Victoria Randall
New York,NY
Summary
Strategic and people-focused HR Business Partner with 10+years of combined experience in Human Resources, office management, and operations leadership across public and nonprofit sectors. Adept at leading onboarding and orientation programs, driving employee experience improvements, managing cross-functional workflows, and supporting internal communications. Known for balancing structure with empathy, creating efficient systems, and offering hands-on-HR support that makes teams feel seen and supported. Now seeking a hybrid HR and administrative leadership role where I can apply my strengths in people operations, office coordination, and organizational integrity.
Overview
18
18
years of professional experience
Work History
Human Resources Business Partner Manager
Metropolitan Transportation Authority, MTA
New York, NY
04.2023 - Current
- Lead the end-to-end onboarding process across multiple business units, facilitating new hire orientations for frontline, administrative, and executive staff.
- Design and maintain comprehensive onboarding toolkits, including professional welcome folders, policy overviews, and digital access guides, to enhance employee experience and retention.
- Serve as the primary HRBP for post-hire candidate engagement, providing direct employee support and policy guidance for both internal and external hires.
- Create and manage internal tracking systems for onboarding, job postings, and new hire communication, improving HR team efficiency and reporting accuracy.
- Support payroll clarity by educating employees on lag pay structure and paycheck expectations, reducing confusion and follow-up requests.
- Partner with HR leadership to ensure compliance with union guidelines, onboarding timelines, and internal procedural updates.
- Review job descriptions regularly for accuracy and relevance to current roles within the organization.
- Lead the creation of internal new hire welcome announcements, showcasing each new employee's background and role to strengthen team alignment, engagement, and cultural onboarding.
Office Manager
Center for Urban Community Services, Paul’s
New York, NY
06.2020 - 11.2022
- Delivered holistic support services to individuals facing chronic homelessness, severe mental illness, and substance use disorders, ensuring compassionate care coordination and resource access.
- Partnered with HR to streamline contractor onboarding, vendor procurement, and policy adherence—enhancing operational efficiency and strengthening the employee experience.
- Analyzed staff and client feedback to drive actionable recommendations, improving service delivery, team performance, and client satisfaction.
- Acted as a strategic liaison between HR, senior leadership, and external stakeholders to align workforce initiatives with operational goals and compliance standards.
Office Manager
Guildnet
New York, NY
02.2012 - 04.2020
- Oversaw daily office operations for a team of over 20 people, supervising two administrative staff members and managing workflow prioritization, scheduling, and internal communications to ensure a well-coordinated, high-performing environment.
- Directed financial operations, including accounts payable/receivable, bank deposits, and budget reconciliation, resulting in a 15% improvement in expense tracking and financial reporting accuracy.
- Collaborated with HR to streamline employee onboarding, creating standardized welcome materials, maintaining compliance records, and enhancing the new hire experience across departments.
- Implemented office-wide process improvements, introducing systems for supply inventory, vendor coordination, and equipment maintenance to support a more efficient and organized workplace.
Office Manager
The Hunger Project
New York, NY
05.2007 - 01.2012
- The Hunger Project is a global, non-profit organization committed to ending hunger and poverty.dinating internal meetings, and arranging complex domestic and international travel across multiple time zones.
- Collaborated with senior leadership to design and implement internal systems that improved operational transparency, streamlined communication, and enhanced organizational support for staff.
- Maintained a structured, mission-focused office environment during a period of rapid international expansion, facilitating cross-departmental collaboration, and ensuring alignment with global initiatives.
- Served as a key operational point of contact, proactively addressing logistical challenges, optimizing workflows, and supporting team cohesion across global offices.
Education
SHRM Human Resources Training Certificate - SHRM
New York Institute of Technology
Old Westbury, NY12.2023
Bachelor of Arts - Business Administration – Management
Berkeley College
New York, NY12.2012
Skills
- Talent Acquisition & Recruiting Onboarding & Orientation Candidate & Employee Experience HR Process Optimization
- Interview Coordination Cross-Functional Collaboration Office & Operations Management Policy Guidance & Compliance
- Workflow Planning & Documentation Internal Communications Excellent Verbal and Written Communication Skills
- TECHNICAL SKILLS
- HRIS/ATS: PeopleSoft, Jobvite, Kronos, TruView
- Biometrics (timekeeping)
- Productivity &
- Collaboration:
- Microsoft Office Suite, Microsoft Teams
- Tracking &
- Workflow Tools:
- Excel, Internal HR Trackers, Folder
- Management
- Familiar with: Workday, ADP, Paylocity, iCIMS, Airtable
- Smartsheet
Timeline
Human Resources Business Partner Manager
Metropolitan Transportation Authority, MTA
04.2023 - Current
Office Manager
Center for Urban Community Services, Paul’s
06.2020 - 11.2022
Office Manager
Guildnet
02.2012 - 04.2020
Office Manager
The Hunger Project
05.2007 - 01.2012
SHRM Human Resources Training Certificate - SHRM
New York Institute of Technology
Bachelor of Arts - Business Administration – Management
Berkeley College
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