Go High Level
Victoria Reuang
Office Administrator
Aubrey,TX
Summary
Adept at office administration and staff management. Leveraging exceptional communication and multitasking skills. Streamlined processes, improved customer satisfaction, and played a key role in project planning and execution, demonstrating a proven track record of achievements in fast-paced environments.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
Executive Assistant to the Chief Operating Officer
Med Marketing LLC
10.2023 - 07.2024
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Facilitated successful meetings and events through meticulous planning, coordination, and logistical support.
- Reliable point of contact for internal and external parties, maintaining professionalism in all interactions.
- Managed sensitive information with utmost discretion, ensuring confidentiality at all times.
- Played vital role in onboarding new employees, providing necessary orientation materials and guidance for seamless integration into workplace culture.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Created SOP's for customer support positions
- Trained and onboarded new employees/clients
- Worked with senior management to initiate new projects and assist in various processes.
- Handled payroll processing tasks accurately while maintaining strict adherence to deadlines for timely payments.
Customer Support Manager
Med Marketing LLC
10.2023 - 07.2024
- Handled escalated customer complaints professionally, resolving conflicts promptly and maintaining relationships with clients.
- Elevated customer satisfaction and loyalty by taking ownership of customer issues and following through to resolution.
- Completed performance evaluations and rectified issues to service clients and more effectively meet KPIs.
- Managed customer service effectiveness by monitoring performance and assessing metrics.
- Streamlined customer support process for faster resolution times and improved customer experience.
- Coached employees to develop strong customer support skills to minimize process issues and meet customer expectations.
- Audited customer support procedures and collaborated regionally to promote standardization across offices.
- Collaborated with cross-functional teams to address recurring customer issues and improve overall product quality.
- Managed team of customer support representatives, providing ongoing training and development opportunities.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
Unit Coordinator
Texas Health Surgery Center
07.2023 - 10.2023
- Coordinated and maintained referral sources related to admissions, discharges, and follow up services to sustain daily census requirements.
- Scheduled patient testing, delivered specimens to lab, received STAT lab results and posted in patient record for access by physicians.
- Streamlined patient admissions by efficiently managing and organizing medical records.
- Trained new Unit Coordinators on unit-specific protocols, contributing to overall team proficiency in delivering exceptional patient care experiences.
- Handled confidential patient information with discretion, adhering to HIPAA regulations to protect privacy rights.
- Identified and coordinated medical, mental health, education and substance abuse intervention and support services for clients.
- Reduced errors in medication administration through meticulous verification of physician orders and close monitoring of potential interactions or allergies.
- Streamlined surgery scheduling processes for improved team productivity and patient satisfaction.
- Coordinated pre-surgical testing requirements to minimize delays or cancellations on day of surgery.
Claims Adjuster
New York Health Insurance
01.2023 - 07.2023
- Substantiated legitimate claims and denied unjustified claims.
- Established relationships with clients and insurance companies to foster timely claims resolution.
- Examined claims forms and other records to determine insurance coverage.
- Fostered a positive and supportive work environment by actively contributing to team meetings, sharing insights and experiences, and assisting colleagues as needed.
- Streamlined documentation procedures for faster and more accurate claim processing.
Physical Therapist Technician/Office Administrator
Texas Health Presbyterian Prosper
08.2021 - 12.2022
- Supported therapists in the evaluation of patients'' functional abilities, gathering data for accurate diagnoses and treatment planning.
- Assisted in training new staff members on clinic procedures, sharing knowledge acquired through experience as a Physical Therapist Technician.
- Prepared patients to meet with physical therapists.
- Inventoried supplies and ordered more for office and patient rooms.
- Assisted with reception duties like scheduling patients and completing follow up calls.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Organizes and maintains patient charts
- Epic and Cadence experience
- Represents department in a positive manner in the hospital, system, and community
Physical Therapy Technician
Vista Physical Therapy
12.2019 - 08.2021
- Enhanced patient comfort during treatment sessions by providing clear explanations of each procedure and maintaining a supportive environment.
- Monitored patient's safety and response to exercise intensity to discuss with therapist or assistant.
- Assisted with reception duties like scheduling patients and completing follow up calls.
