Victoria Raybourn
Bradenton,FL
Summary
Skilled customer service professional knowledgeable about a positive customer experience. Enthusiastic about drawing guests in and providing memorable experiences. Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles organization and payments. Trainable and committed to creating warm and inviting atmosphere.
Overview
2
2
years of professional experience
Work History
Game Master & Actor
Intense Escape
10.2022 - Current
- Explained company policies, game rules and safety requirements.
- Kept game and party rooms clean and neat for next guests.
- Communicated clearly and on-time to share clues and direct game actions.
- Watched guests closely for 60 minutes to maintain current understanding of gameplay.
- Acted as set characters to further immerse experiences.
- Encouraged groups to create welcoming atmospheres.
- Had knowledge in different code combinations and solutions to commonly faced problems.
Barista and Cafe Worker
North Shore Cafe
07.2023 - 05.2024
- Maintained clean and organized workspace for optimal productivity and safety.
- Promoted welcoming atmospheres by greeting customers with friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
Hostess
Salt Bar & Table
04.2023 - 07.2023
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting 20+ guests per hour, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Maintained cleanly work stations as well as clean dining atmospheres.
Education
High School Diploma -
Manatee High School
Bradenton, FL05.2023
Skills
- Microsoft Certified
- Customer relations
- Online tools proficiency
- Rules knowledge
- Effective communication
- Staff education and training
- Customer service
- Collaborative team player
Languages
English
Native or Bilingual
American Sign Language
Limited Working
Timeline
Barista and Cafe Worker
North Shore Cafe
07.2023 - 05.2024
Hostess
Salt Bar & Table
04.2023 - 07.2023
Game Master & Actor
Intense Escape
10.2022 - Current
High School Diploma -
Manatee High School
Similar Profiles
RAMANPREET SINGHRAMANPREET SINGH
CDL Truck Driver at Intense Hauler Trucker LtdCDL Truck Driver at Intense Hauler Trucker Ltd
SRUJAN DEVSRUJAN DEV
SOFTWARE DEVELOPMENT ENGINEER at INTENSE TECHNOLOGIES PVT LTDSOFTWARE DEVELOPMENT ENGINEER at INTENSE TECHNOLOGIES PVT LTD
Moises CelisMoises Celis
Shipping Clerk at Intense LightingShipping Clerk at Intense Lighting