Victoria Riggs
New Orleans,LA
Summary
Former small business owner with a proven record of process improvement and creative problem solving. Highly organized and self-starting with the soft skills that come from two decades in customer service. Accomplished in increasing efficiency and visibility of work flows and work flow processes, managing schedules, and preparing reports. Knowledgeable in project management principles, business development, and customer service best practices.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Exports Coordinator
Livingston International Inc
07.2022 - Current
- End-to-end management of export logistics across multiple customer accounts.
- Created user guides for increased efficiency and consistency.
- Created shared spreadsheets to increase visibility in process and billing.
- Engaged with customers to prepare for upcoming changes and problem solve issues.
- Advocated tirelessly on behalf of Livingston and our customers when faced with challenges
Owner / Operator
Midcity Wax + Spa
07.2014 - 08.2021
- Managed day-to-day business operations.
- Trained and motivated a small team of service providers and support staff.
- Inventory and Demand Planning.
- Evaluated suppliers and ordering schedules to optimize cost savings and limited inventory storage.
- Developed and implemented marketing strategies to generate new customers and reward repeat customers.
- Improved user interface to allow clients to create and manage appointments, automating and reducing work for our team.
- Navigated COVID-19, adhered to regulatory and policy changes and made necessary adjustments to maintain safe operations and overall success.
Education
Bachelor of Science - Finance + Economics
University of New Orleans
New Orleans, LA05.2016
Skills
- Business Development
- Strategic Planning
- Administrative Oversight
- Project Management
- Project Support
- SOP / Manual Writing
- MS Word, Excel, Outlook
- Document Control
- Customer Service
Certification
- CAPM - Certified Associate of Project Management - PMI.org - Feb 2020
- Supply Chain Management - Micromasters - MITx | edX.org - May 2022
Hobbies
My favorite weekend activity is hiking with my dog! I enjoy cooking new recipes and mystery novels. I also maintain my licenses in skin care and massage therapy and still see some of my favorite clients on a part-time basis.
Timeline
Exports Coordinator
Livingston International Inc
07.2022 - Current
Owner / Operator
Midcity Wax + Spa
07.2014 - 08.2021
Bachelor of Science - Finance + Economics
University of New Orleans
- CAPM - Certified Associate of Project Management - PMI.org - Feb 2020
- Supply Chain Management - Micromasters - MITx | edX.org - May 2022
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