Former small business owner with a proven record of process improvement and creative problem solving. Highly organized and self-starting with the soft skills that come from two decades in customer service. Accomplished in increasing efficiency and visibility of work flows and work flow processes, managing schedules, and preparing reports. Knowledgeable in project management principles, business development, and customer service best practices.
My favorite weekend activity is hiking with my dog! I enjoy cooking new recipes and mystery novels. I also maintain my licenses in skin care and massage therapy and still see some of my favorite clients on a part-time basis.