Summary
Overview
Work History
Education
Skills
Timeline
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Victoria Reeves

Spokane,WA

Summary

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

13
13
years of professional experience

Work History

Manager

Starboard Group, Winspoke Services
Spokane Valley, WA
07.2014 - Current
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Started and ran my own store starting with 8 employees and growing to 35
  • Increased sales by 57%
  • Raised grade in failing store from D to A
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades
  • Supervised labor costs and departmental expenses to remain in line with budget

Receptionist

Caldwell Banker Real Estate
Ridgecrest, CA
08.2011 - 04.2012
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients and updated client records.
  • Resolved customer problems and complaints.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Responded to inquiries from callers seeking information.
  • Improved customer relationships on several accounts
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments
  • Confirmed appointments, communicated with clients and updated client records

Administrative Assistant

City Of Ridgecrest
Ridgecrest, CA
07.2007 - 08.2011
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Generated reports and typed letters in Word
  • Handled client correspondence and tracked records to foster office efficiency.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Responded to inquiries from callers seeking information.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Managed crew of up to 25 workers on community clean up projects
  • Assisted with implementation of city wide Go Green projects

Education

Real Estate

CE Shop
Online

GED -

Cerro Coso Community College
Ridgecrest, CA
06.2006

Skills

  • Technical Proficiency
  • Managing Operations and Efficiency
  • Employee Coaching and Motivation
  • Contract Development and Management
  • Performance Tracking and Evaluations
  • Administration and Reporting
  • Scheduling and Coordinating
  • Staff Management
  • Project Management
  • Issue and Conflict Resolution
  • Invoice Reconciliation
  • Managing Appointments

Timeline

Manager

Starboard Group, Winspoke Services
07.2014 - Current

Receptionist

Caldwell Banker Real Estate
08.2011 - 04.2012

Administrative Assistant

City Of Ridgecrest
07.2007 - 08.2011

Real Estate

CE Shop

GED -

Cerro Coso Community College

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Victoria Reeves