Victoria Riddle

• January 2019 to August 2019, worked for CSMC; after CSMC facility was sold to St. Joseph, Patient Rep positions were employed under 3rd party vendor Conifer Health.
• Observed all facility rules and regulations regarding patient data to promote confidentiality and integrity.
• Followed document protocols to safeguard confidentiality of patient records.
• Registered surgery, labor & delivery, mammography, and radiology patients.
• Preregistered patients, determine insurances, and make cost estimates for patient treatments.
• Call patients to discuss appointments and cost of treatments.
• Worked registration positions at Therapy Center with both adult and children PT, OT and Speech patients, PAT, TBSIMAGING, SCS, Mammography, and College Station Hospital.

• Maintained accurate records and full compliance with government regulations and agency guidelines.
• Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
• Maintained effective customer service by responding to service requests quickly to increase overall satisfaction scores.
• Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
• Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.
• Contributed to development, implementation and execution of maintenance programs.
• Assisted with training of maintenance technicians to improve efficiency of department and cultivate productive work atmosphere.
• Optimized supply levels to keep stock within ideal parameters for expected needs.
• Monitored equipment, tools and system upgrades to compile data into detailed reports for upper management.
• Reviewed and studied blueprints to double-check installation and implementation project requirements.
• Monitored safety compliance to maintain strict standards and protect team members from harm.
• Oversaw implementation of Emergency Management Drills, Safety Walks, HazMat waste disposal and recordkeeping, MSDS manuals and on-line MSDS sheets, Life Safety education, both departmental and facility-wide,
• Kept state and federal reports up-to-date.
• Attended Infection Control, Quality Management and community EM meetings.
• Coordinated every aspect of Safety Meetings from taking minutes, compiling reports, and reporting findings to corporate.
• Maintained staff identification needs through taking pictures, providing necessary security codes, ordering all needed filming equipment and keeping accurate security logs.
• Maintained security access to all inner and outer facility doors.
• Wrote and maintained Plant Operations Policies and Procedure manuals.
• Assisted with staff evaluations and Human Resources requirements.

• Hired, trained, developed and maintained schedules for all 3 shifts for general housekeepers, specialty staff and floor-care teams.
• Maintained all aspects of Linen Management.
• Responded immediately to calls from personnel to clean up spills and wet floors.
• Maintained optimal supply levels to meet daily and special cleaning needs.
• Maintained floor cleaning and waxing equipment.
• Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
• Identified repair needs and major maintenance concerns, and escalated issues to management.
• Used power scrubbing and waxing machines to scrub and polish floors.
• Supervised supplies in inventory and submitted reorder requests.
• Promoted building security by locking doors and checking electrical appliances for safety hazards.
• Assisted with special facility events by preparing rooms, installing decorations and transporting supplies.
• Used hand trucks or manually lifted supplies, equipment and heavy furniture.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Carried out day-day-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.

• Performed environmental site assessments and provided remediation recommendations.
• Advised facility and staff of procedures to follow in cleaning up contaminated sites to protect people and environment.
• Formulated and implemented long-range plans for environmental programs such as chemical usage and safety through monitored equipment dispensers.
• Inspected municipal and industrial facilities for adherence to environmental regulations. - ie. Waste management facilities annually.
• Oversaw all aspects of Linen Management from ordering, maintaining efficient amounts of inventory, annual site visits, staff training and soiled linen inventory.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Managed development, design and execution of energy conservation projects such as waste reduction through recycling and Plaza East and West energy usage programs.
• Carried out day-day-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked flexible hours; night, weekend, and holiday shifts.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Position was changed to ES coordinator when corporate office eliminated all ES director positions; merged with Plan Operations.

* Maintained and monitored staff timesheets.

* Compiled Daily linen usage reports by departments.

* Trained new employees on departmental procedures and

provided assistance in finding cleaning supplies.

• Documented and reported necessary facility and building repairs observed.
• Wrote and compiled Policy and Procedure manuals for housekeeping.

• Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards and other harmful substances.
• Cleaned and disinfected patient exam rooms, surgery suites and common areas to promote sanitary treatment and services environment.
• Emptied trash cans and recycling bins to promote clean, sanitary environment and reduce odors and debris.
• Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
• Interacted with hospital staff, patients and families to demonstrate good customer service techniques.
• Used chemicals by following safety protocols and procedures to avoid burns and injuries.
• Practiced established infection control methods to reduce risks to patients, families and medical staff.
• Moved chairs, desks and beds around rooms to clean behind and underneath furniture.
• Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
• Complied with applicable standards during cleaning of specialty areas such as labs, surgery suites and labor and delivery rooms to maintain exceptional level of cleanliness.
• Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
• Documented and reported necessary facility and building repairs observed.
• Removed hazardous and medical waste from exam rooms, treatment rooms and surgery suites to minimize risks to patients and medical personnel.
• Restocked room supplies such as facial tissues for personal touch with every job.
• Disposed of trash and recyclables each day to avoid waste buildup.
• Verified cleanliness and organization of storage areas and carts.
• Packaged and transported solid, biohazard and pharmaceutical wastes to proper receptacles to decrease hazards to medical staff, patients and families.
• Removed waste paper and other trash from premises to designated area.
• Cleaned elevators, glass and planters in public areas such as lobby, pool and public restrooms.
• Operated power equipment tools such as backpack vacuums and floor sweepers.
• Kept building entryway glass clean and polished for professional presentation.
• Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
• Stripped and refinished hard surface floors to maintain quality condition and appearance.
• Engaged with guests on room requirements and amenities to promote overall satisfaction.
• Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
• Worked on cleaning team to service hotels, offices and other commercial buildings.
• Cleaned and stocked patient rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.