Summary
Overview
Work History
Education
Skills
Timeline
Generic

Victoria Ramsey

Spokane

Summary

Flexible front office representative known for prioritizing patient care experience and supporting individual needs on personal level. Empathetic liaison between physician and doctor with focus on balancing patient concern with physician caseload. Capable patient representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Compassionate former caregiver and certified HCA. Accommodating and respectful professional with over 10 years of hands-on experience providing companionship and emotional support to patients. Skilled in working under pressure and adapting to new situations and challenges. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. . Hardworking and will bring top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members. Willingness to take on added responsibilities to meet team goals.

Overview

17
17
years of professional experience

Work History

Front Desk Agent

Davenport Hotel
08.2022 - Current
  • Took reservations over phone, in person and via computer for guests and provided confirmation information.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Resolved service-related problems and documented actions in system.
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Provide customer service to families and children as well as organize activities and events such as BBQ, yoga, bike riding, holiday events etc.
  • Ensure a safe and nurturing environment for children and families by enforcing safety guidelines and regulations.

Patient Access Technician

Multicare
02.2022 - 02.2023
  • Verified paperwork accuracy and checked for completion prior to processing.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients.
  • Greeted every guest with personable approach and provided knowledgeable service.
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
  • Divert children's attention by incorporating activities and or provide refreshments to help them feel more comfortable in the hospital setting.

Caregiver

DSHS
08.2019 - 10.2021
  • Assisted with meal planning to meet nutritional plans.
  • Helped clients with personal needs from exercise to bathing and personal grooming.
  • Laundered clothing and bedding and changed linens to prevent spread of infection.
  • Maintained clean and well-organized environment to promote client happiness and safety.
  • Drove clients to shop for groceries, attend doctor appointments and run errands.
  • Worked with supervisory medical staff to review cases and improve care.
  • Performed light housekeeping duties such as, making beds, sweeping floors and sanitizing surfaces.

Caregiver

Angel Senior Care
06.2016 - 01.2018
  • Worked to improve and enhance patient lives through effective and compassionate care.
  • Maintained appropriate filing of personal and professional documentation.
  • Engaged positively with residents while cleaning their apartments and the common areas.
  • Managed laundry, including sorting, washing, drying, and ironing.
  • Disinfected and mopped bathrooms to keep them sanitary and clean.
  • Changed bed linens and collected soiled linens for cleaning.
  • Sanitized all kitchen surfaces, wiped down cabinets and swept and mopped floors
  • Made appointments and provided transportation.

Nanny

Jim Lyons
06.2013 - 09.2014
  • Engaged with children on an individual basis to build positive relationships with them.
  • Communicated with parents about daily activities and behaviors.
  • Organized activities that enhanced children's physical, emotional and social well-being.
  • Safely transported children to and from school, medical appointments and extra-curricular activities.
  • Prepared, served and cleaned up daily meals for children.

Caregiver

Joe Trevino
01.2013 - 07.2013
  • Worked to improve and enhance patient lives through effective and compassionate care.
  • Administered medication as directed by physician.
  • Assisted residents with bathing, dressing, feeding, lifting and transferring.
  • Identified process improvements in the day-to-day functioning of the department.
  • Cleaned, stocked and supplied designated areas and performed dusting, sweeping, vacuuming, mopping duties.
  • Disinfected bathrooms, doorknobs and tables and picked up and disposed of trash.
  • Managed and reviewed filing systems.

Caregiver

Family First Senior Care
10.2011 - 02.2012
  • Transported individuals to medical appointments and other errands.
  • Assisted disabled clients in any way necessary to facilitate independence and well-being.
  • Administered medication as directed by physician.
  • Ensured safety and well-being of patients throughout the night.
  • Engaged patients with games, crafts, cooking, music, reading and other activities.

Customer Service Associate

Walmart
06.2008 - 11.2008
  • Politely assisted customers in person and via telephone.
  • Determined customer needs by asking relevant questions and listening actively to the responses.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Counted money in drawers at the beginning and end of each shift to ensure amounts were correct.
  • Handled cash, credit and debit cards and personal checks and made the correct change in payment transactions.
  • Resolved customer complaints and maintained a clean and tidy checkout area.

Education

Associate of Science - Psychology

Spokane Falls Community College
Spokane, WA
12-2025

GED -

Lewis & Clark High School
Spokane, WA
2006

Skills

  • Telephone etiquette
  • Verbal and written communication
  • Customer service
  • Takes direction well
  • Detail-oriented
  • Strong decision making abilities
  • Client documentation
  • Gathering Information from Patients
  • Patient Confidentiality and Data Security
  • Documenting and Recording Information
  • Communicating to Patients and Families

Timeline

Front Desk Agent

Davenport Hotel
08.2022 - Current

Patient Access Technician

Multicare
02.2022 - 02.2023

Caregiver

DSHS
08.2019 - 10.2021

Caregiver

Angel Senior Care
06.2016 - 01.2018

Nanny

Jim Lyons
06.2013 - 09.2014

Caregiver

Joe Trevino
01.2013 - 07.2013

Caregiver

Family First Senior Care
10.2011 - 02.2012

Customer Service Associate

Walmart
06.2008 - 11.2008

GED -

Lewis & Clark High School

Associate of Science - Psychology

Spokane Falls Community College

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