Victoria Ricker
Sr Project Manager
Oswego,IL
Summary
Senior Project Manager bringing highly credible technical leadership to direct multi-functional project teams engaged in full system development and implementation in high tech environments. Experienced overseeing diverse teams of developers, analysts and quality professionals engaged in complex projects with budgets up to $5M. Solid understanding of project management tools.
Overview
28
28
years of professional experience
Work History
SR Project Manager/Team Lead
JLL
Chicago, IL
11.2022 - 11.2023
- Responsible for managing team of (2) PMs to complete projects from migration to close, while carrying projects as well
- Review/report project on-time/on budget completions via Adaptive Work
- Weekly 1:1 with PMs to review project status/risks | Provide guidance, direction & support to ensure project success
- Collaborate with internal/external stakeholders to ensure seamless project execution
- (Transactions, Property Management, Landlord, Design)
- Procure ROM pricing for potential projects
- Creation/implementation of personalized survey for project completions | KPI Initiative
- Host bi-weekly Project Meeting to review current capital projects
- Regular update of 2023 Capital Project Budget | Creation of 2024 Capital Project Budget
- Oversight of closure of 9 Field Office locations across the country within a 2-month period
- Produced master workbook outlining decom requirements per lease and vendor scope per location
- Coordination of client's network/security/AV teams in tandem with GC
- Collaboration with Occupancy Planner to produce a Restack Project Planning document outlining steps for a successful rollout
- Supply PDS content for JLL Quarterly Newsletter which is disseminated to the client.
SR Project Manager/Team Lead
Cushman & Wakefield
Chicago, IL
05.2022 - 11.2022
- Responsible for managing team of (15) new PMs to complete projects from migration to close, while carrying projects as well
- Training all team members on Clarizen, E1 Spend, all Bank of America processes and procedures
- Deep dive into the decommission process and the correlation with NPI and renovations
- Assisting team members in the process of understanding status of nearly 100 projects, in various stages, that were transitioned from JLL
- Worked to establish guidelines with the team in reporting status of all projects
- Daily training sessions with team members to help them achieve understanding of the processes/programs
- Oversee weekly progress, project status, risks and escalated as needed
- Carried between 8-17 project throughout my time as Team Lead
- Produced ROM Estimates for potential project to ensure budget was adequate
- Create additional training resources where necessary
- Worked closely with vendors/business partners to understand gaps in process to improve the program.
SR Project Manager
JLL
Chicago, IL
02.2017 - 05.2022
- Responsible for overseeing the successful completion of Denovo IFO projects from migration to close
- Understand/oversee lease language to ensure all obligations are met
- Closely work with A/E Partners & Store Design to ensure all guidelines are followed in layouts
- Competitive bid process
- Budget adherence to meet KPI metrics
- Strategic scheduling along with GC Partner to meet critical path deadlines
- Strong communication with Client Leadership to ensure complete satisfaction
- Managed many high-profile projects including: 110 N
- Wacker Advanced Center IFO | Healthy Lifestyle Hub Advanced Center IFO (in progress) | Roosevelt & Michigan Advanced Center - 30-day turnaround for remodel prototype
- Renovations Program: Successfully managed extremely complicated renovations in open financial centers without escalation
- Phasing diagram example was used as a best practice for scheduling of technology, GC, Security and other vendors
- Built strong relationships with onsite associates to ensure successful completion.
Operations Manager-Inspections
JLL/Bank of America Account
09.2015 - 02.2017
- Manage all aspects of the facility condition inspection program, as part of the COE, for a portfolio of over 5700 properties across 6 sub-regions and 140+ Facility Mangers
- Generate/manage location inspection schedule to ensure all locations are in appropriate operating condition and client inspection requirements are met
- Produced training playbooks documenting the overall inspection program and provided in-depth training sessions for all facility managers to guarantee consistency within the facility inspection process
- Led project team to develop validation report which identifies inspection errors within completed inspections to certify all inspection information is properly completed prior to release of data
- Implemented the Well Being Check Program-monthly visit of closed sites, in order to mitigate risk to the client
- Managed Decom Double Check & Regional Audit process through coordination of FM Team Members for specific decom projects based on location and capacity.
