Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Victoria Riera

Loami,FL

Summary

- Dynamic professional with experience in technical support, healthcare, research, education, and volunteer work, demonstrating a dedication to serving underserved and disadvantaged communities.

- Devoted to improving the well-being of others through passion for the multi-faceted world of healthcare.

- Builds meaningful relationships with individuals from diverse backgrounds and fosters a supportive environment through empathizing and connecting.

- A self-starter with a strong work ethic who excels in fast-paced, challenging environments.

- Collaborates effectively with colleagues to accomplish common goals, demonstrating exceptional teamwork and communication skills.

- A natural leader, who motivates and inspires, leveraging strengths to bring out the best in others.

Overview

11
11
years of professional experience

Work History

Genius Bar Technician

Apple
10.2021 - Current
  • Diagnose technical issues with thorough examination while providing solutions and reassurance.
  • Collaborate with team members and other departments to provide holistic customer service.
  • Maintain excellent time management skills; i.e timely decision-making/problem-solving.
  • Thrive on change and quickly evolving technical field.
  • Provide personal training for new customers, providing skills to complete photo, video, and music projects.
  • Mentor new-hires, offering guidance and advice based on job experience and company values.
  • Maintain confidentiality to protect customer privacy.
  • Exceed Expectations in performance, averaging almost 30 technical sessions per shift

Medical Translator

South Dade Health Fair - UM School of Medicine
11.2018 - Current
  • Essential language support for Health Fairs that provide free health care to underserved.
  • Shadow physicians and collaborate with healthcare teams to ensure clear understanding of patient's medical history, symptoms, and treatment plans, contributing to improved patient outcomes.
  • Facilitate effective communication between healthcare professionals and diverse patient populations by offering accurate and culturally sensitive translation services.
  • Demonstrate strong linguistic skills in Spanish, ensuring accurate interpretation of medical terminology and instructions for patients with limited English proficiency.
  • Compassionate and empathetic approach to medical translation, effectively easing patients' anxiety and enhancing their overall comfort during healthcare encounters.
  • Play vital role in promoting equitable healthcare access by bridging language barrier and facilitating effective patient-provider communication at community health events.
  • Followed ethical codes to protect confidentiality of patient medical information.

Private Tutor/Mentor

TB Private Tutoring & Services + Beck College Prep
08.2014 - Current
  • Proficiently tutor and mentor students of all ages, across diverse subject areas including: math,accounting, sciences, Spanish and writing, ensuring comprehensive academic support.
  • Additionally specialize in SAT and ACT Test Prep, equipping students with effective strategies and resources to achieve notable score improvements and enhance college admission prospects.
  • Deliver exceptional results by guaranteeing subject improvement rates of 50% or more, consistently helping students achieve significant academic growth and surpass their educational goals.
  • Provide personalized one-on-one and group tutoring sessions, tailoring instructional approaches to individual learning styles and fostering collaborative and engaging learning environment.
  • Offer invaluable guidance and mentorship to pre-med students and those aspiring to pursue healthcare careers, assisting them in navigating academic requirements and career pathways with clarity and confidence.
  • Utilize data-driven approach to track student progress, implementing targeted interventions and adaptive teaching strategies to ensure continuous improvement and mastery of subject matter.
  • Foster positive and motivating learning environment, empowering students to overcome challenges, build confidence, and achieve outstanding academic outcomes.

Medical Scribe Trainer

UHealth System- ScribeAmerica
01.2020 - 12.2020
  • Promoted to Scribe Trainer within three months based on outstanding performance and dedication.
  • Successfully trained and mentored new scribes, ensuring seamless onboarding and maintaining high standards of quality and productivity.
  • Recognized for exceptional organizational skills, attention to detail, and ability to handle multiple tasks simultaneously, contributing to improved workflow efficiency.
  • Developed strong interpersonal and communication skills through regular interaction with healthcare professionals, fostering effective collaboration and teamwork.
  • Displayed deep understanding of medical terminology, procedures, and coding practices, facilitating efficient documentation and coding of patient records.

