Victoria Reed
Virginia Beach,VA
Summary
Responsible HB Pony Clubber with 15 years of experience managing barn operations, including equine husbandry, grooming , feeding, and administering medications. Cheerful and energetic individual dedicated to maintaining grounds while planning and orchestrating day-to-day care for over 10+ animals. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Demonstrates skill in monitoring behaviors, keeping areas clean and updating daily documentation. Clear and open communicator with good observational and multitasking skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Volunteer Coordinator
Military Aviation Museum
Virginia Beach, VA
10.2019 - Current
- Evaluated strengths of team members and assessed vacancies to match volunteers with positions.
- Managed volunteer calendar and verified coverage of key roles during volunteer unavailability.
- Worked with leadership staff and special committees to define volunteer mission and set standards.
- Met with staff and department managers to maintain currency on volunteer opportunities within each department.
- Uncovered opportunities for volunteer program improvement by soliciting staff feedback and evaluating volunteer performance.
- Recruited and trained new volunteers on volunteer program goals and objectives.
- Tracked volunteer applications and conducted background checks to facilitate participation in Aviation Museum's volunteering programs.
- Helped with office tasks including taking messages, scanning documents and answering phone inquiries.
- Greeted visitors and answered questions about program, requirements and opportunities.
- Supported volunteers by providing training, mentoring, developing and delivering resources and identifying and cultivating partnerships to support volunteers.
- Screened volunteers applying for service, interviewing, reviewing application documents and running background checks on prospective volunteers.
- Planned and documented all volunteer training provided, designing training programs.
- Developed and implemented training modules for volunteers and mentors, bringing all program participants up to speed on standard operations.
- Developed volunteer policies and procedures, codes of conduct and volunteer standards.
- Oversaw training and mentoring of up to 20 new team members each quarter
- Managed over 200 volunteers
- Organized webinars for museum, including setting up practice sessions with speakers and troubleshooting any technical difficulties.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications
Georgia Sea Turtle Center Volunteer AmeriCorps Member
Jekyll Island Authority
Jekyll Island, United States
09.2018 - 06.2019
- Supported current Volunteer Manager, utilizing Microsoft Word, Excel, Publisher, and Volgistics to better serve current and future volunteers
- Organized volunteer recognition events
- Oversaw recruitment and orienting of 21 new volunteer and advancements of 12 volunteers
- Composed and edited weekly update to keep volunteers informed of events, information, and research going on within Georgia Sea Turtle Center
- Supervised volunteers during outreach activities such as Turtleween and Shell-a-brate
- Gained certification in teaching Project Wet, Project Wild, Project Learning Tree, and Wild Aquatic curriculum
- Established and maintained rapport with other staff to facilitate communication and progress within organization
- Upheld commitment to educational excellence and fostered atmosphere of mutual respect and trust
- Developed comprehensive training programs covering areas such as How to Docent 101, wildlife management practices, citizen science and education tactics
- Collaborated with local agencies and communities by acting as Ambassador for Jekyll Island Authority and The Georgia Sea Turtle Center
- Planned events to increase individual donors and corporate involvement
- Established and maintained rapport with other staff to facilitate communication and progress within organization
- Demonstrated respect, friendliness and willingness to help wherever needed
- Actively listened to customers' requests, confirming full understanding before addressing concerns
- Offered friendly and efficient service to all customers, handled challenging situations with ease
Marine Science Education Intern
Pigeon Key Foundation
Marathon, FL
02.2018 - 05.2018
- Taught students, K- college on variety of marine science subjects
- Classroom management of 10 or more students
- Educated on off island excursions and during activities such as snorkeling
- Preformed routine island maintenance and assisted in historical preservation of island
- Implemented new marine science programs as well as other necessary office work
- Worked directly with management, Educators, and reservations department to brainstorm, discuss strategy and mitigate issues
- Planned, implemented, monitored and assessed classroom instructional program
- Taught students Curiosity, Critical Thinking and Collaboration Skills
Summer Safari Camp Counselor and Teen Zoo Crew Mentor
Virginia Zoological Park
Norfolk, VA
06.2017 - 08.2017
- Served as mentor and resource for high school Conservation Youth Team Volunteers
- Adapt educational content to fit needs and learning styles of campers
- Worked directly with management, Educators, and Volunteer department to brainstorm, discuss strategy, and mitigate any issues
- Assisted 40 customers in average daily by answering questions, responding to inquiries and handling requests
- Researched and updated all required materials needed for education curriculum
- Established positive and encouraging relationships with students and helped to foster appreciation for wildlife and conservation
- Offered constructive feedback to volunteers regarding specific actions, behaviors and words
- Instituted mentoring program between Elementary/ Middle School and High school students, increasing student development and enthusiasm for learning
- Maintained excellent attendance record, consistently arriving to work on time
Zookeeper Intern
Mill Mountain Zoo
Roanoke, VA
02.2017 - 05.2017
- Provided top-notch customer service to every customer and exceptional care to all animals.