- Reduced recovery times for post-surgical patients by providing targeted manual therapy techniques under the supervision of a licensed therapist.
- Inventoried supplies and ordered more for office and patient rooms.
- Monitored patient safety during treatments by diligently observing their movements and adjusting equipment settings accordingly.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Posted payments to accounts and maintained records.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Trained new staff on current, correct insurance verification procedures.
Front Desk Receptionist
Texas Health Presbyterian Prosper
04.2018 - 12.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected deposits, fees, and payments.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Completed data entry and filing to keep records updated for easy retrieval.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
PE Assistant
Little Elm Independent School District
02.2016 - 05.2018
- Maintained accurate records of student progress, providing regular feedback to both students and parents regarding improvement areas.
- Participated in ongoing professional development courses to stay up-to-date on best practices in physical education teaching techniques.
- Developed strong relationships with students, creating an inclusive atmosphere that encouraged participation from all ability levels.
- Introduced new sports and activities, broadening students'' interests and offering opportunities for skill development in different areas.
- Assisted in the improvement of students'' motor skills through various exercises and drills.
- Organized school-wide sporting events, fostering a sense of community and promoting physical fitness among all participants.
- Prepared reports and maintained administrative records.
- Stepped into non-classroom environments such as libraries to help staff manage demand.
Event Coordinator
Obstacle Warrior Kids
09.2014 - 04.2016
- Coordinated schedules and timelines for events.
- Managed event logistics and operations.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
- Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Performed event coordination for larger parties and gatherings.
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
- Coordinated with vendors to deliver exceptional catering and audiovisual services during events.
- Reviewed event bills to confirm accuracy and approve payment.
- Trained and supervised event staff to complete tasks on time.
Education
Associate of Science - General Studies
Collin County Community College District
Plano, TX 08.2020 - 08.2022
Associate of Science - General Studies
Odessa College
Odessa, TX 08.2013 - 05.2014
High School Diploma -
The Colony High School
The Colony, TX 08.2012 - 05.2013
Skills
Office Administration
Document Preparation
Calendar Management
Customer Service
Invoice Processing
Staff Management
Technical Support
Project Planning
Payroll
Time Management
Multitasking
Excellent Communication
Software
Epic/ Cadence
Timeline
Executive Assistant to the Chief Operating Officer
Med Marketing LLC
10.2023 - 07.2024
Customer Support Manager
Med Marketing LLC
10.2023 - 07.2024
Unit Coordinator
Texas Health Surgery Center
07.2023 - 10.2023
Claims Adjuster
New York Health Insurance
01.2023 - 07.2023
Physical Therapist Technician/Office Administrator
Texas Health Presbyterian Prosper
08.2021 - 12.2022
Associate of Science - General Studies
Collin County Community College District
08.2020 - 08.2022
Physical Therapy Technician
Vista Physical Therapy
12.2019 - 08.2021
Front Desk Receptionist
Texas Health Presbyterian Prosper
04.2018 - 12.2019
PE Assistant
Little Elm Independent School District
02.2016 - 05.2018
Event Coordinator
Obstacle Warrior Kids
09.2014 - 04.2016
Associate of Science - General Studies
Odessa College
08.2013 - 05.2014
High School Diploma -
The Colony High School
08.2012 - 05.2013
Similar Profiles
Omayra Droz AlvaradoOmayra Droz Alvarado
Financial Access Representive at Med Metrix LLCFinancial Access Representive at Med Metrix LLC
CHRISTINA GONZALESCHRISTINA GONZALES
Certified Nursing Assistant 2 at Alliant Resources LLC/ Good Samaritan Regional MedCertified Nursing Assistant 2 at Alliant Resources LLC/ Good Samaritan Regional Med
Christa HopkinsChrista Hopkins
BLS evaluation and transport at TRI-MED Ambulance LLC.BLS evaluation and transport at TRI-MED Ambulance LLC.
Chloe ClowerChloe Clower
Customer Service Manager at Lots of AuctionsCustomer Service Manager at Lots of Auctions
Joseph ChaneyJoseph Chaney
Machine Operator at Nebraska Furniture MartMachine Operator at Nebraska Furniture Mart