Medical Scribe

UHealth System- ScribeAmerica
12.2019 - 12.2020
  • Demonstrated exceptional ability to quickly learn and adapt to complex healthcare environment, resulting in efficient and accurate documentation of patient encounters.
  • Consistently provided compassionate and empathetic patient care, establishing rapport and creating calm and reassuring environment during patient encounters.
  • Actively contributed to process improvement initiatives, leveraging technological tools and suggesting workflow enhancements to optimize scribe operations.
  • Proven ability to work well under pressure in fast-paced healthcare settings, maintaining composure and professionalism while meeting tight deadlines.
  • Consistently received positive feedback from physicians and healthcare staff for accurate and comprehensive documentation, contributing to enhanced patient care and treatment outcomes.
  • Exhibited strong problem-solving skills by identifying and addressing documentation issues, resulting in streamlined workflows and reduced errors.
  • Certified in HIPAA and Harassment Training and EMR Training.

Seasonal Sales Associate

Nordstrom
07.2016 - 08.2018
  • Leader who effectively solved issues with customers to ensure customer satisfaction.
  • Posted record sales in department while supporting team goals: leading salesperson in department and top 25 in store within first few weeks.
  • Assisted Managers in duties to run quality business, i.e replenishing stock.
  • Built lasting relationships with customers, followed up on purchases, and suggested new merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Engaged with customers to effectively build rapport and lasting relationships.

Undergraduate Research

Behavioral, Stetson University
04.2015 - 05.2017
  • Played integral role in laboratory, contributing to various tasks such as tissue slicing, staining, and preparing slides, showcasing meticulous attention to detail and technical proficiency.
  • Conducted pilot study under guidance of Principal Investigator, utilizing light microscope to analyze tissue, specifically exploring role of Endopiriform Nucleus and Claustrum in processing of taste information ("The Nuclei That Bind: Further Exploration Into the Role of the Endopiriform Nucleus and the Claustrum in the Processing of Taste Information").
  • Expanded research efforts in subsequent project focused on particle analysis, further investigating role of Endopiriform Nucleus and Claustrum in taste information processing ("The Nuclei That Bind II: Further Exploration Into the Role of the Endopiriform Nucleus and the Claustrum in the Processing of Taste Information").
  • Recognized for quality of research conducted and selected to present both studies at prestigious 2017 National Conference for Undergraduate Research.
  • Gained profound insight into pivotal role of academic and research endeavors in advancing healthcare, emphasizing evidence-based approaches and scientific exploration for improved medical practices and outcomes.

Volunteer

Shadowing DeLand Pediatric Associates
09.2014 - 05.2017
  • Engaged in impactful volunteer and shadowing experiences while at Stetson with Pediatricians treating mainly underserved populations, gaining exposure to their unique needs and challenges.
  • Assisted pediatricians in delivering comprehensive care to patients, including conducting assessments, recording vital signs, and optimizing business flow processes.
  • Established meaningful connections with underserved pediatric patients and their guardians,providing compassionate and patient-centered care that fostered trust and comfort.
  • Actively listened to patients' concerns, addressing their needs empathetically and creating supportive environment for improved satisfaction and engagement.
  • Developed cultural sensitivity and understanding of socioeconomic disparities in healthcare through direct interaction with diverse populations, actively contributing to community outreach initiatives.
  • Assisted with clerical and general work, such as chart filing, inputting information, insurance billing,calling patients, and translating for Spanish-speaking patients.
  • Improved organization of chart filing by creating new system and designing templates for patient triage information sheets, enhancing efficiency and accuracy in documentation and workflow.
  • Accumulated over 250 hours of volunteering and shadowing experience.

Chapter Co-Founder, President and Volunteer

Habitat For Humanity
09.2012 - 05.2017
  • Co-founded and led successful Habitat for Humanity chapter in high school, and continued volunteering + leadership throughout Undergraduate career.
  • Demonstrated strong leadership and organizational skills in establishing platform for community engagement and service.
  • Volunteered extensively, actively participating in construction projects, assisting with home repairs,and collaborating with diverse teams to create safe and affordable housing for underserved and disadvantaged individuals.
  • Developed deepened sense of purpose and commitment through my work, further solidifying my passion for serving underserved communities and individuals facing socioeconomic challenges.
  • Cultivated valuable skills in teamwork, communication, and problem-solving while working alongside volunteers from diverse backgrounds, fostering collaborative and inclusive environment.
  • Demonstrated genuine dedication to making positive impact in community and beyond,actively contributing to mission of Habitat for Humanity and supporting its vision of world where everyone has a safe and decent place to live.

