Summary
Overview
Work History
Education
Skills
Education and Training
Timeline
Generic

Victoria Rincon

Whittier,CA

Summary

Dedicated and organized professional with outstanding relationship-building and problem-solving skills. Driven to exceed company expectations and operate effectively in fast-paced, high-pressure environments.

Self-motivated Team-player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.

Overview

10
10
years of professional experience

Work History

Lead II Supervisor

Chuze Fitness
10.2024 - Current
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.

Operations Manager

Gold's Gym
06.2021 - 09.2024
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Directed operations staff by providing guidance, training, and support in order to exceed company objectives.
  • Managed all billing and payment processing club-wide.
  • Completed Payroll for all departments Club-wide (Personal Trainers, Fitness Consultants, Front Desk, and Maintenance).
  • Collected customer fees, managed refunds, and provided completed sales documentation.
  • Completed employees' work schedules weeks in advance to facilitate club and employee efficiency.
  • Managed staffing needs through recruitment, selection, onboarding, and training, and disciplinary action when necessary.
  • Directed the materials and expenses for every departmental need required for daily operations.

General Manager

Rincon Fitness USA
11.2017 - 05.2021
  • Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Established and exceeded communication with staff members to ensure effective operations.
  • Organized and scheduled fitness classes, events, and activities.
  • Implemented required policies and procedures to employees regarding conduct and safety protocols.

Fitness Consultant

Gold's Gym
10.2016 - 11.2017
  • Specialized in customer service and all inquiries regarding benefits, rates, and other details involving membership information.
  • Conducted tours of facility for new members.
  • Processed payments from new and existing members using Point-of-sale systems.
  • Maintained accurate records of all membership transactions, including renewals, upgrades, add-ons, referrals, and recurring personal training packages.
  • Applied in-depth understanding of membership benefits, experience with scripted answers, and excellent communication abilities to overcome objections.

Operations Technician

Sephora
08.2015 - 10.2016
  • Monitored operational performance, identified issues, and took corrective action as needed.
  • Maintained and organized the backstage, as well as the front-end, making sure everything is up to par and presentable.
  • Managed inventory levels of components used during operations.
  • Monitored the stock room for cleanliness, while occasionally checking for supplies when needed from the front-end.
  • Completed processing and the organization of damaged goods, testers, and known theft products.
  • Assessed helping the Ops Team with completing overnight shifts, early morning. weekends, and Holidays

Education

High School Diploma -

Walnut High School
Walnut, CA
06-2013

Skills

  • Strategic Leadership
  • Communication Skills
  • Multi-Tasking
  • Organization
  • Sales and Revenue growth
  • Problem Solving
  • Operations Management

Education and Training

other

Timeline

Lead II Supervisor

Chuze Fitness
10.2024 - Current

Operations Manager

Gold's Gym
06.2021 - 09.2024

General Manager

Rincon Fitness USA
11.2017 - 05.2021

Fitness Consultant

Gold's Gym
10.2016 - 11.2017

Operations Technician

Sephora
08.2015 - 10.2016

High School Diploma -

Walnut High School

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