Victoria Rivera
Ruther Glen,VA
Summary
A highly-motivated employee with desire to take on new challenges. Strong work ethic with customer service, adaptability and exceptional interpersonal skills. Believes in creating quality connections and bringing in a positive atmosphere. Adept at working effectively unsupervised, in a group, and quickly mastering new skills. Values organization in personal and work life.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Ski Shop Employee
Saw Creek Estates Community Association
- Assisted customers and provided excellent customer service.
- Explained company's product and service offerings to clients, enabling each to choose options best fitting personal needs.
- Maintained work area organization and cleanliness to uphold production levels and safety standards.
- Brought customer issues to immediate attention of supervisor to achieve quick resolutions.
- Organized supplies and tracked stock levels to maintain inventory records and request orders.
- Received items and orders and checked items for quality and accuracy against documentation.
Front Desk Receptionist
Onelife Fitness
- Responded to customer inquiries via phone, email, and in person.
- Updated customer information in databases regularly to ensure accuracy of records.
- Scheduled, coordinated and confirmed appointments and meetings.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Greeted customers warmly and made them feel welcome.
- Monitored visitor access control systems.
Kids Club Associate
Onelife Fitness
- Assisted with check in and check out procedures for members and guests.
- Provided positive reinforcement to encourage appropriate behavior among children.
- Supervised children in the play area at all times to ensure safety regulations were followed.
- Maintained a clean and organized environment throughout the facility.
- Created daily reports on attendance numbers and activities conducted in the club.
- Administered first aid treatment when necessary during emergencies within the facility.
- Assisted children in development of social, communication, and problem solving skills.
Kids Club Associate
American Family Fitness
08.2024 - Current
- Assisted with check in and check out procedures for members and guests.
- Provided positive reinforcement to encourage appropriate behavior among children.
- Supervised children in the play area at all times to ensure safety regulations were followed.
- Maintained a clean and organized environment throughout the facility.
- Created daily reports on attendance numbers and activities conducted in the club.
- Administered first aid treatment when necessary during emergencies within the facility.
- Assisted children in development of social, communication, and problem solving skills.
Education
High School Diploma -
South County High School
Lorton, VA06-2023
Skills
- Patience and resilience
- Reliability and punctuality
- Customer engagement
- Active learning
- Cleanliness standards
- Handling complaints
- Store maintenance
- Customer service
- Cash handling
Certification
- CPR/AED Certification
- Virginia Driver's License
Timeline
Kids Club Associate
American Family Fitness
08.2024 - Current
Ski Shop Employee
Saw Creek Estates Community Association
Front Desk Receptionist
Onelife Fitness
Kids Club Associate
Onelife Fitness
High School Diploma -
South County High School
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