Relay for Life Team Captain

Alpha Epsilon Delta at Stetson University
08.2015 - 03.2017
  • Led and organized dedicated Alpha Epsilon Delta (Pre-Health Honor Society) team for Relay for Life event, fostering teamwork and camaraderie.
  • Coordinated meetings and special committees for fundraising, advertising, and volunteering,ensuring effective planning and execution of event.
  • Demonstrated strong leadership and recruitment skills by surpassing fundraising goals through successful member and donor recruitment efforts.
  • Showcased endurance and resilience by completing over 12 consecutive hours of relay while actively connecting with teammates, boosting morale, and honoring cause and its impact on individuals affected by cancer.
  • Paid respects to those lost and honored survivors, creating meaningful and supportive atmosphere throughout event.

Observership in Anesthesiology

University of Miami Hospital
06.2015 - 06.2016
  • Shadowed anesthesiologists and surgeons during summers of 2015 and 2016, solidifying desire to become physician.
  • Gained valuable exposure to vital role of anesthesiology and witnessed firsthand personal application of this critical medical specialty.
  • Observed anesthesiology procedures before and during operations, gaining insight into various specialties including cardiovascular, thoracic, and neurological surgeries.
  • Expanded knowledge in patient interaction, communication, and medical procedures while deepening understanding of medical policies and protocols.

High School Careers in Medicine Workshop

UM School Of Medicine
06.2013 - 08.2013
  • Selected for highly competitive summer enrichment program serving as pipeline to Medical School, mentoring and guiding 25 high school students out of pool of over 200 applicants.
  • Collaborated with peers to successfully complete final course projects, while actively participating in Medical Anatomy Lab and gaining hands-on experience dissecting cadavers.
  • Engaged in wide range of exercises and Medical School level courses encompassing sciences, problem-solving, comprehension, writing, reading, research methods, and decision-making skills.
  • Successfully completed rigorous curriculum encompassing Cellular/Molecular Biology, Language Arts, Anatomy, and other subjects, expanding knowledge in diverse disciplines.
  • This immersive program not only sharpened my academic skills but also further solidified my commitment to pursuing career in medicine, highlighting my dedication and passion for field.
  • Recognized for exceptional academic excellence throughout program, maintaining perfect GPA and earning top performance accolades, demonstrating mastery of subject matter and exemplary dedication to program's overall success.

Education

Bachelor of Arts - Psychology, Pre-Medicine

Stetson University
05.2017

Associate of Arts -

School For Advanced Studies - Miami Dade College
05.2014

Skills

  • Microsoft Word, PowerPoint, Excel, Publisher, SPSS, Prezi, EMR systems, and more
  • Adult & Pediatric First Aid/CPR/AED
  • HIPAA and Harassment Certification
  • EMR Systems
  • Strategic sales and marketing knowledge
  • Willingness to learn; intuitive
  • Energetic, passionate worker

Languages

Spanish
Native or Bilingual
Italian
Elementary

Timeline

Genius Bar Technician

Apple
10.2021 - Current

Medical Scribe Trainer

UHealth System- ScribeAmerica
01.2020 - 12.2020

Medical Scribe

UHealth System- ScribeAmerica
12.2019 - 12.2020

Medical Translator

South Dade Health Fair - UM School of Medicine
11.2018 - Current

Seasonal Sales Associate

Nordstrom
07.2016 - 08.2018

Relay for Life Team Captain

Alpha Epsilon Delta at Stetson University
08.2015 - 03.2017

Observership in Anesthesiology

University of Miami Hospital
06.2015 - 06.2016

Undergraduate Research

Behavioral, Stetson University
04.2015 - 05.2017

Volunteer

Shadowing DeLand Pediatric Associates
09.2014 - 05.2017

Private Tutor/Mentor

TB Private Tutoring & Services + Beck College Prep
08.2014 - Current

High School Careers in Medicine Workshop

UM School Of Medicine
06.2013 - 08.2013

Chapter Co-Founder, President and Volunteer

Habitat For Humanity
09.2012 - 05.2017

Bachelor of Arts - Psychology, Pre-Medicine

Stetson University

Associate of Arts -

School For Advanced Studies - Miami Dade College

Similar Profiles

CREATE PROFILE
Victoria Riera