Summary
Overview
Work History
Education
Skills
Timeline
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Victoria Reed

Houston,TX

Summary

Motivated self-starter with strong communication, interpersonal, and analytical skills. Provides data-driven business improvement recommendations through thorough research and analysis. Utilizes enhanced understanding of business systems and end user experiences to improve data collection and processing for easily comprehended insights

Overview

8
8
years of professional experience

Work History

Associate Analyst

Tailored Brands
08.2018 - Current
  • Defined project objectives and criteria with input from internal and external stakeholders through use cases for reporting and operations processes.
  • Negotiated and managed third-party project deliverables, ensuring stakeholder updates and deadline management.
  • Liaised with DevOps to validate use cases for requirement management and end to end product testing.
  • Created Ad Hoc dashboards leveraging actionable data to enhance customer experience and provide comprehensive analysis of company-wide project performance.
  • Defined and tracked KPIs for various business channels to ensure alignment with company objectives and measured effectiveness of implementation across teams.
  • Designed customized data collection models for specific visualization tasks.
  • Enhanced scripts and queries to extract and analyze data from various sources.
  • Analyzed data patterns to inform actionable insights for Store Operations leadership.
  • Managed data sets for ML projects, including creation, cleansing, and preparation. Validated results and utilized Agile Methodologies for project implementation.

Communications Director

Freelife Outdoor Photography
08.2017 - 07.2018
  • Established company brand across multiple social platforms.
  • Created branding and developed digital and print content in line with shareholders vision.
  • Developed and managed comprehensive communications plan that increased brand awareness and engagement by 25%
  • Analyzed financial reports and business strategies to recommend insight driven changes to product offerings to increase revenue.

Customer Service Representative

Progressive
05.2015 - 01.2017
  • Mentored agents to ensure effective implementation of Process Communication Model for all communication forms.
  • Provided thorough services for customer policies to promote retention and longevity through customer education.
  • Maintained knowledge of regulations across 46 states for various property types, ensuring accurate and tailored solutions in restrictive or escalated situations.

Education

High School Diploma -

Stephen F Austin High School
Sugar Land, TX
06.2012

Skills

  • SQL
  • Tableau
  • Microsoft Office
  • User Acceptance Testing (UAT)
  • Agile Methodologies

Timeline

Associate Analyst

Tailored Brands
08.2018 - Current

Communications Director

Freelife Outdoor Photography
08.2017 - 07.2018

Customer Service Representative

Progressive
05.2015 - 01.2017

High School Diploma -

Stephen F Austin High School

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Victoria Reed