Victoria R. Dunomes
Tickfaw,USA
Summary
Results-driven banking professional with 13 years of experience at Hancock Whitney Bank, specializing in team leadership and operational excellence. Proven track record in enhancing customer satisfaction and expanding client bases through exceptional service and a deep understanding of financial products. Core competencies include cash-handling accuracy, risk assessment, and efficient dispute resolution. Seeking to apply extensive banking expertise as a Financial Center Supervisor.
Overview
14
14
years of professional experience
Work History
Senior Universal Banker
Hancock Whitney Bank
01.2023 - Current
- Serve as a Bank Officer and trusted resource for both clients and team members
- Assist with financial center opening and closing duties, ensuring all procedures are accurately followed
- Provide guidance on lending services and account maintenance; open new deposit accounts and cross-sell products
- Maintain a high standard of professionalism and 5-star customer experience
Multi-Service Banker II / Universal Banker II
Hancock Whitney Bank
01.2015 - 01.2023
- Delivered exceptional customer service while handling cash transactions, opening/closing deposit accounts, and processing loans
- Addressed and resolved customer disputes, ensuring client satisfaction and loyalty
- Collaborated with team members to meet performance targets and maintain operational efficiency
Financial Services Associate
Hancock Whitney Bank
01.2013 - 01.2015
- Provided 5-star customer service and handled daily account maintenance for a diverse client base
- Assisted customers with loan processing and routine financial inquiries
- Managed administrative tasks, including accurate data entry and record-keeping
Teller
Hancock Whitney Bank
01.2011 - 01.2013
- Gained extensive cash handling experience, balancing drawers and ensuring accurate transactions
- Served as a friendly, first point of contact, upholding Hancock Whitney’s 5-star brand promise
Education
Bachelor of Science -
Southeastern Louisiana University
01.2010
Skills
- Leadership and Team Development
- Customer Service Excellence
- Bank Operations and Compliance
- Cash Handling and Teller Management
- Lending and Account Maintenance
- Problem Solving & Dispute Resolution
- Financial software
- Banking operations
- Satisfactory branch ratings
- Customer relationship management
References
- Tyjia Ard, Senior Universal Banker, Hancock Whitney Bank, 400 W. Oak St, Amite, LA, 70422, 985-284-6000, Tyjia.ard@hancockwhitney.com, Co-worker at Hancock Whitney for 4 years
- Ashton Smith, eLearning Support Specialist / Adjunct English Instructor, Pearl River Community College, 101 US-11, Poplarville, MS, 39470, 601-403-1487, pasmith@prcc.edu, Worked together for 2 years at Hancock Whitney Bank
- Rhonda Penton, Financial Center Leader 4, Hancock Whitney Bank, 300 Austin St, Bogalusa, LA, 70427, 985-732-3661, Rhonda.penton@hancockwhitney.com, Previous supervisor; worked together for 10 years
- Nicole Armato, Financial Center Supervisor, Hancock Whitney Bank, 400 W. Oak St, Amite, LA, 70422, 985-748-7192, Nicole.Armato@hancockwhitney.com, Current supervisor; working together for 3 years
- Warren Cooke, Call Center Supervisor, Hancock Whitney Bank, 985-630-5910, Jack.cooke@hancockwhitney.com, Worked together for 8 years at Hancock Whitney Bank
Timeline
Senior Universal Banker
Hancock Whitney Bank
01.2023 - Current
Multi-Service Banker II / Universal Banker II
Hancock Whitney Bank
01.2015 - 01.2023
Financial Services Associate
Hancock Whitney Bank
01.2013 - 01.2015
Teller
Hancock Whitney Bank
01.2011 - 01.2013
Bachelor of Science -
Southeastern Louisiana University
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