- Followed specific food and water schedules for different animal species.
- Monitored animals for signs of disease, illness or injury and communicated concerns staff
- Consulted with veterinarians to diagnose problems and administered prescribed treatments.
- Monitored animals for behavioral problems and signs of health issues.
- Restocked supplies and rotated items to maintain efficient operations and prevent expiration of perishable goods.
- Trained animals in behavioral compliance or other special routines or commands.
- Prepared meals and diets for animals using species-specific formulas and nourishment to aid in rehabilitation.
- Cleaned indoor and outdoor wildlife enclosures to prevent injury to animals, promote physical comfort and facilitate sanitation and servicing.
- Administered medications to animals in treatment and documented changes in condition.
- Protected animals from care errors by following strict safety procedures, including maintaining clear and secure tags.
- Designed training manuals and education techniques to train personnel in laboratory procedures.
- Restrained animals safely during exams and procedures.
- Maintained patient charts by documenting information to reflect updated health issues and most recent medical treatment.
Lead Horseback Riding Instructor
NAS Oceana MWR
Virginia Beach, VA
02.2011 - 05.2015
- Business Owner
- Co-Founded NSO Warrior Week Trail Ride for Wounded Warriors
- Developed programs for NATO members stationed in area
- Worked exclusively with active and retired members of armed forces and DOD, along with there dependents
- Maintained energy and enthusiasm in fast-paced environment
- Worked flexible hours; night, weekend, and holiday shifts
- Completed all paperwork, recognizing any discrepancies and addressing them in timely fashion
- Resolved conflicts and negotiated mutually beneficial agreements between parties
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Taught proper communication and riding commands for optimal control and safety around horses.
- Educated students on proper daily care of horses, including hoof care, vitamin and food supplements, proper conditions for horse health and basic equipment necessary.
- Completed animals examinations by recording basic vital signs, including pulse, respiration data and temperature.
- Administered medications to animals in treatment and documented changes in condition.
- Restrained animals safely during exams and procedures.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Administered medications to animals in treatment and documented changes in condition
Education
Bachelor Of Science - Fish And Wildlife Conservation
Virginia Polytechnic Institute And State University
Blacksburg, VA12.2017
Associate of Science - Science
Tidewater Community College
Virginia Beach, VA05.2015
Skills
- Equine Husbandry
- Equine Emergency Care and First Aid
- Administering Medications (Intramuscularly, Orally, and Intravenously)
- Equine Veterinary and Farrier Assistance
- Equine Health Management and Record Keeping
- Large Equine Facility Operations & Maintenance
- Animal Quarantine and Facility Sanitation Practices
- Equine Trailering Experience (variety of trailer types, two, four, & six horse)
- Equine Behavior Knowledge and Observation
- Equine Lower Leg Wraps and Bandages
- Wound Treatment and Infection Control
- Emergency Procedures
- Issue Identification and Resolution
- Volunteer & Client Relationship Management
- Computer Skills and Inventory Management
- Interpersonal Communication Skills
Certification
- NAI Certified Interpretive Guide- Expiration: 04/2024
- HB-Rating from United States Pony Club
Timeline
Volunteer Coordinator
Military Aviation Museum
10.2019 - Current
Georgia Sea Turtle Center Volunteer AmeriCorps Member
Jekyll Island Authority
09.2018 - 06.2019
Marine Science Education Intern
Pigeon Key Foundation
02.2018 - 05.2018
Summer Safari Camp Counselor and Teen Zoo Crew Mentor
Virginia Zoological Park
06.2017 - 08.2017
Zookeeper Intern
Mill Mountain Zoo
02.2017 - 05.2017
Lead Horseback Riding Instructor
NAS Oceana MWR
02.2011 - 05.2015
Bachelor Of Science - Fish And Wildlife Conservation
Virginia Polytechnic Institute And State University
Associate of Science - Science
Tidewater Community College
- NAI Certified Interpretive Guide- Expiration: 04/2024
- HB-Rating from United States Pony Club
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