I aim to obtain a position that will allow me to apply for my degree, grow, and gain experience in the medical field. I will use my organizational skills and plan to achieve my objective and acquire an uplifting work environment and sustainability.
Overview
9
9
years of professional experience
Work History
Patient Representative
Tidewater Physicians Multispecialty Group
Newport News, VA
2018.03 - Current
Ensured a positive initial experience for patients by offering friendly greetings upon their arrival
Managed customer service responsibilities which included telephone answering and complaint resolution
Served as the primary point of contact for patient scheduling
Accepted payments through cash, check, and credit cards
Ensured accuracy of insurance information
Ensured accuracy of insurance care gap information for patients
Facilitated orientation for newly hired staff members
Managed daily end of day deposit responsibilities.
Notarized various types of documents
Patient Representative
Mary Immaculate Hospital
Newport News, VA
2017.01 - 2018.03
Ensured a positive initial experience for patients by offering friendly greetings upon their arrival
Managed customer service responsibilities which included telephone answering and complaint resolution
Accepted payments through cash, check, and credit cards
Efficiently managed the processing of birth certificates
Notarized birth certificates.
Customer Service Representative
Hampton Roads Iceplex
Yorktown, VA
2015.11 - 2016.12
Ensured a positive initial experience for patients by offering friendly greetings upon their arrival
Managed customer service responsibilities which included telephone answering and complaint resolution
Accepted payments through cash, check, and credit cards
Identified appropriate price points for products and services
Organized and managed lesson assignments
Facilitated orientation for newly hired staff members
Managed daily end of day deposit responsibilities.
Education
High School Diploma -
Gloucester High School
Gloucester, VA
2013-06
BBA - Medical Service Management
Bryant And Stratton College
Buffalo, NY
Skills
Proficient with Microsoft Office programs
Knowledge of EHR software
Excellent customer service skills
Knowledge of insurance/billing
Understanding of medical terminology
Scheduling patient appointments
Organization of patient charts
Outstand telephone communication
Excellent organization skills
Understanding of daily deposits
Type 50 wpm
References
References available upon request.
Timeline
Patient Representative
Tidewater Physicians Multispecialty Group
2018.03 - Current
Patient Representative
Mary Immaculate Hospital
2017.01 - 2018.03
Customer Service Representative
Hampton Roads Iceplex
2015.11 - 2016.12
High School Diploma -
Gloucester High School
BBA - Medical Service Management
Bryant And Stratton College
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