and molding, deep cleansing, and nourishing facial massages.
  • Maintained a clean and sanitary work environment in compliance with local health regulations regarding sanitation and disinfection practices.

Beauty Advisor

Sephora
Queens
02.2018 - 11.2021
  • Demonstrated excellent communication skills while conducting in-depth makeup, skincare, and haircare consultations with clients to assess their individual needs and preferences, and to help with product recommendations.
  • Provided personalized makeup services for clients on special occasions, including weddings and proms, creating custom looks based on client requests and preferences, while also providing advice on which colors and styles would be most flattering.
  • Advised clients looking to advance their makeup skills on how to apply makeup and other cosmetics to achieve desired looks, using techniques such as contouring, highlighting, shading, and blending.
  • Developed an extensive knowledge of beauty products, including ingredients, benefits, and usage instructions.

Temporary Cashier

Sephora
Queens
10.2017 - 02.2018
  • Welcomed clients, offered assistance to help find specific products, answered questions, and provided information regarding store policies, products, and services offered.
  • Demonstrated excellent client service skills while interacting with clients in a friendly manner, and informing them of special promotions, loyalty programs, and discounts.

Education

Esthetics, Skincare, and Makeup -

Christine Valmy Intl. School
New York
04.2024

Associate in Science (A.S.) - Psychology

Queensborough Community College
New York
06.2023

Skills

  • Leadership
  • Organization
  • Customer service
  • Analytical thinking and problem-solving
  • Team building and development
  • Performance management
  • Analytical thinking
  • Communication
  • Makeup artistry
  • Esthetics

Certification

Licensed Esthetician, State of New York (License #1851056) – Issued: May 2024

Languages

English
Native/ Bilingual
Spanish
Professional

Timeline

Sales and Services Leader

Sephora
06.2024 - Current

Student Esthetician

Christine Valmy Intl. School
09.2023 - 04.2024

Sales and Services Coordinator

Sephora
11.2021 - 06.2024

Beauty Advisor

Sephora
02.2018 - 11.2021

Temporary Cashier

Sephora
10.2017 - 02.2018

Esthetics, Skincare, and Makeup -

Christine Valmy Intl. School

Associate in Science (A.S.) - Psychology

Queensborough Community College

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Victoria Ramirez