Operations Manager
JLL/Prosite
08.2014 - 08.2015
- Responsible to provide leadership and direction for the efficient operations of the Facility Conditions Program
- Team comprised of 12 ground level Advisors, 6 Sr
- Advisors and 2 Managers
- Created an efficient annual schedule of over 13,000 sites for 20 Advisors with generated revenue of $5.2 Million
- Ensured completion of monthly inspections according to plan (1000 per month on average)
- Quickly able to shift manpower to accommodate urgent client requests or onboard a new client in a short timeframe
- Assist Program Manager with detailed cost analysis when pricing new business
- Managed the Decommission Program-generated revenue of $281,227 (Performed over half of the inspections)
- Developed training playbook, including step by step process for key programs
- Developed Desktop Audit Template to easily identify areas of difficulty with each Advisor
- Reconciled and produced client invoices averaging $220K in revenue each month
- Created new client assessment templates within 360 Facility and modified existing client's templates as needed
- Continual coaching of Managers to improve processes, meet client expectations and raise the level of our product.
Facility Condition Advisor-Manager
JLL/Prosite
11.2009 - 08.2014
- Performed Facility Condition Assessments for over 600 Retail/Admin sites for a diverse portfolio of clients
- Execute assessments across a diverse geographic portfolio to give clients' condition assessments & remediation recommendations for facility quality.
Facility Manager
JLL/General Motors Account
10.2005 - 11.2009
- Facility Manager for a 425,000 square feet General Motors Parts Distribution Facility
- Managing a staff of 3 union maintenance & 4 sanitation employees
- 24/7 support for all emergencies.
Assistant Asset Manager
HAMILTON PARTNERS, INC
Oakbrook Terrace, IL
09.2000 - 10.2005
- Assist in the Management and operation of a 263,000 square feet Class 'A' multi-tenant office building
- Overseeing 3 staff engineers, 1day porter, and 6 security officers.
Education
PMP Prep, Essentials of Project Management, Advanced Project Management, PMP Prep, Completed Courses 10/2021, Preparing for PMP Test -
College of DuPage
01.2021
RPA DESIGNATION, Budgeting/Accounting, Bldg Operations/Maint I/II, Environmental, Fundamentals of RPA, Law & Risk Mgmt., Real Estate Investment/Finance -
BOMI Institute
01.2005
Skills
- PROJECT MANAGEMENT
- BUDGETING & FINANCE
- TEAM BUILDING
- PROCESS IMPROVEMENT
- COMMUNICATIONS
- STRATEGIC PLANNING
- SCHEDULE OPTIMIZATION
- VENDOR COORDINATION
- ESTIMATING
- PROJECT PLANNING
- MEETING FACILITATION
- COST CONTROL
- SCOPE MANAGEMENT
- CLIENT RELATIONS
- PROJECT SCHEDULING
- TRAINING and MENTORING
Programs
- Adaptive Work (Clarizen)
- Spend (E1 Financials)
- Microsoft Programs: Excel, Word, Outlook, PowerPoint, MS Project, One Note
- Maximo
- 360 Facility
- Bluebeam
- Procore
- Smartsheet
- Oracle
Timeline
SR Project Manager/Team Lead
JLL
11.2022 - 11.2023
SR Project Manager/Team Lead
Cushman & Wakefield
05.2022 - 11.2022
SR Project Manager
JLL
02.2017 - 05.2022
Operations Manager-Inspections
JLL/Bank of America Account
09.2015 - 02.2017
Operations Manager
JLL/Prosite
08.2014 - 08.2015
Facility Condition Advisor-Manager
JLL/Prosite
11.2009 - 08.2014
Facility Manager
JLL/General Motors Account
10.2005 - 11.2009
Assistant Asset Manager
HAMILTON PARTNERS, INC
09.2000 - 10.2005
PMP Prep, Essentials of Project Management, Advanced Project Management, PMP Prep, Completed Courses 10/2021, Preparing for PMP Test -
College of DuPage
RPA DESIGNATION, Budgeting/Accounting, Bldg Operations/Maint I/II, Environmental, Fundamentals of RPA, Law & Risk Mgmt., Real Estate Investment/Finance -
BOMI Institute
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