Victoria Alarcon
Pasadena
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Dedicated professional with a strong background in emergency response and customer service. Skilled in critical thinking and conflict resolution, consistently enhancing team performance and ensuring swift, effective responses in high-stress environments. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure, and adapting to new situations.
Overview
6
6
years of professional experience
Work History
911 Emergency Dispatcher / Jailer
Pasadena Police Department
Pasadena
03.2023 - Current
- Received emergency calls and assessed situations for appropriate response.
- Coordinated with police, fire, and medical services to dispatch aid swiftly.
- Assisted in training new dispatchers on protocols and procedures.
- Acted calmly and professionally under pressure while making decisions in high stress situations.
- Communicated effectively with other dispatch centers to coordinate resources when responding to large scale events.
- Adhered strictly to departmental policies and protocols related to handling emergency communications.
Overnight Stocker
Walmart
La Porte
03.2020 - 03.2023
- Collaborated with team members to maintain clean and safe work environments.
- Assisted customers in locating products, enhancing their shopping experience.
- Removed product from boxes and placed on shelves according to merchandising guidelines.
- Maintained cleanliness of work area by sweeping, dusting and disposing of trash.
- Provided excellent customer service when assisting customers in finding desired items or answering questions about products or services offered.
Education
Associate of Arts - Psychology
San Jacinto College
Pasadena, TX12-2022
Skills
- Situation assessment
- Team collaboration
- Customer service
- Conflict resolution
- Critical thinking
- Fluent in Spanish
- Certified in CPR
Languages
Spanish
Native/ Bilingual
Timeline
911 Emergency Dispatcher / Jailer
Pasadena Police Department
03.2023 - Current
Overnight Stocker
Walmart
03.2020 - 03.2023
Associate of Arts - Psychology
San Jacinto College