Victoria Rivas
Milwaukee
Summary
Accomplished Branch Banker with three years of experience at PNC Bank. Driven with strong background in customer service and financial transactions, consistently ensuring client satisfaction. Demonstrated proficiency in risk management and adept at fostering client relationships to enhance loyalty and trust.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Branch Banker
PNC Bank
Milwaukee, WI
06.2022 - Current
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Conducted thorough financial assessments to recommend suitable banking products for clients.
- Processed transactions accurately, maintaining compliance with bank policies and procedures.
- Educated customers on digital banking tools, increasing user engagement and satisfaction.
- Monitored account activities to detect fraud and ensure security for client transactions.
- Assisted in achieving branch sales goals through proactive outreach and relationship building with clients.
- Delivered exceptional service through effective communication skills, empathy towards clients'' needs, problem-solving abilities, and attention to detail in daily tasks.
Wireless Sales Manager
Metro by T-Mobile
Milwaukee, WI
01.2018 - 05.2022
- Developed and implemented sales strategies to enhance customer engagement and retention.
- Trained and mentored team members on product knowledge and effective selling techniques.
- Managed inventory levels to ensure availability of high-demand products while minimizing excess stock.
- Established relationships with key clients to foster loyalty and drive repeat business.
- Cultivated a positive work environment that encouraged teamwork, collaboration, and continuous improvement.
- Ensured smooth store operations by managing staff schedules, inventory levels, and loss prevention efforts.
Education
GED -
Milwaukee Area Technical College
Milwaukee, WISkills
- Financial planning
- Banking product knowledge
- Client relationship management
- Financial account oversight
- Financial product sales
- Client onboarding process
- Financial regulatory compliance
- Eager to learn
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Critical thinking
Certification
- Certified Notary Public, PNC Bank - Current
Languages
English
Native or Bilingual
Timeline
Branch Banker
PNC Bank
06.2022 - Current
Wireless Sales Manager
Metro by T-Mobile
01.2018 - 05.2022
GED -
Milwaukee Area Technical College