Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Victoria Risner

Lake Worth,FL

Summary

Dynamic hospitality professional with extensive experience at Marriott, excelling in guest engagement and conflict resolution. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills. Skilled in cash handling and POS operations, consistently delivering exceptional service in high-volume environments while fostering teamwork and maintaining a positive atmosphere.

Overview

4
4
years of professional experience

Work History

Server

Salute Market
Palm Beach Gardens, FL
07.2023 - Current
  • Informed customers of daily specials and signature menu items.
  • Presented menus and answered questions regarding items.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Brought wine selections to tables with appropriate glasses and poured for customers.
  • Provided excellent customer service to ensure satisfaction.
  • Implemented feedback from customers to improve service quality and menu offerings.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Server, Hostess, Barista, Banquets

Marriott
Florence, AL
10.2022 - 05.2023
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Receptionist

Alabama Tax INC.
Florence, AL
01.2021 - 06.2022
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Monitored office supplies inventory and placed orders when necessary.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Ensured that all necessary forms were completed accurately prior to submitting them for processing.
  • Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
  • Updated and recorded customer or client information to maintain accounts.
  • Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
  • Monitored reception area to provide consistently safe, hazard-free environment for customers.

Education

High School Diploma -

Wilson
Florence, AL
05-2017

Skills

  • Conflict resolution
  • Time management
  • Cash handling
  • Effective communication
  • Detail orientation
  • Problem solving
  • High volume dining
  • Hospitality service expertise
  • Point of sale (POS) system operations
  • Guest engagement
  • Positive and professional
  • Liquor, wine, and food service
  • Multitasking and organization
  • Responsible beverage service
  • Team member support
  • Attention to detail
  • Client relationship management

Affiliations

  • Writing
  • Running
  • Social Engagement

Accomplishments

  • Brilliant Host of The Month 2022

Timeline

Server

Salute Market
07.2023 - Current

Server, Hostess, Barista, Banquets

Marriott
10.2022 - 05.2023

Receptionist

Alabama Tax INC.
01.2021 - 06.2022

High School Diploma -

Wilson

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Victoria Risner